Avraam A. Odysseos

Brookfield, CT • 631-***-**** actegt@r.postjobfree.com

MANAGEMENT PROFESSIONAL

A seasoned, results-focused, hands-on senior management professional with a track record of consistently achieving goals maintaining and growing market share, sales penetration and profitability. Expertise includes Profit & Loss, financials, operations, business development, and sales. Able to work autonomously and as a member of multi-disciplined team. An agent for change. Core competencies include: Operations • Strategic Planning • Policy Development • Marketing & Sales • Pricing • Advertising & Promotions • Product / Service Launch • Key Account Management • Staff Training

& Coaching • Cost Reduction • Compliance • Quality Assurance • Troubleshooting CAREER TRACK

Greentree Toyota Brookfield, CT

Service advisor Present

Demonstrate outstanding listening and analytical skills to determine vehicle service and repair needs resulting in optimal customer satisfaction.

• Perform effective vehicle walk-around to identify selling opportunities

• Look-up vehicle service history to identify open campaigns

• Assure all customer information is accurate

• Supply an accurate estimate of service completion

• Explain and sell services/repairs identified by technicians

• Retain customer service loyalty by making future appointments RIVERHEAD TOYOTA Riverhead, New York

Service advisor 2013-2014

Demonstrate outstanding listening and analytical skills to determine vehicle service and repair needs resulting in optimal customer satisfaction.

• Perform effective vehicle walk-around to identify selling opportunities

• Look-up vehicle service history to identify open campaigns

• Assure all customer information is accurate

• Supply an accurate estimate of service completion

• Explain and sell services/repairs identified by technicians

• Retain customer service loyalty by making future appointments Mitsubishi Motors North America, Inc. Swedesboro, New Jersey Sr. District Sales Manager – NY/Long Island

2011-2013

Effectively communicate and implement all corporate sales initiatives to increase dealer throughput with an effort to positively affect Market Share.

• Analyze dealer inventory and forecast appropriate sales to determine monthly order commitment

• Analyze RL Polk Data and retail tracking reports revealing model opportunities

• Analyze Dealer Marketing/Advertising efforts to effectively communicate current incentives with a focus on-ground units

• Focus Dealer monthly business plan in attaining Scorecard Targets in Sales Volume, SSI, CSI, E- lead penetration, E-lead Conversion, Training (sales, service, parts), Parts Wholesale, Port Installed Accessories, Vehicle Inventory Management (aged unit assessment), and Franchise exclusivity Merrick Dodge Chrysler Jeep Wantagh, New York

Operations / marketing and advertising / Vehicle Performance Manager 2010 - 2011 Assisted Dealer Principal in implementing process improvement in Sales and Service Departments. Found tools such as Customer Relations Management software which increased customer retention and handled new prospects more efficiently increasing sales and customer satisfaction, and software such as Mobile Productivity Inc., a service application tracking technician recommendations to actual service advisor sales increasing customer pay labor and parts sales.

• Implemented a Business Development Center with appropriate personnel and software to increase customer traffic in sales and service.

• Worked with advertising agents in preparing print, mailer, and radio campaigns

• Acted as the Vehicle Performance Manager and a Hennessey Performance Dealer, addressing all inquiries by identifying customers’ intentions to upgrade the performance of SRT8 vehicles through various component and alterations offered through MOPAR, Hennessey Performance, and Hurst Chrysler LLC. Northeast Business Center Tappan, New York Small business sales manager 2009 – 2010

Worked with CJD RAM dealerships in the northeast to implement processes with an effort in increasing small business sales.

• Allocated advertising budget within region effectively increase commercial and small business sales.

• Assured dealership compliancy within Business Link parameters.

• Assisted in securing appropriate inventory to meet and exceed market needs Crown Cadillac Watchung, New Jersey

General Sales Manager 2008 - 2009

Promoted to current position due to consistently superior performance. Responsible for overall sales of the dealership, including market analysis and trend identification, hiring and staff performance, policy development and improvement, cost reduction, training, and payroll management.

• Collaborated with appropriate personnel in the development and implementation of effective ecommerce activities. Tracked online sales and marketing metrics to improve results and to boost brand and company awareness.

• Led marketing and advertising efforts to bolster sales of new and used vehicles. Developed and maintained agency and media relations, negotiated pricing structures, and assisted in the development of creative copy for print advertisements and promotions.

• Monitored inventory levels to meet client needs and to conform to new and ongoing sales trends. J&S Ford Jersey City, New Jersey

Finance & Insurance Manager 2007 - 2008

Collaborated closely with senior management and personnel across departments to promote and sell extended service contracts and insurance products for both new and pre-owned vehicles.

• Prepare legally binding contracts in full compliance with internal and external guidelines. Daimler-Chrysler, LLC Tappan, New York

District Sales/Service & Parts Manager 1999 - 2007 Proactively and effectively supported sales functions for 70+ dealerships located in the Tri-State region. Traveled extensively to assist executives and senior managers in meeting corporate expectations through ongoing training, market and sales planning and execution, performance analysis and improvement, and through dealer compliance with major corporate initiatives.

• Served as a subject matter expert to clarify dealers in areas of sales incentives, 5 Star advertising, promotional, and sales programs for boosting sales across product lines and services. Provided sales and product training to sales and management staff.

• Responsible for analyzing inventory and ensuring all dealerships possessed sufficient inventory levels to meet auto and truck demand, including on a seasonal basis.

• Other duties included taking a leading role in the creation and implementation of new incentive programs across the district.

Chrysler Corporation Auburn Hills, Michigan

Customer Call Center Specialist 1998 - 1999

Provided exceptional customer care by analyzing and resolving complex issues in a timely and efficient manner. This included achieving compliance with warranty requirements, automobile maintenance issues, and issues with dealerships. Utilized effective negotiation and conflict resolution skills to deescalate issues and achieve satisfied customers. LEARNING CREDENTIALS

Bachelor of Arts

Fairmont State University Fairmont, West Virginia

COMPUTER COMPETENCIES

Word • PowerPoint • Excel • Business Objects • Exam Financial Analysis ADP

REFERENCES AND FURTHER DATA PROVIDED UPON

ESTABLISHMENT OF MUTUAL INTEREST

Contact this candidate