IT Business Analyst

Sukhdev Atwal

Phone Number: 647-***-**** (M) Email Address: acteli@r.postjobfree.com

CAREER SUMMARY

IT Business Analyst with 5+ years of experience in analysing and designing finance software solutions.

Proven expertise in capturing stakeholder requirements and translating into efficient, cost-effective IT solution.

Known for innovative research, benchmarking, problem-solving and analytical skills

Experience in working with multiple functions, multiple interfaces and/ or with the third parties.

TECHNICAL SKILLS

SDLC Methodologies - Waterfall, Agile, Iterative

Proficient

Process Modeling, User Scenarios, Use Cases, Prototype, Solution Analysis, Benchmarking and Assessment

Proficient

Requirement Management and Communication, Business Requirement Analysis

Proficient

Object Oriented Analysis and Design, Unified Module Language

Proficient

Functional and Non-Functional Requirement Documentation, Facilitate Requirement Workshop, Problem-solving

Proficient

Microsoft Office Suite – Word, Excel, PowerPoint, MS- Visio, MS-Project

Proficient

WORK HISTORY

Royal Bank of Canada, Toronto, ON July 2012 onwards

(www.rbc.com)

IT Business Analyst

Reporting to the Project Manager

Successfully conducted root cause and gap analysis to identify and present organization current state in preventing data leakage via various IT communication channels and assessed related risk.

Adhering to the Waterfall Software Development Life Cycle (SDLC) methodology facilitated requirement workshops, conducted brainstorming, interviewed stakeholders, and business and technical SMEs to elicit clearly, concisely and in confined manner the scope, functional and non-functional requirements, use cases, Business Rules and received sign-off.

Built data structure, data set, business rules for reused in multiple projects and a central information interface for other projects.

Lead third party vendor evaluation to allow the decision maker to select the best option and vendor services.

Prepared working help manual documents and process to assist in-house teams in troubleshooting problems related to hardware, application, and support.

Achieved Six Sigma Yellow-Belt certification for the given contributions and improvements.

Mold-Masters Limited, Georgetown, ON 2011 to 2012 (www.moldmaster.com)

Support Analyst

Reporting to the Continuous Improvement Manager

Assessed, researched, and evaluated current technology solutions and present recommendations for improved system and software application operations. On implementation reduced process time and increased productivity by 40%, reducing manual work by 60%.

Lead the implementation of SharePoint based Manufacturing Quality Document management system by providing consultancy and liaising between the business unit owners and the Third Party consultant to ensure clear requirement understanding and deliverables.

Provided support for multiple projects including liaising with between technical staff, business users and external vendors.

Accordance with the SDLC standards evaluated and validated software, performing unit, system, integration, pilot test, User Acceptance Test, and Post Implementation Verifications.

Simplified the use of application software by providing user manuals and easy Systematic guides.

EDUCATION

Bachelor Degree in Business Administration

Post Graduate Diploma in Computer Application

CERTIFICATION

RBC Business System Analyst Certification

Certified - Lean Six Sigma – Yellow Belt

ADDITIONAL TRAINING

CBAP Training, University of Toronto

Project Management Professional Training

Web Application Programming, Design and Development Training

Advance Diploma in Computer Service Engineering

Diploma in RDBMS with specialization in Oracle

Diploma in Computer Science Database & Software Engineering

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