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Customer Service Human Resources

Location:
Ashburn, VA
Posted:
February 01, 2016

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Resume:

Sheritz Sogbesan, MIR, CHRP

*** ******** ** *., ***********, ON 416-***-**** actcuc@r.postjobfree.com

SKILLS

Strong labour/employment law knowledge; ability to interpret legislation, collective agreements, and policies

Bilingual proficiency in English and French

Excellent interpersonal and relationship-building skills, with a strong customer service orientation

Strong research, communication, and presentation skills

Ability to multi-task, prioritize competing demands and assignments

Aptitude to quickly learn new systems and processes

Strong analytical, problem-solving, and organizational skills

Keen attention to detail

Excellent listening and advisory skills

Ability to work both independently and collaboratively within a fast-paced environment

Intermediate MS Office skills: Word, Excel, PowerPoint, Outlook, and Visio

EXPERIENCE

Match Marketing Group Inc. Mississauga, ON

Bilingual Human Resources Business Partner February 2015 – Present

Advise managers and division leaders on employee relations and performance management matters.

Liaise with external counsel to ensure that the company is exposed to minimal risk.

Coordinate leaves of absence and gradual return to work schedules in partnership with a third party adjudicator.

Prepare & present termination and severance proposals to senior executives; prepare severance packages and plan/conduct termination meetings with Managers.

Maintain Organizational charts & partner with Finance and Department Heads to manage salary/new hire budgets.

Partner with Corporate Recruiter and External Recruitment agencies as required. Schedule & conduct interviews, providing feedback to Hiring Managers and Executive leadership.

Facilitate Acquisitions and Restructures.

Responsible for the training and development of one direct report (Human Resources Administrator).

Review and approve monthly Benefits invoices.

Organize and facilitate company-wide Talent Review Sessions leading into annual merit increase & bonus planning.

Administration of internal HR systems and Lynda.com training.

Planned and coordinated highly successful 2015 Take Your Kids/Parents to Work programs in partnership with HR team members.

Accomplishment:

Outstanding Achievement Award (HR & Recruitment division) May 2015

This award is designed to recognize a team member for performance excellence that has been consistently demonstrated through outstanding achievement, thought leadership, accountability and results.

Bilingual Human Resources Coordinator January 2014 – February 2015

First point of contact for employees and managers with HR questions/concerns regarding contracts, policies, procedures, and other matters. Administrator/support for company intranet.

Managed onboarding and off-boarding processes.

Worked closely with Payroll to process pay, Group Benefits & RRSP enrolments, employee changes, and terminations.

Supported the Annual Bonus & Merit Process, including the preparation of spreadsheets and letters for all Corporate divisions (approximately 180 employees).

Created Excel databases to increase data/information retrieval efficiency and facilitate report generation.

Researched and compiled job descriptions for Creative/Client Service divisions.

Tracked employee vacation and sick day usage, producing reports via Microsoft Dynamics GP.

Managed the monthly and year-to-date reporting of new hires, turnover, tenure and other relevant metrics.

Prepared offer, transfer, reference, promotion, employment, and other letters.

Conducted benefit billing, intranet, employee file, and other audits.

Occasionally screened candidates and conducted interviews.

Organized a successful Take Your Kids to Work program within a two-week time frame.

Tyco SimplexGrinnell Mississauga, ON

Human Resources Intern May 2012 - August 2012

Completed research on the Federal Contractors Program (FCP) and presented management with a report on employment equity obligations and recommendations for next steps.

Created a shortlist of consultants, requested and reviewed proposals, organized interviews, and provided recommendations supporting the consultant group that was ultimately selected to oversee the FCP compliance process.

Drafted a comprehensive drug & alcohol policy based on Canadian legislation and the needs of the Canadian SimplexGrinnell operations.

Processed benefit enrolments, status changes, and terminations in the HRIS (PeopleSoft).

Uline Canada Brampton, ON

Bilingual Customer Service Representative May 2010 – July 2011

Completed a translation project to enable an advertising campaign in French regions.

Established strong relationships with French and English customers throughout Canada.

Primary contact for internal and external clients requiring language assistance.

Provided coaching to newly trained reps, and identified ongoing coaching opportunities.

Processed phone, fax, and Internet orders in a fast-paced call centre environment with a 99.9% error-free rate within AS/400 and Java Order Entry systems.

Ford Motor Company of Canada Brampton, ON

Parts Demand Analyst/Quality Support Coordinator (Supply Chain Department); July 2006 – April 2010

Picker/Loading dock worker

Restructured the internal Inspection Rejection process to minimize scrapping expenses and shorten average time of completion by two weeks. Created a procedure guideline and trained staff within the department.

Proactively managed inventory through sales forecasting and order releasing or cancellation in AS/400.

Negotiated delivery time frames and shipping deadlines with suppliers to ensure bottom line dealer order fulfillment.

Picked parts according to assigned orders; packed and prepared cages for shipment.

CERTIFICATION

Certified Human Resources Professional (CHRP)

EDUCATION

Sheridan Institute of Technology and Advanced Learning Distance Learning/Online

Personnel Research Techniques & HRIS Course (A+ final grade) September 2015 – December 2015

Queen’s University Kingston, ON

Master of Industrial Relations (3.75 GPA) Completed November 2013

Sheridan Institute of Technology and Advanced Learning Brampton, ON

Post Graduate Human Resources Management Certificate (4.0 GPA) Completed August 2012

University of Toronto at Scarborough Scarborough, ON

Honours Bachelor of Science, Psychology Completed June 2010



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