Customer Service Representative

Career Overview

Core Strengths

Accomplishments

Work Experience

Mickieon Dozier

**** ******** ***

Stone Mountain, GA 30083

Cell: 404-***-****

**********@*****.***

Dedicated well rounded Certified Electrician whom also is a seasoned Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills

Seasoned in conflict resolution

Energetic work attitude

Inventory control familiarity

Customer service expert

Visual merchandising proficiency

Active listening skills

Microsoft Office

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

January 2015 to

Current

Action Electric

Electrician

Installed safety systems, including emergency lighting, uninterrupted power systems and battery systems.

Troubleshot EMCS and variable frequency drive systems. Traced and diagnosed malfunctions with hand tools and test equipment such as multi-meters. Operated equipment such as high-pressure boilers and large commercial air conditioning systems.

June 2008 to Current Peach Professional Official Association Official

Trained student-athletes during the off-season.

Established and followed through with penalties for breaches of sportsmanship standards. Adhered strictly to rules and regulations of the activities department and the district. Reviewed game film and statistical reports for game operations. February 2002 to

January 2008

Sertec

Customer Service Representative Lead

Demonstrated mastery of customer service call script within specified time frames. Monitored the daily activities of up to 12 customer support teams. Provided a high level of product and leadership support to representatives and clients. Resolved customer questions, issues and complaints. August 1999 to

March 2002

Go Dan Industries

CSR

Addressed customer service inquiries in a timely and accurate fashion. Specialized Training

Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Trained staff on how to improve customer interactions. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

United States Army

1996-2004

Honorable Discharge

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