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Palm Beach Customer Service

Location:
West Palm Beach, FL
Posted:
February 03, 2016

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Resume:

MONICA LEE PAPE

**** ********** ****

WEST PALM BEACH, FL 33409

561-***-****

actdth@r.postjobfree.com

Passionate for helping others seeking long-term stability and growth potential

Education and Skills Paralegal Studies, South College, West Palm Beach, FL

● Typing 70-wpm,Microsoft Word, Excel, Outlook, Power Point, Summation, Client Profile, Tier

Reliance Treatment Centers: North Palm Beach, FL

● Executive Assistant to CEO, Executive Director, Vice Present (July 2015 to November 2015)

Organize and maintain files and records

Schedule meetings and appointments

Manage projects and conduct research

Prepare and edit correspondence, reports and presentations

Make travel and guest arrangements

Provide exceptional and quality customer service

Behavioral Health of the Palm Beaches/Seaside Palm Beach: Singer Island, FL

● Assistant to Alumni Director/Case Manager (August 2011 to June 2015)

Maintain and manages booking, travel and schedule appointments for Director

Handle highly sensitive and confidential information on a regular basis

Coordinate meetings and special events

Handle telephone calls, data base management and maintain files

Maintaining communication with the referral sources

coordinating discharge planning, scheduling aftercare appointments for clients.

Juris Imaging & Graphics: West Palm Beach, FL

● Litigation Consultant (April 2008 to June 2011)

Generating new business leads and develop relationships with potential clients.

Maintain a working knowledge of company services

Conduct cold calls regularly to generate new business leads

Prepare documentation for Trials

James H. Rainey, Esq. & Robert T. Norvell, P.A. (Personal Injury & Criminal Defense): West Palm Beach, FL

● Paralegal/Office Manager (January 2000 – March 2008)

Drafting correspondence and pleadings

Dictation

Communicating with firm clients and judicial personnel

Scheduling Mediations, Hearings. Dairying Trial Orders and Discovery deadlines

Client interviews, trial preparation, subpoenas, coordination of witnesses for trial testimony

Oversight of all accounts payable, accounts receivable and payroll functions

Peterson, Bernard, Vandenberg, Zei Geisler & Martin (Insurance Defense): West Palm Beach, FL

● Legal Secretary (January 1998 – January 2000)

Initial opening of new client files

Communication with Courts and clients,

Document review and organization, drafting correspondence, dictation and litigation

Entering Attorney time on daily basis

Dickstein, Richardson & Reynolds, P.A. (Insurance Defense): West Palm Beach, FL

● Legal Secretary (June 1996 – October 1997)

Litigation Support

Maintain medical records for NPNP, Subpoenas

Document review

Drafting correspondence and pleadings

Isaacs & Yeargin, P.A. (Plaintiff’s Personal Injury): West Palm Beach, FL

● Receptionist/Legal Secretary (November 1993 – May 1996)

Initial opening of file

Drafting correspondence to insurance adjusters and medical providers

Communication with clients regarding insurance coverage

Answering phones

Entering attorney time and cost for billing

Volunteer Work

● The Hanley Center, Big Brother Big Sister, Guardian Ad Litem for Palm Beach County, (GAL),

Urban Youth Impact, State Attorney’s Office Special Victim’s Unit (SVU), Therapy Dog, Inc

REFERENCES

Andrea Karpel, LCSW

Clinical Director Seaside Palm Beach

101 Cascade Lane

Palm Beach Shores, FL 33404

561-***-****

Dr. Michael Weiner

Director of Alumni, Seaside Palm Beach

101 Cascade Lane

Palm Beach Shores, FL 33404

561-***-****

Terry Shapiro

Executive Director, Reliance Treatment Centers

742 U.S. Highway One

North Palm Beach, FL 33408

773-***-****

Robert T. Norvell, Esq.

Criminal Defense Attorney

550 South Quadrille Blvd., Suite 203

West Palm Beach, FL 33401

561-***-****

Dr. Rafael Seminario

Psychiatrist Seaside Palm Beach

2051 45th Street, Suite 210

West Palm Beach, FL 33409

561-***-****



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