Shirley Daniel

**** ***** ****

Evergreen Park, Illinois 60805

708-***-**** Home

708-***-**** Cell

actemm@r.postjobfree.com

SUMMARY:

Senior Level “hands-on” Program Manager with over twenty (20) years in IT and holding significant achievements in managing all phases of the Software Development Life Cycle (SDLC) for Global Trade Banking System enhancements and the rollout of a Global Trade Application in various regions with different back offices processing. Other accomplishments include managing all Trade Releases which included Financial Institution (FI) Partners, System White-labeling, Re-branding, Renaming, Legal Separation, and Product/Client Conversion projects. Displays the ability to “bridge the communication gap” between business and technical personnel and offers an extremely short learning curve and a “Whatever it takes” attitude to project delivery.

PROFESSIONAL WORK EXPERIENCE:

Nielsen, Schaumburg, IL May 2012 – December 2015

May 2013 to Current

Program Manager

Working directly with Technology Project and Program Managers to ensure compliance with NPI and governance frameworks

Mentoring Project and Program Managers on project management processes and methodologies best practices

Providing guidance and support to the Project teams on the selection and use of NPI development path and use of supporting project management software tools.

Enforcing the use of quality methodologies and tools throughout project lifecycle

Managing strategic projects/programs for the Technology organization

Ensuring all programs are implemented with the highest level of quality.

Owning the problems that can & will arise in every program - find solutions.

Coordinating all resources accountable for deliverables on the project plan

Facilitating all necessary conversations to keep the program on track

Applying techniques and methodologies to help accelerate timelines and ensure higher quality deliverables.

May 2012 to May 2013

Program Release Manager

Responsible for developing release policy and plan, detailed implementation roll-out and back-out plans, producing release communication, conducting implementation audits; as well as other release process deliverables.

Managed releases according to Nielsen Production Quality Release Management process

Managed the release process end-to-end, from the planning of the release content through to actual release deployment to production. Plans the deployment of software releases of products and in-house applications.

Worked with GBS Technology service delivery and cross functional teams to prioritize and scope releases with completion dates for each phase. Monitors progress of phases by employing appropriate metrics and management reporting. Facilitates all release meetings.

Conducted regular post-implementation reviews and presents release metrics in order to assist with the evaluation of release quality.

Coordinated testing of the release and promotion process before changes are moved into production.

Analyze needs and manage preparation of environments to facilitate software development, testing, and release deployment.

Manage controlled test environments; including build schedule and planning, data refreshes, etc.; throughout product development delivery cycle.

Accountable for meeting commitments on QC and production release schedules and goals.

Adhere and enforce Nielsen’s Change Management process (CAB) for all changes and deployments in production.

Work with GBS technology service delivery leaders and business units to schedule software product releases into appropriate release windows, and meet regularly with them to discuss release risks, schedules, status, and action plans to ensure all stakeholders are aware of the impacts of the software release.

JPMorgan Chase, Chicago, IL March 2011 – March 2012

Release Manager – Contractor

Responsible for overall Production, DR and client-facing environment deployments

Lead runbook planning meetings prior to deployment

Facilitated runbook review meetings with functional teams to build runbook and backout plans

Acquired final approvals for application deployment

Coordinated mock, QA and UAT/Controlled environment deployments

Coordinated with Project Manager to ensure that all applicable environment issues are resolved in advance of production implementation

Produced workbook including detailed implementation tasks, PVT Plan, Backout and Contact Lists, and post Implementation Artifacts to Sharepoint

Assisted Tech Ops with Tech Ops-Led Infrastructure Events

Executed deployment according to implementation plan

Partnered with Project Manager to execute Command Center Plan

Tracked deployment activities as they occur using runbook

Facilitated resolution of issues during deployment and escalate issues where necessary

Added post deployment activities where needed and post deployment meeting to review issues and post deployment activities

Communicated status to Senior Management and LOB via checkpoint conference bridge

Managed OTP (Order to Pay) projects: Implemented Risk, Compliance, and Audit solutions for OTP application

ABN AMRO Bank (AAB) / Royal Bank of Scotland (RBS), Chicago, IL Dec 2005 – Jan 2011

Senior Project/Release Manager - Contractor

Scoped, planned, and managed projects through the entire lifecycle, ensuring delivery on time

Responsible for maintaining detailed tasks and deliverables with input from project team members

Created, modified and tracked detailed tasks in Microsoft Project

Tracked and reported on tasks that were late and forecast tasks for coming week

Coordinated interdependencies across application and Line of Business (LOBs)

Maintained risk and issues lists and escalated issues for resolution

Managed changes to project scope and impact to project

Quality management of deliverables and ability to inspect for completeness

Completed Step 1, 2 and 3 budgeting after sizing estimates and presented to management for approval

Managed daily defect calls, ensured defects updated and assigned in Quality Center, and generated reports in Quality Center for next defect meeting

Delivered changes initiated globally by different teams, projects, and programs

Provided Management monthly project status and budget updates in Project Control Committee (PCC) meetings

Managed and coordinated efforts of a team of developers / Business Analysts and other business resources in order to meet all project deadlines

Planned and managed releases to achieve successful implementations

Liaised with other product (business) delivery teams to ensure releases are delivered efficiently

Managed and coordinated IT development and QA testing in US, Netherlands and India for several concurrent projects

Managed Business As Usual (BAU) Projects: Trade Outsourcing of large FI partner banks, White-Labeling of a global trade application, and Filtering of Direct Collections using Fircosoft (OFAC)

Managed Legal Separation and Integration Projects: RBS Rebranding and Renaming of ABN AMRO, Netherlands Trade Separation to route N-Share clients to a new global trade platform

Managed the various Migration Projects including a large FI client from the bank’s legacy trade system to Global Trade Platform White Label location

Managed the Channel Growth Initiative project to pilot new functionality of the trade application across regions, cross-sell underutilized application modules, increase client electronic transaction processing client growth by 20%

Experienced and familiar with RUP, Waterfall, and Agile Project Management methodologies

Northern Trust Company, Chicago, Illinois Jan 1990 – Jan 2004

Sept 2002 to Jan 2004

Senior Project Manager / Vice President

Designed and managed the implementation of the Operations Initiated Transactions (OIT) System which allowed operations and clients the ability enter transactions online real time instead of a day delay batch process through the bank legacy application

Managed project to convert Florida Bank clients and transactions to the Northern Banking and Trust Systems

Prepared design documents, time and cost estimates for major projects

Developed project plans utilizing Microsoft Project software

Managed the implementation of new or revised system updates

Coordinated work assignments and prioritized docket items

Sept 1999 – Sept 2002

Project Manager / 2ND Vice President

Managed the implementation of Daily Valuation Systems which provided early daily valuations of client portfolio from daily pricing feed

Managed all projects on application and staff budgeting

Utilized Powerpoint to create presentations

Coded and installed programs utilizing above COBOL, DB2, and JCL

Conducted interviews of perspective employees

Jan 1996 – Sept 1999

Senior System Analyst/Team Leader/ Officer

Prepared program specifications, estimates, and deadlines for the team

Managed Valuations Team and Business project docket

Conducted employee performance reviews

Coordinated system enhancements for application

Conducted business requirement meetings with stakeholders

Sept 1990 – Jan 1996

System Analyst/ Programmer Analyst/Programmer

Provided ongoing production support for system

Coded, developed and maintained programs

Installed Sungard Vendor packages into production

EDUCATION:

Loyola University, Chicago, Illinois, Bachelor of Science in Computer Science, 1990; ITIL Foundation Certification

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