Global Telecoms Professional

Kunal Dave

** ******* ******* **** : +44-20-820*-****

Harrow, Middlesex Mobile : +44-777*-***-***

HA3 9LY, UK E-Mail : actedu@r.postjobfree.com

Proven track record in the telecommunications industry working with Fixed and Mobile Network Operators (Vodafone, COLT Telecom, Avea, MTN, Liberty Global, Hutchison 3G, KPN, T-Mobile, Telenor, Etisalat) and Vendors (i-conX, Subex, Ascade, Ericsson, CSGi, Huawei); particularly in the area of BSS using the highest level of interpersonal and communications skills to form great relationships globally within the industry at all levels.

Always customer centric, delivering a win win situation whilst ensuring high levels of Customer satisfaction and company expectations thanks to extensive experience adding assurance and trust.

Thriving on working in a fast moving, changing environment and able to constantly deliver to a high standard.

A confident, well-experienced, enthusiastic and highly self-motivated person who works successfully leading or as part of a team as well as autonomously.

Experience

Sales

Successful sales to operators in Asia, Africa, Europe and Caribbean.

Creation and ownership of the sales pipeline, targeting customers and intensively qualifying suspects and prospects through out the sales process.

Utilising and building on an already extensive network of key decision makers, influencers (including C Level) and users to create awareness of solutions and services.

Monitoring industry news / events to strategically approach new and existing customers.

Attending industry conferences and events to build on already established relationships and to create new business key contacts and lead generation.

Pre-sales

Full Ownership of RFx process including, bid review and go/no-go recommendations, determine level of resource commitment, creation of document pack structure, ownership of functional compliance documents / matrix and submission.

Conducting demo’s of products and solutions at customer sites, conferences and events as well as remote conference calls and web based presentations to all level of audiences including C level, subject matter experts and users

Ensuring customer requirements, industry changes and expectations of the products and services are fed back to the product and development teams.

Continuously reviewed existing functions and addressed areas of weakness by specifying improvements and efficiencies through to deployment.

Training all other departments internally of any new and evolving functionality of the solutions and ensuring sales collateral is up to date and of the highest standard.

Assured contact point for any customer query or clarification during the sales process.

Key contributor in international campaigns and partnership agreements with local partners.

Account Management

Successful account management of key global accounts with proven retention and growth.

Ensured delivery of high customer satisfaction from the sales process and implementation through to go live and business as usual.

Conducted weekly, monthly and quarterly account management meetings both on site and via Conference calls to ensure customer needs were exceeded.

Focal point for all customer queries and clarifications, managing all escalations.

Training for new / enhanced product and solution functionality to customers at all levels.

Project Management

Delivered global projects / implementations exceeding time scales and under budget.

On-site and off-site project management including projects where the product was still in development as well as customer support process.

Lead virtual international project teams for both internal and external projects

Consultancy

Providing consultancy services whilst working on customer projects and also during the sales process and account management activities.

Utilised experience gained whilst working for vendors and running departments for the operators adding extremely valuable assurances and confidence to customers.

Key Member of off shoring project, moving back office functions over seas.

Created and updated business processes due to new industry requirements, new solutions and to improve efficiency to free up resource, time and costs.

Created Succession and contingency plans including DR activities

Created key performance indicators and service level agreements.

Lead customer discussion on business objectives, best practices and project deliverables.

Lead analysis workshops with customer.

Translated customer requirements into configuration design for Interconnect / Least Cost Routing and Revenue Assurance Products.

Lead the team’s identification and understanding of monitoring points, data sources, data formats, interface requirements, and data transfer requirements.

Prepare the final report to customers where required e.g. for Trial/POC projects.

Supported Customer and vendor teams in teams of leading workshops and clarifications.

Leadership

Successfully screened and recruited a team of 20 staff for off shore team.

Managed teams and staff located in different countries.

Lead virtual teams in different activities including superiors, peers and subordinates

Created KPI’s / SLA’s with performance management reviews.

Coached and mentored Team members

Ensured all team members had a development plan agreed and adhered to.

Lead training sessions for competencies and product updates to ensure teams were fully up to date for their roles and responsibilities.

Represented teams, departments, directorates and companies at industry conferences and other discussion groups, often leading the discussions.

Process and Performance

Constantly exceeded SLA’s and KPI’s with accuracy and efficiency

Created and enhanced departmental drivers

Lead process driven efficiencies including documentation, monitoring and reporting.

Fully compliant with industry and company policies, always exceeding audit requirements.

Positions

Huawei Technologies (BSS Vendor)

Director - Business Development May15 – Nov 15

Member of the Global Solutions Elite Team, focusing on Business Support Systems, Digital Transformation (Mobile Money, M2M, Content, IPTV etc.) and Hosting Solutions / Software as a Service for Mobile Network Operators (MNO), Mobile Virtual Network Operators (MVNO), Carriers and all types of Telecommunication companies

i-conX Solutions Limited (BSS Vendor)

Vice President – Global Business Development Apr 14 – Mar 15

Part of the sales and marketing team providing sales, pre-sales, account management and project management support to global customers.

Due to the relationships built with the customers, smooth transition from sales to implementations and go live provided highest customer satisfaction.

Vice President – Asia Jul 12 – Apr 14

Member of the Executive team providing senior support in the Asia and Pacific region.

Account managed and project managed i-conX’s biggest customer with success.

Local Partner and resource Management

Ascade A.B (BSS Vendor)

Pre-sales Manager Mar 12 - Jul 12

Part of the EMEA Sales team responsible for pre-sales for the interconnect product

Supporting routing and LCR product pre-sales activities

Conducted and led meetings with customers in a pre-sales capacity autonomously

i-conX Solutions Limited (BSS Vendor)

Product & Pre-sales / Sales Manager Nov 09 – Dec 11

Assessed trends in customer and industry requirements to create and manage Product Roadmap, with successful deployment of features and functionality.

Pre-sales and account management support for new and existing customers

Sales engagement responsible for selected accounts.

Subex Ltd (BSS Vendor)

Business Consultant Dec 07 – Nov 09

Leading analysis and documentation of customer requirements on Interconnect and Least Cost Routing Projects.

Consulted on process, solutions and suggested best practices and efficiencies

Prepare the final report to customers where required e.g. for Trial/POC projects.

Lycatel Services Limited (Fixed line, Calling Card and MVNO Operator)

Financial Controller - Wholesale Aug 07 – Nov 07

Responsible for all Wholesale Finance Activities.

Creating process and control mechanisms for Wholesale Finance ranging from reconciliations of Carrier invoices to treasury hand off point.

Reports for financial operations, management summaries, daily /weekly dashboards

Migrating wholesale activities to off shore offices and managing a team in different locations

Hutchison 3G UK (Mobile Network Operator)

Interconnect Settlement Manager Jul 05 – Jul 07

Ownership the interconnect financial relationship between 3 and operators

Achieving production of invoices (circa £50 Million per month) to other carriers on calendar day 1, improving cash flow. Reconciling other carrier invoices against internal cost of sales by working day 20. Suspense clearance through Error Summaries, achieving 0.0001% of total CDR’s

Key member of products and services project teams dealing with MVNO and transit offerings etc. Interfacing with other departments including Switching, Mediation and Carrier services

Financial activities including accrual preparation as well as revenue assurance activities.

COLT Telecommunications (Data and Fixed Line Operator)

IOA Billing Manager (secondment in India) Sept 04 – Jun 05

Setup of new Department in India, including recruiting, training and Management.

Migration from European departments to the newly setup Indian department.

Co-ordination and leading the Wholesale Billing Operations in India whilst providing the focal contact for European Billing Operations.

Participate in major projects effecting operations such as standardisation programs, interfaces with other key systems and departments.

IOA Carrier Team Leader Dec 03 – Sept 04

Responsible for production of Wholesale Carrier Billing on a Pan European basis.

Process evaluation, setup and control with internal departments such as Sales, Commercial and Credit Control, as well as European COLT Finance offices primarily with Country Finance Directors.

Carrier invoice reconciliations, checking against cost reference data (cost of sale report).

Working with a virtual team across COLT for Ad-hoc Business Market requirements.

Senior Billing Administrator Northern Region Oct 00 – Nov 03

Delivering timely & accurate billing to end user customers for Belgium, Denmark, Netherlands and Sweden. Ensuring prompt processing of all data onto relevant billing platform, management of Suspense. Co-ordinating all customer billing enquiries to deliver speedy response to customer services, Sales & Directors in respective countries.

Reporting statistics on a weekly basis to Senior Managers and Directors.

Acting as first point of contact for escalation for all four countries.

Qualifications

8 GCSE’s - 1993, 3 A Level’s - 1995

Part BA Hons in Accountancy - 1998

Professional Qualifications

Prince 2 Project Management Practitioner

Training

Introduction to Import / Export (LCCI)

Elementary guide to Import / Export (LCCI)

Leadership and Teamwork, Advanced Presentations Skills

Behaviour and Influence

International awareness in Business

Professional Membership

The Chartered Institute of Marketing (Post Graduate Student – Advanced Certificate)

Personal Details

Status : Single

Driving Licence : Full, Clean

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