Stephen D Parker

**** * *** ***

Eugene, Oregon United States 97402

541-***-****

actdcm@r.postjobfree.com

WORK EXPERIENCE

Pacific Source Health Plans, Springfield, Oregon

Data Entry Specialist

01/2015 - 01/2016

Advanced 10-key data entry within multiple computer systems.

Generating employer and employee data fact sheets, gathering information to make our involvement in their business a more fruitful endeavor.

Daily, secure communication, between physicians and clients

Outbound calls made to clients and healthcare providers; gathering information needed to fulfill enrollment.

Booking appointments for client service representatives with clients via email and phone.

Managing insurance renewals for groups/companies around the Pacific Northwest region. Sykes Enterprises, Eugene, Oregon

Customer Support Representative

01/2014 - 11/2014

Customer Support Representative (CSR) for a top rated wireless provider.

Achieving a low AHT (average handle time) on each call which results in higher customer satisfaction.

Strong emphasis on multitasking in an office environment. Taking calls, answering messages, taking payments, advising of new services and offering additional services that benefit the customer. Clear Wireless, Springfield, Oregon

National Retail Account Executive

03/2013 - 11/2013

NRAE for Clear Wireless stationed in Best Buy.

Troubleshoot product/service questions from local and distant customers.

Training Best Buy and Best Buy Mobile employees on the services offered by Clear.

Being in constant contact with managers and supervisors based in Portland; running daily trackers, monthly metrics, monitoring sales MTD and communicating with Best Buy managers on these figures. Exiled in Eugene, Eugene, Oregon

Writer/Contributor

12/2013 - 04/2015

Exiled in Eugene is a music and arts magazine based in Eugene, Oregon.

Writing album reviews for weekly or quarterly issues of Exiled in Eugene.

Sitting down with musicians and artists, constructing informative interviews.

Specializing in reviews/features on heavier genres of music; black metal, death metal, thrash metal, noise and more.

Clerical work around the office including making copies, printing flyers and answering emails.

Volunteer position.

Best Buy, Springfield, Oregon

Computer Sales Expert

06/2012 - 03/2013

Assisting customers in finding the perfect computing solution for their needs.

Microsoft certified Windows 7/8 and Microsoft Office 2010/2013 expert.

Apple trained and certified sales specialist with the Macbook Pro and iPad line of products.

Stocking products and documenting what needs ordered and what exists in surplus. Royal Caribbean International, Springfield, Oregon Certified Vacation Planner

05/2011 - 06/2012

Taking inbound calls dealing with guests needing reservations.

Assisting the service team in taking payments on outstanding accounts and helping resolve customer issues.

Finding the perfect vacation for all guests and their families.

Online chat assistance to new and returning guests - helping to build new vacations.

Daily, weekly and monthly reports on sales statistics were due in a timely manner. Addressing concerns, routes that are considerably more popular than others. Comparing previous year's route success with current year. EDUCATION

Berklee College Of Music Boston, Massachusetts

Master Certificate in Music Production in Music Production, GPA: 3.54 2010 - 2011

Expert training in mixing/mastering all within Pro Tools (8.0.3 and up). Everything from side chaining a signal generator with the kick drum, to running different EQs on the vocal tracks.

Running basic scripts and events within Pipmak. Designing multiple footstep sound fx (gravel, wood, carpet, grass, etc.), as well as various FX.

Reworking the sound design/mixing for Oddworld Stranger's Path with using new chewing noises, grass and foliage fx, gun shots, arrow's flying through the air, etc.

Training in sound diffusion and sound damping for all types of rooms. Salem-Keizer Online High School Salem, Oregon

GPA: 3.5

2006 - 2008

Lane Community College Eugene, Oregon

Music Production, GPA: 3.5

2009 - 2010

Proficient in multiple DAWs including Digital Performer, Pro Tools and Logic Pro.

Specialized training in virtual instruments, specifically involving Reason, Pro Tools and the East West/Quantum Leap's orchestra software.

Experty knowledge in troubleshooting different computer systems including Windows XP, Vista, 7, 8 and Mac OSX

(10.6.8 and up).

Kalapuya High School Eugene, Oregon

High School Diploma, GPA: 3.3

2008 - 2009

SKILLS

90 wpm average with 95% accuracy.

13,000 kph (10-key) average with 97.7% accuracy.

Intermediate knowledge of Microsoft Office: Word, Excel, Outlook, and Powerpoint.

7+ years using different computer operating systems (Mac OSX, Windows 7 and 8, and Linux)

Microsoft Specialist in Windows Vista/7/8 and Windows 8 RT.

Masters Certificate in Music Production and technology from Berklee College of Music.

6+ years using Adobe Creative Suite programs on a personal level. (Specializing Photoshop, Illustrator, and Premiere Pro)

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