Customer Service High School

Phillip Wall

acteef@r.postjobfree.com

**** ***** **** ***** ********, TX 77406 832-***-****

WORK EXPERIENCE

World Trading – Packer/Data Entry Associate; Sugar Land, TX

January 2015 – August 2015

• Packed orders for shipping, logged automotive parts by model number into inventory system

Volante Mobile Inc – Lead Will Call; Houston, TX

October 2010 – April 2014

• Answered phones, waited on customers, entered orders into online ordering system (Netsuite) for will call and shipping orders

• Filed customer contracts and paperwork into file folder numerically by account number

• Pulled daily will call activity report and entered and formatted data into will call excel spreadsheet

• Checked invoices against daily report to balance daily funds and deposit into safe

• Processed daily transactions, received cash and deposited into safe

• Made phone calls to customers to reconcile invoices and inventory discrepancies when necessary

• Deposited checks online (EDS Bank of the West) through a check reader

• Scanned contracts and documentation into electronic PDF copy for Dropbox storage

• Made outbound faxes electronically via RCFax account

• Made copies of office paperwork on local office printer

• Worked with corporate accounting department to resolve inquiries on submitted will call reports, deposits customer check NSF’s

• Made deposits at local Bank of America branch; prepared deposits for Brinks pickup

• Set up office staff email accounts via Microsoft Outlook and smartphones

• Prepared orders for shipment daily via Fedex Ship Manager software

• Unloaded pallets of merchandise from truck via forklift and unpacked in warehouse

• Reconciled quantities of received shipments against expected quantities from purchase order

• Processed return authorizations and shipped returned product to manufacturer

• Organized storage of overstock merchandise in warehouse

• Performed monthly inventory counts on all merchandise

Double Dave’s Pizzaworks – Delivery Driver; Sugar Land, TX

October 2007 - October 2010

Answered phones and waited on customers

Entered orders into computer ordering system and operated cash register

Made residential, school, and business deliveries

Wal-Mart Inc – Cashier / Customer Service Desk Associate; Richmond, TX

September 2002 - February 2005

• Completed sale of produce and goods through scanning of items into register

• Completed customer layaway transactions

• Received returns and exchanges at service desk

Kroger Co. – Cashier; Rosenberg, TX

February 1999 - June 1999

Assisted customers in an express lane and regular register lanes

Processed customer sales of groceries via cash register

EDUCATION

Lamar Consolidated High School – High School Diploma; Rosenberg, TX

REFERENCES

Blake Quimby, Children’s Pastor/School faculty 281-***-****

Sam Rodriguez, Marketing Director 832-***-****

Rose Breaux, Teacher’s Aide 832-***-****

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