Sales Manager

ABHISHEK SHRIVASTAVA

S/O Shri Narendra Shrivastava

** * ****** ***** **, Nr Bengali Square

Indore (M.P) 465001

Email: *****************@*****.***

Tel,, +919*********,090********

Dear Sir/ Madam,

I am applying for the position. The position seems to fit well with my education, experience and career interests.

Review of my credentials will confirm that I possess 9 years of experience in Finance Aspects, Sales, Collections, Team Management, Retention, Customer Services and Retail Operations.

Across the years I gained expertise in Team Management and Operations

I understand that working for your organization requires a candidate who is dedicated; team oriented and is able to deal with people in various departments. I am confident that I possess these skills, which will help me to perform the job efficiently and effectively.

I would welcome an opportunity to speak with you to evaluate your needs & share my ideas. Thank you for your time and consideration.

Thanking you.

Sincerely,

ABHISHEK SHRIVASTAVA

Encl: as above

ABHISHEK SHRIVASTAVA

Tel: 980-***-**** â ~ Email: ****************@*****.***

Seeking assignments in Team Management and Operations Cadre with leading organizations

PROFESSIONAL PROFILE:

A Pre-emptive professional with 9 years experience in the areas of Team Management, collection Retention, sales and Retail operations by works with the experiences such as Banking, Telecommunication. Adept at adopting emerging trends, addressing industry requirements to achieve organizational objectives & profitability norms. Proficient in managing Employees, building relationships with Employer and Employees & achieving desired goals. Deftness in developing result oriented plans to augment business, building relationship. Proficient in grasping new technical concepts and utilizing them in an effective manner. Possess excellent communication, relationship management & team building skills with dexterity in mentoring and managing Personnel.

ORGANISATIONAL EXPERIENCE :

Organization Name: NETAMBIT

Designation: MANAGER (STATE HEAD )

Reporting to: VICE PRESIDENT

Span of Control: CHHATTISGARH

Duration: SEP 2014 to TILL DATE

KRA’s

Responsible for inbound and/or outbound lead generation for new product, sales to both new and existing customers as well as future sales.

Manage a successful sales support to team and ensure that the team consistently meets or exceeds daily sales performance metrics.

Continuously research and remain knowledgeable of industry trends and competition.

Complete sales forecasts and sales activity reports and presentations in a timely manner.

Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts, maintains accurate and complete client and prospect database.

Demonstrated leadership, communication and problem solving skills

Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills.

Develop and execute an Operational Plan that aligns with the Strategic Plan, sales strategy and target

Coach and mentor the team members, to ensure effective and efficient sales. Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.

Maintained good relationship with all channel partners to develop the business in given territory

Responsible to conduct product training personality development and skills development training for all

Team members as per the scheduled calendar to improve the team efficiency

Organization Name: HDFC Bank

Designation: Assistant Manager Retail

Reporting to: Branch Manager

Span of Control: Raipur

Duration: Feb 2013 to August 2014

KRA’s

Retail Banking Operations : Working as assistant manager in retail banking, Responsible for Sales Generation, Service Delivery, Facility management, safety and security. Provide end-to-end resolution on feedbacks/complaints received from customers. Ensure timely resolution and 100% follow-up and closure of cases. Also responsible for. daily banking operation like cheque clearing RTGS,NEFT,Fund transfer, ATM and drop box management and other non cash transaction and generate other morning reports

Lobby Management: also responsible for lobby management for smooth banking operation and try to generate revenue and leads from the walk-in customer

Managing Human Resources: handling outsource executives team in terms of to achieve various banking products target and for the same briefing them to each aspects related to product and process.

Team Development; to take responsibility for one’s own personal learning and development. Tracking and monitoring Team’s performance. To drive the team in right direction to achieve projected goals month on month basis .

Source of Business development: Corporate deals through calling meeting under group, salso takes help from relationship manager to develop other source of business

Responsible For Audit Management: Responsible for various Audit held by organization like internal audit,external audit process audit as per the given scheduled

Also responsible to manage the stock of all types of debit cards kit and responsible to manage

Vault and key including locker management

Organization Name: Dishnet Wireless Ltd {AIRCEL}

Designation: Customer Service delivery(branch Manager)

Reporting to: Zonal CSD Head and Retail Head MP_CG

Span of Control: Indore & Indore up countries

Duration: May 2010 to Jan 2013

KRA’s:

Retail operations: Working as a store manager(branch manager) Responsible for Sales Generation, Service Delivery, Facility management, safety and securely. Provide end-to-end resolution on feedbacks/complaints received from customers. Ensure timely resolution and 100% follow-up and closure of cases. Also responsible for collection and retention target. Responsible for the Walk-in sales, revenue generation to meet store operation cost towards ROI, & Need to maintain store opening and closing check list. others store norms. and driven the retail team towards achieve the various sales Targets-Prepaid,Postpaid,RCV revenue,Data,VAS dongles,IPhone,vanity Revenue,on month on month basis to make store profitable.

Product management: Handling walk-in customer and offer best customize offer and responsible for after sales services. Also responsible for daily MIS and Cash and stock management.

Managing Human Resources: Recruiting, Hiring, training to CCE as per the requirement and workplace scheduling and briefing them to each aspects related to product and process.

Team Development; to take responsibility for one’s own personal learning and development. Tracking and monitoring Team’s performance. To drive the team in right direction to achieve projected goals month on month basis .

Source of Business development: Corporate deals through calling meeting under group, Shop in shop outlet management, Promotional activities through channel partners, Canopies arrangement.

Responsible For Audit Management: Responsible for various Audit held by organization and adhered all process and compliances as per the guidelines likewise- IPSOS Audit, Stock Audit, IPhone and other Device Audit and store Ambience Audit .

Responsible for CEF compliances :Responsible for Customer engagement form compliances management for all company owned touch points including up country shop in shop to control gross and net barring for the same prepare CNR report on daily basis .

Responsible for Collection Retention Target: Responsible for collection and retention target for COCO and shop in shop acquired customer and maintained postpaid customer life cycle program .

Team Handling: Responsible for team handling more than 10 members to achieve desired sales and revenue target.,month on month basis.

HNI Customer Management: Playing role of key account manager for HNI (High net income) customers and assit them for all query and problem and maintained strong relationship with them and also try to sale Higher rental data and voice plan along with high end handset - I PHONE, BLACKBERRY along with data to them and theire group, and generate good revenue from them.

Organization Name: HSBC BANK

Designation: Senior Debt Management Officer Personal Loan Customer services & Collection

Reporting to: City Manager

Span of Control: Mumbai

Duration: OCT 2008 to March 2010

KRA’s:

Resolve customer’s queries & maintained customer relationship & retain customer in network,and dealing with corporate clients.

Minimize potential credit losses & customer interaction with customers on mail or phone to assist them all services required.

Control delinquency of x day’s portfolio & monitoring internal processes as laid down by the team and giving feedback to the central team for improvement

Responsible for lead coordination generated by the telecallers between customers, callers & field Executive and Try be convert in hundred percent manner

Handle team of executives & Responsible for all operation

Reconciliation & responsible for billing or statement related issues

Handle x day’s portfolio of Mumbai like high risk and corporate cases

Gives channel support to marketing and sales department

Handle walk-in customers and promote others bank product like CASA,Home loan,Credit Card Investment banking

Ensure delivery of components and consistent customer services to meet the customer satisfaction Handle MIS and Number file

Handle feedback from agency

Handle Banking Operation like cash deposition,Cheque forward to CMS,Discrepancy Resolution,

Organization Name: HDFC Bank

Designation: Senior Officer- (Credit Cards, Debt Management Collection)

Reporting To: City Manager

Span of Control: Indore

Duration: May 2006 to Oct 2008

KRA’s:

Responsible for 0 Bucket collection and customer relationship through Phone mail or field executive

To undertake audit of various task assigned as per the audit calendar within the target time.

Responsible for customer satisfaction and there product queries area and try to retain for re use the product

Handle lead or pick up coordination for good conversion between customers and field executive

Responsible to handle walk in customer and promotion of other product

Gives channel support to customer services and sales department

Takes Approval for settlement

Portfolio Quality Management on the basis of delinquency

Client Calls, Query & Complaint Resolution

Regularly maintain portfolio with continuous customer feedback

Assist Area Collection Agency Manager in day to day Operations

Trail uploading and system updating on daily basis

Educate Customer for Service

Handle direct customer queries regarding the product

Handle general administrative work & MIS

Responsible for recruitment & training of field staff

Handle high risk and high balance customer

Organization Name: IDEA Cellular

Designation: - Customer Service Executive (collection,Retention )

Reporting to: Customer Services Delivery Manager

Span of Control: Indore

Duration: November 2004 to May 2006

KRA’s:

Responsible for customer services and related escalation

Handling billing issue for high usage customer, call and explain to customer

Responsible for first bill defaulter payments and related customer queries

Handling Collection & retention follow up from team as a lead coordinator

Responsible for cross sealing of other revenue product

Follow up with the service assurance,, service delivery

To make the report and forward to concern department

Handling Online Retention Calls from M.P & C.G and Responsible for online Resolution of Query

EDUCATION :

Qualifying

Examination Passed

Board/University

Main Subject

YEAR

Division/

Rank

B.COM

Vikram University, Ujjain, (M.P)

Finance & Taxation

2002

IST

Higher Secondary

M.P Board

Commerce

1999

IST

High School Certificate

M.P. Board

Hindi, English, Mathematics, Science, Sanskrit and

Social Science

1997

2 ST

Achievements:

Winner of Retail championship which is first time held in AIRCEL with Acheivement of 137%

Best performer in HDFC BANK Credit Card Collection In Year 2007-2008

ElEVATOR PITCH:

Interpersonal Relationship, Capable of handling responsibilities individually and Willingness to Learn

TRAINING UNDERGONE :

Organization Name: IDEA GSM

Key Learning: Software Training-BSCS,I Care, Retention Tools & Customer Relation Training

Organization Name: HDFC BANK

Key Learning: Software Training Vision plus, host, finware, Collection & Agency Management Trai

Organization Name: HSBC BANK

Key Learning: Software Training: Hub, cakes, whirl, collection & Customer Relationship Management

Training

Organization Name: AIRCEL

Key Learning: Software Training: collection, retention, sales, And Customer relation management.

COMPUTER PROFICIENCY:

Operating Skills: All latest Operating system (DOS, MS OFFICE, Vision +, Lotus Notes, Host, Finware, Fin One) and INTERNET. Hub & cakes & Whirl I Care

Diploma in Computer Application

PERSONAL VITAE :

Name: Abhishek Shrivastava

Father’s Name: Shri Narendra Shrivastava

Marital Status: Married

Nationality: Indian

Date of Birth: 28 June 1982

Language Know: English: Can Speak, Read & Write

Hindi: Can Speak, Read & Write

Declaration: I hereby declare that all particulars furnished in this application are true, complete and correct to the best of my Knowledge and belief.

ABHISHEK SHRIVASTAVA

DATE:

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