Sharon Ann Wagner

**** ******* *****

Oxnard, CA 93035

805-***-****

actdu1@r.postjobfree.com

OBJECTIVE

Highly motivated professional seeking a Customer Service position where my excellent communication skills, and sales and customer service certifications will benefit your employer needs

QUALIFICATIONS

10+ years excellent customer service

Retail management training

Store operations skills

Successful staff planning

Knowledgeable with human resources policies and procedures

Adept with sales promotion and chain management

MS Word, Access, and Desk Top programs

Excellent time management ability

Certified in sales and customer service

Excellent communication skills

WORK EXPERIENCE

Hospital Service Technician III 10/2011 to Present

United Blood Services, Ventura, CA 40+hours per

Assist with answering telephones, taking blood supply orders, and packing medical orders

Provide excellent customer service too customers

Deliver blood orders to hospital in timely manner to help save lives

Irradiate blood products, process inventory, and stock shelves

Perform data entry and maintain records of all transactions

Laboratory Technician I 01/2010 to 10/2011

United Blood Services, Ventura, CA 40+hours per week

Prepared all blood components including centrifuge, separation, freezing and storage

Received, evaluated, and labeled freshly drawn blood units

Maintained records and input data into computer

Servowriting Systems Operator/Machine Operator 09/1979 to 10/2008

3M/Imation, Camarillo, CA 40+ hours per week

Trained new employees in achieving departmental goals and company compliance of manufacturing standards

Coordinated factory experiments with engineering department

Operated a series of computers that required data entry for yield and process reports

Managed high tech operation of coating and slitting machine for data storage tape production

Operated and worked with expensive and delicate electronic equipment pieces

EDUCATION

Goodwill Industries, Oxnard, CA Careers in Retail Program National Retail Federation, Oxnard, CA Sales and Customer Service Certification National Retail Federation, Oxnard, CA Retail Management Training

Oxnard Adult Education, Oxnard, CA HS Diploma

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