Customer Service Manager
Resume:
Corinne W. Smid
Dewitt, VA. 23840
Cellular: 858-***-****
Email: ***********@**********.***
Summary of Qualifications
Highly dedicated, customer-oriented, and self-motivated professional, with proven success achieving positive results in a high volume, deadline-driven environment.
Procurement specialist in MRO materials, Raw Materials and Packaging materials, for manufacturing and construction warehouses.
Experience in receiving and stocking.
Experience with SAP/MRO and purchasing.
Forklift certified
MSHA certified
CPR certified
Certificate received in NEXTLEVEL PURCHASING 14 best practices.
Certificate received in FUNDAMENTALS OF PURCHASING FOR THE NEW BUYER from AMA
Work Experience
Iluka Resources – Stony Creek Va, (contractor, Action-tech)
July, 2013 – December,2015
Purchasing Coordinator
Order material in respective queues checking for reservations, last purchase, min/max, cost avoidance.
Confirm all orders with vendors for each purchase order to avoid late deliveries
Source for best price and availability prior to ordering non-standard orders.
Expedite all past due orders or ones that have changed to rush orders by end user.
Update reports and other lists within SAP such as vendor list.
Help with inventories and researching items in Stores warehouse
Help in End of the Year p.o. closings
Work with A/P on invoices in question
Brenco-Amsted rail –Petersburg, Va June,2012-May,2013
Cone inspector in Plant 3 and Plant 1
Worked assembly line in Plant 1 and Plant 3
Worked in Plant 5 at phosphate line hanging seals and stacking seals
Worked in Plant 4 when needed.
Fluor inc. – Dupont construction
Receiver/warehouse clerk Oct, 2010 – May, 2012
Received material physically as well as in SAP verifying material
Requisitioned material for Mill Supply,
Electrical clerk, disbursed physically and in SAP materials needed in the field
Generated and updated reports for Dupont Engineering orders
Expedited orders
Research open orders and contacted vendors for orders that came in incorrectly
Operated indoor stand up forklift and outdoor forklift
DuPont-Zytel, Richmond, VA (contractor, Hagemeyer North America
Feb, 2004 – Aug, 2009
Stores Manager
Managing and facilitating the overall ordering, receiving and disbursing of Dupont Zytel stores warehouse for all MRO materials using SAP.
Ordered and maintained Small lot raw materials and packaging materials for the manufacturing and shipping of finished product.
Coordinate and manage overhaul kits for Polymer Specialist during shutdowns.
Maintain stores inventory levels and work closely with vendors on free issue areas.
Generate expediting reports and keep in constant contact with vendors.
Negotiate pricing and delivery on specific orders.
Purchasing agent and buyer with $10,000 execution authority
Certified in SOX requirements and BRRP.
Demonstrated team behavior to successfully interact with all management roles, constantly changing, and highly detailed meeting oriented business.
Kellogg Brown and Root/Dupont Construction, Richmond VA.
Data Entry Supervisor Jan.1989 – Dec.2003
Facilitated and conducted training classes on systems applications
Managed crew of 6 data entry clerks for construction division at Dupont.
Effectively managed Mill supply for construction division with cost savings on materials stocked in warehouse.
Received materials into inventory control system making certain that material ordered was exactly what was ordered.
Stocked shelves with received material or shipped to end-user.
Generated inventory and expediting reports
Updated purchase orders and stores items in inventory/purchasing system
Contact with vendors on a daily basis to source or expedite material
Attended to tool rooms as needed, supplying field workers with material needed to perform their duties.
Attended classes that were offered to expand my knowledge of construction such as Electrical I class, Blueprint reading class, and Welding classes. BRRP certified.
Little Caesars – Tri-cities/Richmond
General Store Manager Feb. 1986 –Dec. 1987
As manager, I achieved highest level for new franchise in Hopewell, VA.
Responsibilities included interviewing potential crewmembers, hiring, scheduling, and training in areas such as customer service, procedures and policies.
I maintained above average inventories, payroll and profits and met all store goals.
Restocked and ordered products as needed and worked diligently on lowing food and paper cost, while maintaining a customer satisfaction approach.
Hardees – Boddie Noel Enterprises, Richmond and Tri-cities areas
General Store Manager Aug.1979 – Jan.1986
I started working at Hardee’s as a customer service associate in high school and achieved general manager position at the Willow Lawn location in Richmond VA. in 1985.
Increased store profits, maintained inventory and improved overall sales.
Developed store staff and trained crewmembers in procedures and policies and customer service.
Maintained inventory, payroll, scheduling and hiring.
Ordered all food products, paper products, ensuring proper levels of inventory.
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EDUCATION:
Graduated from Petersburg High School in 1980.
SPECIALIZED TRAINING:
Management Skills Training at Nash County Community College in Nash County North Carolina. Trained in areas pertaining to Purchasing and contracts.
LICENSES/CERTIFICATES OTHER INFORMATION:
Speak French, Certificates in BRRP procedures dealing with procurement. Fork lift certified, MSHA certified, ID#44-07221/44-07222/44-07250. Certified Adult first aid/CPR/AED – GQPSLN- NEXTLEVELPURCHASING-14 best practices - FUNDAMENTALS OF PURCHASING FOR THE NEW BUYER from AMA
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