Customer Service Care

Joanna R. Watson

* ******* ******** #**

Colorado Springs, CO 80903

Cell: 719-***-**** Phone: 719-***-****

Email: ***********@*****.***

**************@*****.***

Work History

January 12, 2015 to December 18, 2015

Receptionist and Marketing Assistant, Affiliated Business Consultants

Tasks including, but not limited to:

Proofreading all outgoing documents from the company and editing existing documents

In charge of all creative ad writing with a marketing emphasis, also blog writing

Handling all updates to existing portfolios, including understanding in-depth financials found in tax returns/profit and loss statements from businesses

Discharging all front office functions; responsible for keeping in-field consultants well-supplied on the road

Being the first voice of the company, handling the lion’s share of inbound calls coming back from the research technicians’ outbound calls.

Updating records and new data entry

Coordinating and scheduling interviews

August 19, 2014 to January 12, 2015

Research Technician, Affiliated Business Consultants

Responsible for potential client outreach in various states across the nation.

Excelled in generating customer leads that came to fruition.

Topped the results board my first full month, and consistently made my necessary statistics.

Utilized articulate speech and professional phone demeanor to great advantage.

December 3, 2012 to May 21, 2014

Customer Care Professional I, Zurich North America

Received a personal kudos for customer service from the Executive Vice President, as well as consistently placed in the top monthly performance stats on my team

Excellent customer service skills, excelling in handling difficult phone calls

Worker’s compensation claim intake

General liability claim intake

Auto liability claim intake

Trained for specialty teams, including Zurich Global Life

Involved in focus groups

September 10, 2012 to December 2, 2012

Customer Care Professional

Employed by Randstad staffing, trained by Zurich North America in

Bill review/inquiry

Workers Compensation claim intake

General Inquiry

Education

August 2008 to May 2011

University of Colorado at Colorado Springs

Colorado Springs, CO

Bachelor of Arts, English

Graduated cum laude

1999 to May 2008

Pikes Peak Community College

Colorado Springs, CO

Associate of Arts

Graduated with a 3.38 GPA

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