TERRI GOH EE IMM

*****, ***** **** ****, *** ***,Farmington Hills, 48335, MI +1-740-***-****

actf4j@r.postjobfree.com

PROFESSIONAL SUMMARY

OPERA T I ON S IMPROVEMENT S QUA L I TY AS SURANCE

Customer-focused Quality Engineer with 6 years of professional achievements in quality engineering development and execution, communications, and client services in manufacturing (solar, semiconductor assembly and automotive industry)

Excellent communication and interpersonal skills for team leadership and collaboration across organizational, cultural and ethnic backgrounds, and building client relationships for high quality customer service and satisfaction

Strategic Quality Control Root Cause Analysis Internal/External Audit

Preventive/Corrective Actions Product Acceptance Criteria Problem Analysis/Resolution

Process Improvements Customer Audit Findings Customer Service Management EDUCATION

Master of Arts, Communication & Development, Ohio University, Athens, OH, 2015, GPA: 3.71/4.00 Bachelors of Applied Science, Applied Physics, University Science Malaysia, Malaysia, 2007, GPA: 2.87/4.00 CAREER SYNOPSIS

LUMILEDS (Contract through Adecco Engineering), Farmington, Michigan CUSTOMER QUALITY ENGINEER Oct, 2015 – Jan, 2016

Q-CELLS MALAYSIA SDN. BHD., Selangor, Malaysia

QUALITY ENGINEER 2011-2013

DSEM SYSTEMS TECHNOLOGY, Penang, Malaysia

QUALITY /FA ENGINEER 2007-2010

LANGUAGE/DEVELOPMENT SKILLS

Proficiency in MS office, Basic C++ Language, Basic Photoshop/Adobe Excellent command of English & Bahasa Malaysia, Good command of Hokkien & Mandarin Attended 8 Disciplines, FMEA, Internal Audit, Control Plan, Quality Tools AREAS OF EXPERTISE

TERRI GOH EE IMM, Page 2

PROFESSIONAL EXPERIENCE

LUMILEDS (Contract through Adecco), Farmington, Michigan Oct, 2015 - Present CUSTOMER QUALITY ENGINEER

Customer Service: Develop, implement, and deploy methods of communication of customer performance.

Continuous Improvements: Coordinate, support and facilitate continuous improvement efforts to assure continued customer satisfaction

Internal Audit: Key liaison person for support and ensure closure of all internal and external audit findings.

Process Qualifications: Facilitate and support qualification requirements for new products launch by ensuring all required tests (Safe Launch) and documentation (APQP, PPAP) are in place.

Data Management: Monitors all production part returns utilizing supplied database programs and Microsoft Excel in order to track performance of daily KPIs.

Key Accomplishments:

Aligned and re-established quality metrics and key performance indicators with global quality team for more efficient and effective reporting.

Created key customer database to monitor and track top customer’s scorecards for improvement actions.

Re-vitalize and kick-off local office documentation structure for compliance to audit findings. Q-CELLS MALAYSIA SDN. BHD., Selangor, Malaysia 2011-2013 QUALITY ENGINEER

Leadership:

Quality Control: Define, implement and maintain system to facilitate corrective and preventive actions for any product and process non-conformities

Process Improvements: Monitor and trigger improvement on quality issue in production line, and compile and report on related quality indices and progress of improvement

Quality Requirements: Assist to develop acceptance criteria, and execute effective sampling plan according to product quality requirements

Customer Service: Interface with engineering, maintenance, production, test and materials departments to resolve any quality issues, including customer complaints and customer audit findings

SOP Compliance: Establish and amend related Standard Operation Procedures in accordance to IMS requirements Key Accomplishments:

Established and aligned new product visual criteria with Q-cells Germany to solve any criteria ambiguity before launch

Successfully launched new Generation 2 product with all procedures and tests in place within timeline

Enhanced product effectiveness and minimized risk of rejection by customer, by revising outgoing inspection procedures

Re-designed quality gate indicator for improved operations review and analysis

Achieved zero non-conformance report from external auditor for recertification of ISO 9001

Resolved major customer complaint for mixed label TERRI GOH EE IMM, Page 3

DSEM SYSTEMS TECHNOLOGY, Penang, Malaysia 2007-2010 QUALITY /FA ENGINEER

Leadership: Led and managed team of QA shift leaders and inspectors

Quality Assurance: Ensured compliance of QA activities defined in quality plan, and reviewed performance adequacy of quality procedures and specifications at in-process assembly QA Monitors and Gates

Performance Metrics: Defined appropriate methods for quality inspections, measurements and testing

Corrective Actions: Highlighted all quality issues and pursue corrective actions to contain problem

Interface Collaboration: Liaised with production and engineering teams to resolve criteria disputes, shutdowns, inspections, measurements and test difficulties

Quality Monitoring: Performed regular monitoring of quality levels to align with quality objectives, by generating weekly reports on lot rejection ratios and defect ppm

Root Cause Analysis: Determined root cause failure mechanism, by performing failure analysis on line fallouts, reliability rejects, customer return samples, and highlighting any manufactured and assembly related issues to engineering and production teams

Calibration Procedures: Coordinated activities for external calibration, and maintained up-to-date master schedule to track and recall equipment due for calibration Key Accomplishments:

Achieved 90% of Key Performance indicator targets

Part of team to achieve ISO certification for company, and achieved zero non-conformance for external audit (ISO)

Established Supplier Corrective Action Report system to track all supplier and subcontractor quality issues and closures

Developed method for silicone/phosphor de-capsulation to perform further failure analysis on failed LED package

Effective management of Radiation program with full compliance of regulatory requirements, including coordinating regular medical check-ups for radiation workers using XRF machine, and maintaining all government paperwork

Maintained all calibration activities, and ensured zero usage of expired tools or instruments

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