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Customer Service Sales

Location:
Los Angeles, CA
Posted:
February 08, 2016

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Resume:

Alphus Lee Massey

**** ******* **.

Bedford, TX 76022

682-***-**** actf80@r.postjobfree.com

Profile:

Seeking to obtain a challenging and rewarding position to employ my abilities to add value to the business. I am a fast learning team player who meets and exceeds requirements within a fast paced environment. I am confident in my strong teamwork ethic, excellent customer service and capabilities to take on the duties and responsibilities of the position I seek.

Qualifications:

Qualified to operate and maintain a cherry picker; forklift; and pallet jack

Excellent verbal and written communication skills

Track record of exceeding quotas and meeting goals

Willing and able to work in a fast paced environment

Capable of handling multiple tasks at once

Able to adapt to changing work priorities

Proven ability to take instructions and work independently

Ready and willing to always acquire and develop new skills

Experience:

Secure Staff:

Warehouse Laborer (temporary position) June 2015 – Present Perform general warehouse labor for Restoration Hardware. Responsibilities include: Operating a cherry picker to pick client-specific orders and used RF scanner to scan them. Receiving shipments in a timely manner to maximize productivity and minimize costs. Maintains stockroom department categories by stocking merchandise on appropriate shelves to maximize efficiency. Properly tickets all merchandise in preparation to be received onto the sales floor. Packs all client ship-outs professionally and appropriately to avoid breakage. Ensures all client ship-outs are shipped within 24 hours of purchase. Regularly assists sales team with clients. Maintains inventory integrity.

Randstad Staffing: Irving, TX

Warehouse Laborer (temporary position) May 2015 – June 2015 Perform general warehouse labor for Wells Fargo. Responsibilities include: Packaging merchandise for shipment. Matching quantities and items being shipped against invoices. Processing orders quickly and efficiently. Stock incoming orders on to shelves. Assisted in organizing stock in the warehouse.

Ameritex Guard Services: Fort Worth, TX

Security Officer (temporary position) __ March 2015 – May 2015 Patrolled premises while watching for irregularities. Reported incidents or problems to the appropriate authority. Respond to alarms and investigate disturbances. Monitored and authorized entrance and departure of employees and visitors to maintain secured area. Provided assistance to the public and clients.

DMT Trucking: Fort Worth, TX

Professional Driver January 2013 – January 2015

Operated an 18-wheeler to transport materials cross country to various locations. Managed trip log reflecting warehouse locations and distance traveled in accordance to DOT regulations. Maintained safe vehicle and climate conditions in compliance with company and highway regulations. Coordinated vehicle inspections and repairs and would troubleshoot vehicle malfunctions on the road. Charted out best routes for delivery. Achieved success in delivering assigned goods to their destination despite inclement weather and traffic block conditions.

National Carriers: Irving, TX

Professional Driver September 2012 – January 2013

Operated an 18-wheeler to transport goods to various locations thru the Southwest Regional (TX, OK, KS, MO, LA, NM, CO, IL) Managed logs in accordance to DOT regulations. Maintained safe vehicle and conditions in compliance with company and highway regulations. Coordinated vehicle inspections and repairs. Charted out best routes for delivery. Successfully delivered material to designated places despite inclement weather and traffic block conditions.

Stevens Transport: Dallas, TX

Professional Driver_ April 2011 - September 2012

Operated an 18-wheeler across all 48 states to transport goods to various locations. Managed logs in accordance to DOT regulations. Maintained safe vehicle and conditions in compliance with company and highway regulations. Charted out best routes for delivery. Successfully delivered material to designated places despite inclement weather and traffic block conditions.

Aarons Rentals: Liberty, TX

Manager in Training – Customer Service April 2010 – December 2010

Responsibilities included collecting revenues and protecting the company’s assets. Counseled customers about benefits of timely lease agreement renewal payments. Maintained and updated customer demographics. Made follow up calls to customers with delinquent lease agreement(s). Repossessed products from delinquent customers. Assisted with merchandise returns and customer deliveries as needed. Cleaned and certified returned merchandise in the Quality Assurance Center. Assisted in the field where necessary.

Product Technician/Delivery Driver January 2010 – March 2010

Delivered and set up rented products by customers in their home. Performed diagnoses and repair of consumer appliances in the Service Center in accordance with manufacturer specifications in a timely and efficient manner. Properly completed service orders and/or paperwork associated with the repair. Ensured accurate documentation of model and serial numbers. Navigated thru service software and vendor websites to research product and parts information. Determined warranty vs. non-warranty repair status. Calculated estimates on all non-warranty repairs. Maintained a safe clean work environment.

Manpower Temp Services: Baytown, TX

General Laborer April 2007 - May 2009

Provided general labor and traffic control for APAC: Executed proper control of work areas to divert traffic by setting up signs and cones for safe movement and protection of road crew and the public. Flagged traffic through various construction zones. Drove trucks to transport crews and equipment to work sites for street and road maintenance.

Dayton Lease: Raywood, TX

Oilfield Maintenance Technician August 2006 - March 2007

Drove various vehicles to move equipment, pipe and waste materials. Transported various supplies and materials needed by the rig. Load/unloaded trucks. Dug ditches, painted and removed garbage. Kept the lease site hazard free. Preformed other labor as necessary.

Domino’s Pizza: Liberty, TX

Delivery Driver February 2006 – August 2006

Delivered pizzas to customers in the area.

Wal-Mart: Liberty, TX

Warehouse Loader/Unloader January 2003 – January 2006

Performed loading/unloading of trucks on a daily basis. Managed merchandize at arrival by comparing invoices to items. Managed inventory and examined merchandise to determine product quality and quantity. Stocked shelves and managed stock rotation as necessary. Received and organized shipments. Transported bought items to customers’ vehicles. Assisted customers with locating items when necessary. Promoted safety on job by adhering to all company safety policies.

References available upon request.



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