Customer Service Sales

SERENA E. DARGAN

**** ****** ****

East Stroudsburg, PA 18301

Home:(570-***-**** Cell: 256-***-**** Email: *********@*****.***

SR. ADMINISTRATIVE SUPPORT ASSISTANT

An energetic, detail-oriented Administrative support professional, over 18 years of experience seeking a position that welcomes the ability to administer multifaceted clerical tasks as the assistant to the registrar, admissions, and or project offices. Reputation for effective team management, quality office administration and strong organizational techniques. Detail-oriented with excellent written/oral communication skills to establish strong relationships and succeed within fast-paced environments. Solid multi-tasking and time management skills. Highly organized and possess outstanding analytical capabilities with superior prioritization scheduling of work assignments. Highly experienced in Microsoft Office Suite.

AREAS OF EXPERTISE

Organizational Leadership

Supervisory Administrative Functions

Customer Service / Daily Operations Management

Time / Records Management

Client Relationship

Planning / Scheduling / Coordinating

Policy & Procedure Compliance

Work Flow Administration

Document Preparation / Review

Accounts Receivable / Payable

Billing / Insurance Claims

Patient / Customer Care

Interdepartmental Coordination

Conflict Resolution

Multi-line Switchboard / Telephone System

Warehouse / Inventory / Pricing Support

EDUCATION

Degree Seeking Student, Associates in Business Administration

Trident Technical College, North Charleston, SC

(20/60 HRS Completed)

Degree Seeking Student, Associates in Computer Technology/Business Administration

Florence-Darlington Technical College, Florence, SC

(40/60 HRS Completed)

Certificate, Alabama Industrial Development Training Program, Production Pre-Employment

Toyota Motor Manufacturing, Inc.

Alabama Community College System, Madison, AL

Certificate, Defensive Driving Course

Postal Employee Development Center, Madison, AL

Certificate, Business Administration/Data Entry

Philadelphia Training Center, Philadelphia, PA

PROFESSIONAL EXPERIENCE

CRESTWOOD MEDICAL CENTER, Huntsville, Alabama

Outpatient Registrar / File-Utility Clerk 12/2012 – 08/2015

Manages patient registration, verification of insurance and collections of patient liability and performs compliance check for all Medicare patients.

Handles sensitive business communications, data, and other information in a discreet and confidential manner.

Performs patient pre-admission, admission, transfer, and discharge activities.

Conducts training and mentors new hires for the outpatient department.

Creates, files daily reports, and prepares charts for next day visits and troubleshoot problems on a case-to-case basis.

Assists supervisors in creating monthly schedules and conducts weekly audits on staff patient accounts.

Ensures compliance with hospital procedures and policies and adheres to government regulations.

Reviews, logs, scans, file documents and inputs information into departments’ databases and other electronic systems.

Sustains various project files/charts, reproduces and retrieves information from computer/hard copy ensuring that documents are available for ready use.

Maintains master files of various information sources, including treatment, consent forms, insurance cards, approvals for treatment and other documents; and generates computerized reports for management.

Assembles and organizes data from different sources for internal reports and special studies.

Determines application, format and layout for optimum results; uses one or more standard application to enter, store, process and retrieve electronic data.

Establishes, organizes and maintains filing systems, logs, statistical data and other records.

Contributes to a team effort and accomplishes related results as required.

Ensures critical deadlines are met and perform other administrative duties as required.

VARIETY WHOLESALES, INC., Huntsville, Alabama

Assistant Manager 06/2012 – 12/2012

Assisted the store manager with retail store operations; opening, closing, cash management, inventory control, profit & loss analysis, records management, customer complaints, workplace safety, filing, and direct marketing/mailing efforts.

Consistently exceeded sales goals by creatively influencing their decision to make purchases; explained product features and offered best choices for product selection.

Provided accurate and timely customer service; addressed and resolved any customer problems; and primary contact for problem escalation issues.

Supervised, trained and coached store employees, providing motivation to increase sales and store profit.

Coordinated the merchandising of inventory and assisted in product placement decisions to ensure promotion of products resulted in increased sales.

Received payment from customers; operated cash register and debit/credit terminal system; account reconciliation at closing each night.

J.C. PENNEY CORPORATION

Customer Service Associate, Huntsville, Alabama 06/2008 – 06/2012

Pricing Team Associate, Charleston, South Carolina 09/2007 – 06/2008

Executed merchandising and operational functions ensuring markdowns were process according to company policies, merchandise was properly priced, and ran markdown reports.

Drove sales results through greeting and assisting customers on the sales floor and maintaining solid product knowledge; aided customers in locating merchandise and communicated customer request to management.

Assisted in conducting audits of assigned areas, mark out of stocks and located merchandise that was not priced or damaged.

Maintained an awareness of all promotions and advertisements and participated in year-end inventory and cycle counts.

Read, comprehended and generated all markdown reports for the store.

Assisted in floor moves, merchandising, display maintenance, housekeeping, processing and replenishing merchandise and monitoring floor stock.

UNIVERSITY MEDICAL ASSOCIATES, Charleston, South Carolina

Patient Service Representative 12/2005 – 04/2007

Greeted, instructed, directed and scheduled patients and visitors in a prompt, courteous and helpful manner.

Checked in patients, verified and updated necessary information, processed insurance claims, collected co-pay and payment on account at the time of service.

Served as a liaison between patient and medical support staff and facilitated contact between patient and Business Office to develop payment plan when needed.

Screened calls, took messages, answered questions regarding patient appointments and provided information to client and medical support staff.

Maintained appointment scheduling and followed office scheduling policies.

Utilized Microsoft Office Products at a professional level to complete assigned tasks, to include but not limited to email correspondence, document writing, preparation and editing, presentations, and spreadsheets.

KEY SKILLS / CREDENTIALS

Proficient in Microsoft Word, Excel, PowerPoint, Project, Outlook, Access, Project

Knowledgeable of Accounting & Medical Coding Classification Systems such as QuickBooks and Medical Billing & Coding

Exceptional proficiency in finance and accounting relational databases, data entry, and automation systems

Typing Speed 45-50 WPM

Excellent interpersonal skills and the ability to work both independently and collaborate on multiple projects

Superior judgment, initiative, and professionalism, as well as the ability to manage responsibilities with tact, patience, and confidentiality

Proven ability to handle confidential information with discretion, be adaptable to various

competing demands, and demonstrate the highest level of customer/client service and response

Demonstrate ability to achieve high performance goals and meet deadlines in a fast paced

environment

PROFESSIONAL REFERENCES PROVIDED UPON REQUEST

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