Customer Service Representative

Nereida Gutierrez

**** *. ****** ***, *** *** Phone 323-***-****

Roswell, NM 88203 E-mail: **********@*****.***

Career Overview

Energetic and highly enthusiastic Administrative Assistant with proven results to accomplish tasks in a timely manner and efficiency. Dedicated to high quality work and administrative support.

Core Strengths

Energetic work attitude

Strong organizational skills

Diligent and fast pace

Exceptional grammar, annunciation, lexicon

Accomplishments

Administrative Support

Accounting knowledgeable in billing, reconciling, balancing, accruing, and depreciation

Human resources experience with new hire training, background checks, payroll, wages

Produced high volume sales with cash or credit transactions, balancing cash draw at with 100% accuracy rate

Up-sold products and motivated customers to upgrade current product plans

Entrusted with multi-tasking up to four cash registers at once in tandem to maximize customer flow

Addressed guest complaints while maintaining a positive attitude

Education

2011 University of California Santa Barbara- Santa Barbara, CA

Bachelors of Art Psychology

Related coursework: Molecular and cellular biology, chemistry and physics labs, sociology discussions, philosophical essays, religious studies seminars, mathematics, Spanish literature, and psychological emphasis.

Work Experience

Administrative Assistant II, 10/2014 – Present

Sodexo, Incorporated- Roswell, NM

Support system for over fifty eight employees in a strict military institution providing dining and catering services. Responsible for multiple accounts balancing and billing of over two million dollars yearly. Entrusted with personnel files containing sensitive material and content. Strong organization of company records and files.

Customer Care Director, 10/2013 – 8/2014

Apparel Deals.com- Los Angeles, CA

Director of customer care and all troubleshooting needs. Merchandise website with new, appealing, and extravagant arrivals. Over-the-phone order processing and international shipping management. Trained new customer care representatives. Inventory control and count. Size-fit model for new purchases and garments.

Broker, 2/2012 – 7/2013

Academy Auto Insurance Service- Hawthorne, CA

Met the demands of a wide-range of customers with automobile and DMV needs. Provided over-the phone service to heavy volumes of calls, both inbound and outbound. Achieved monthly sales goals for production with numerous bonuses. Mediated between reputable insurance companies and customers.

Associate, 11/2011 - 2/2012

People Helping People Agency- Van Nuys, CA

Seek and interview new recruits to join personal team. Motivate and work along team to train new associates and reach new promotions. Participate bi-weekly in company trainings and informational sessions. Educate clients in financial planning and savings. Provide families with life insurance and financial products for retirement.

Supervisor, 09/2010 – 06/2011

Dear Diary- Santa Barbara, CA

Guaranteed positive customer experiences and resolved all customer complaints. Organized store clothing and merchandise racks by size, style and color to promote visually appealing environment. Trained new associates with knowledge of specific store tasks and policies. Provided an elevated customer experience generating satisfaction.

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