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Manager Customer Service

Location:
Troy, OH
Posted:
February 03, 2016

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Resume:

THOMAS J. PALERMO

**** ********* *****

Troy, Ohio 45373

937-***-****

actdt3@r.postjobfree.com

SUMMARY

Successful goal-oriented manager with proven record of accomplishments in production/inventory control, purchasing/supply chain, and materials systems. Analytical, responsive to change, and performs well under pressure in both fast paced high volume Just-In-Time and low volume job shop environments. Major strengths include:

* Planning/Organizing * Kanban * Negotiating

* Training/Communicating * EDI * MRP/Systems

* Lean Manufacturing * Just-In Time * International Operations

* TS16949 / ISO14000 * PFEP * AS400 / QAD / SAP / MTMS

EXPERIENCE

2014 to 2016

2013 to 2014

2011-2012

International Automotive Components (IAC) Fremont, OH

TS 16949 / ISO 1400 certified manufacturer of automotive molded carpet and blow molded interior trim.

Materials Manager

Responsible for customer service, production/inventory/material control activities, logistics,

shipping / receiving, material storage, purchased parts ordering, packaging, plant floor improvements, systems development.

Reporting to the Plant Manager supervising 10 direct reports and 18 indirect reports

Created Plan for Every Part (PFEP) for molded carpet area and components

Increased customer on-time delivery performance from 93% to 99%.

Average inventory turns of 43 against a goal of 35

Revised production scheduling method through PFEP days on hand and issuing written schedules directly to the work cells.

Hayashi Telempu North America, Lebanon, OH

TS 16949 / ISO 1400 certified manufacturer of automotive molded carpet and interior trim.

Materials Manager

Responsible for customer service, production/inventory/material control activities, logistics,

shipping / receiving, material storage, purchased parts ordering, packaging, plant floor improvements, systems development.

Reporting to the Plant Operations Manager supervising a total of 7 direct reports and 33 indirect.

Improved customer on-time delivery performance from 94.7% to 98.6%.

Improved inventory accuracy from 64% to 97% through system improvements, root cause and corrective action, and revised processes.

Reduced production downtime due to raw material stock-outs from an average of 30 hours per month to less than 1 hour per month (65%) though inventory control improvements, revised procedures, and changes to the EDI – MRP interface.

Reduced salary headcount 30% ($140K/yr).

Phillips Plastics Corporation, Medford, WI

TS 16949 / ISO 14000 / ISO 13485 certified manufacturer of precision decorated plastic injection molded, painted, laser etched interior automotive parts and assemblies, commercial products, as well as pharmaceutical and medical drug delivery devices.

Materials Manager

Responsible for customer service, purchasing, production/inventory/material control activities, logistics, shipping/receiving, material storage, purchased parts ordering, plant floor improvements, systems development in a multi-plant environment.

Reporting to the Plant Managers of two separate facilities 80 miles apart, supervising a total of 10 direct reports and 18 indirect.

Managed multi-plant inventory supply and coordination for 3 VMI facilities along the Mexican border.

Reduced direct labor 38K man-hours by outsourcing final inspection and assembly operations to the VMI facilities.

Reduced customer past due sales by $324K (58%).

Reduced raw / wip inventory by $384K (38%)

Zero missed new product launches due to Materials Group.

2009 to 2011

Dana Holding Corporation Off-Highway Products Group, Fredericktown, OH

ISO 9000 / ISO 14000 certified manufacturer of axles, transmissions, and brake assemblies for the off-highway agriculture, construction, ATV, leisure and turf vehicle industry.

Materials Manager

Responsible for customer service, production/inventory/material control activities, logistics,

shipping/receiving, material storage, purchased parts ordering, plant floor improvements, systems development.

Reporting to Director of North American Operations/Plant Manager, supervising 7 direct reports and 16 indirect.

Improved customer on-time delivery performance by 14% through improvements to new ERP/MRP system.

Reduced past due sales dollars by $561K (37%)

Reduced finished goods inventory by $276K (7%).

Managed international supply chain to include Asia, Europe, and South America.

Improved department’s efficiency by developing system improvements after new system implementation.

1995 - 2009

F & P America Manufacturing, Inc., Troy, OH

TS 16949 / ISO 14000 certified Tier 1 manufacturer of hydro-form tube, metal stampings, welded assemblies of chassis, suspension, and seating frames for the automotive industry.

Materials Manager / Trade Compliance Manager

Responsible for all production/inventory/material control activities, shipping/receiving, warehousing, parts ordering, new computer implementation, and final assembly operation for direct shipping, development of trade compliance program.

Reported to Sr. Mgr. of Operations and supervising 6 direct reports and 48 indirect.

As implementation project manager, researched, selected, and led implementation of total computer system to include MRPII, RF scanning, automatic data collection, NT LAN.

Reduced expedite costs to 56% below maximum monthly budget.

Reduced inventory $1.44MM (24%) while improving customer delivery performance 84% and turning finished goods inventory 125 times per year. Component and WIP stock turns at 50 times per year.

Improved warehouse capacity 90% while reducing sq ft 65% by relocating and revising layout of in-plant warehouse.

Established and responsible for offsite distribution center saving $75K/yr in receiving and material put away time thus eliminating the need to increase headcount.

Reduced off site warehousing floor space 29K sq ft (30%).

Department received national recognition for Kaizen / cost savings suggestion.

1994 - 1995

MSI Battle Creek Stamping, Battle Creek, MI

Tier 1 manufacturer of metal stampings and welded assemblies for the automotive and airbag industry.

Materials Manager

Responsible for all disciplines in materials management including production/inventory control, production scheduling, shipping/receiving, MRP, outsourcing, and purchasing.

Reported to Plant Manager and supervised 7 direct reports and 13 indirect.

Reduced outsource average days on hand inventory by 7.8 days (56%).

Reduced annual freight cost by $39K.

Revised production scheduling method which reduced expedited costs by $60K (78%).

1991 - 1994

Nippondenso Manufacturing USA, Inc., Battle Creek, MI

World’s largest tier 1 manufacturer of automotive supply parts.

Voted “One of America’s Top Ten Plants” by Industry Week Magazine.

Assistant Manager, Production Control

Responsible for production planning, scheduling and reporting, engineering/product change coordination, new product introduction, and MRP in a Just-In-Time environment.

Supervised 9 Production Planning Specialists.

Reduced finished goods inventory by .5 days or $92K (20%).

100% on time customer delivery with expedite costs limited to $6300 for over 15000 shipments annually.

Zero finished goods dead stock from customer model phase-out. Company 1st time.

100% on time start-up for 23 model phase-in projects through coordinate management.

Implemented department productivity improvements of over 1000 man-hours (5%) by reducing manual activity with computer system improvements.

Maintained monthly average finished goods inventory 1.9 days on hand with a target of 2.0 days with inventory turns of 125 per year.

Attended 2 week Production Control Management training conference in Japan.

1988 - 1990

Catalina Machine Works, Inc., Tucson, AZ

Manufacturer of industrial bronze valves.

Materials Manager

Responsible for purchasing, production/inventory control, master production schedule, MRP, bills of material, routings.

Started and organized formal materials department reporting to Plant Manager.

Supervised 3 people.

Reduced WIP/Raw inventory 68% with an inventory accuracy of 97%.

Lowered finished goods inventory and maintained planned supply on 94% of product.

Improved supplier delivery performance 61% and quality 72%.

Modified Pansophic MRP system to fit company’s capabilities eliminating manual work.

1979-1988

The Chamberlain Group, Rio Rico, AZ / Nogales, Sonora, Mexico

World’s largest manufacturer of automatic garage door openers.

Production Control Manager (1984-1988)

Responsible for production planning, scheduling and reporting, master production schedule, engineering/product change coordination, MRP/Shop Order System in both job shop and high volume production environments.

Reported to Materials Manager and supervised 12 people in 4 plants. (international)

Implemented Just-In-Time techniques and modified the scheduling process reducing WIP inventory $875K.

Decreased production downtime attributed to Materials to Zero Hours for 14 consecutive months; an improvement of 94% over 15 months.

Implemented, maintained, and enhanced the COPICS MRP system including user training and manual preparation.

Revamped the engineering/change procedure resulting in smoother implementation, better inter-departmental communication, and minimal scrap/obsolescence.

Manager, Purchasing Administration (1982-1984)

Senior Buyer, Buyer, Expediter (1979-1982)

Responsible for purchasing systems and procedures, purchasing measurement and evaluation, forecasting and monitoring purchase price variance, and make vs buy for motors supervising 6 people. As Buyer, responsible for purchasing and control of fabricated steel, motors, injection molded plastics, and electronic components.

Co-negotiated contract yielding an annual savings of $1.2MM.

Renegotiated pricing for purchased motors saving $300K.

Participated in developing a Supplier Certification Program.

Developed measurable tracking system for premium freight to charge back to suppliers.

PROFESSIONAL AFFILIATIONS

American Production and Inventory Control Society

EDUCATION

M.S., Indiana State University

B.S., Saint Joseph’s College



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