ARUN KUMAR.S

(M):91-909******* (Email) :actcl4@r.postjobfree.com

Valasarawakkam Chennai-600089BRIEF PROFILE

A highly self-motivated professional seeking for an opportunity to synergize the talents and skills. A strong Leader and team player, adapt at supporting team members to achieve personal and professional goals, able to Prioritize, delegate Tasks and make sound decisions quickly with confident and clear Communication.

CAREER OBJECTIVE

Eager to contribute highly applicable business process management skills and ability to personalize service delivery to analyzing business needs and translating them into executable strategies for your firm.

PROFESSIONAL QUALIFICATIONS

EDUCATIONAL:

Bachelor of Arts in Economics in Pachaiyappas College Chennai

Affiliated to Madras University, 2001

Experience:

•Worked as a Tour Executive in Sigma Travel &Cargo Pvt Ltd from Oct 26 2014 to Sep 2015

•Worked as Customer Service Executive in Atech network Systems in Chennai from January 2014 to July 2014

•Worked as a Senior Officer in Wipro Bpo in Chennai from December-2011 to September 2012

•Worked as a Associate in Tata Consultancy Services Eserve Ltd from April-2009 to March- 2011

•Worked as Senior Technical Support Officer in Hcl Technologies Bpo division from October -2005 to April -2009

•Worked as Customer Service Representative in Millennium Intech Private Limited from November -2004 to August-2005

•Worked as Operations Executive in Hertz Rent A Car from July 2003 to September-2004

•Worked as Operations Executive in Avis Rent A car in Hotel Trident from February -2002 to June-2003

Job Responsibilities:

Sigma Travel & Cargo Pvt Ltd

Worked as a Tour Executive from Oct 2014 till Sep 2015

Handling Mice Groups for Inbound and Out Bound Travel

Act as a Single point of contact for the Groups Coordination

Ground Handling Larger groups for Incentive tours for corporate

Managing high profile clients for employees movement in Meetings, Seminars Etc.

Atech Network Systems

Worked for U.K ATN Travel company in London as a Customer Service Executive

Answering Inbound Calls for the customers taxi booking

Monitoring the taxi booking and make sure the job is executed correctly

To be a open point of contact for the passengers travelling to London and assisting in their travelling needs in London

Monitoring the flight arrivals and dispatching the drivers on time for the airport pick ups

Allocating the drivers for the next day jobs during the night

Wipro Bpo

Worked for Sears Holdings Corporation a major chain of Malls and supermarkets for both the Kmart stores and Sears stores for pay roll processing

Worked for the pay roll processing for the Sears Holdings Corporation for the off cycle and final pay checks in the people soft

Assisted the employees over the phone for the Hr support helpline number

Assisted employees in clearing the doubts regarding their queries regarding the vacation accrual and other policy related enquiries about the company

Assisted Employees by giving them the proper information regarding their queries regarding their pay check and the earnings

Assisted employees of that company to make changes in their personal and official information and updating the bank account numbers for the pay check to be deposited

Assisted the employees of the company to get their W2 forms

Assisted employees to register their grievances against their managers by taking up the complaints and directing them to the right department to register their complaints

Assisted the Human Resources Manager of the stores to make any changes in the employees information

Assisted the Hr’s of the store to make any last minute changes in the payroll commitment done after the cutoff time for processing

Tata Consultancy Services – Associate

Worked as an Associate for a Semi Voice process for Citibank back office process

Involved in identifying validating, segregating and processing the customers documents in the loss mitigation process

Uploading the received documents to the underwriters que for review

Worked in the indexing process to ensure all the received documents are properly read according to the request of the customer and uploaded to the appropriate underwriters que

Worked with the team to meet the given service level agreements and to meet the defined targets as per the prescribed Turnaround time

Consistently met the Quality targets defined by the client

Completed Yellow belt training

Involved in other special projects which has to be completed in short span of time meeting the clients criteria

Hcl Technologies B.P.O – Senior Technical Support Officer

Worked as a Senior Technical support officer. Assisting customers with first level technical support U.S Telecom Major AT&T.

Dealt with troubleshooting failed internet connections, windows system configurations.

Troubleshooting Ethernet connections and wireless connections.

Trouble shooting connectivity issues and raising tickets to the line maintenance department by running real time line testing tools.

Configuration of client emails like Outlook express and Microsoft outlook and Windows mail.

Trouble shooting connectivity issues for the Operating systems like Windows98, 2000, XP and Vista.

Assisted the customers for the first time internet connection set up by undergoing registration process.

Basic knowledge about the routing concepts.

Millennium Intech private limited-Call Centre Executive

Worked for lead generation campaign for leading banks and mortgage lenders in U.S for refinancing mortgage loans by fixing appointment with the bank officers.

To make quality sales as per the client requirements and maintaining sales targets set by the management.

Hertz rent a car- Travel Desk Executive

Managing the Car movements on day to day basis, monitoring network reservations, making itenary for short trips and allotting vehicles as per requirements.

Assisted customers with information such as latest Flight schedule, Local sightseeing, Places in and around Chennai for business and leisure.

Helped customers for self drive requirements and personally managed the Self drive branch for 6 months.

Coordinated between Sales and Operations department for smooth operations leading to achieve targets.

Responsible for achieving sales target of the self drive car rental business and smooth operations of the branch on day to day basis.

Reported to Branch head directly and assisted in sales and took active part in revenue generation.

Also assisted in major corporate houses for luxury car rental requirements in Chennai

Avis rent a Car- Travel Desk Executive

To take care of day to day operations and dealt with in-house guests and corporate car rental requirements.

Assisting in-house guests for Flight and Rail reservations, self drive car rentals.

Took active part in decision making process in rate negotiations with the vendors and walk in customers in absence of managers.

Coordinated with Hotel Management for airport transfers for hotel guests.

Assisted hotel guests in reconfirmation and rescheduling of domestic and international flight tickets.

I hereby declare that all the details provided are correct to the best of my knowledge and belief.

Date Signature

(S.Arun Kumar)

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