Customer Service Sales

KENNETH P. PELLETIER

**** **** **** **** 407-***-****

Apopka, FL 32712 actcj1@r.postjobfree.com

OBJECTIVE

To obtain a position with an organization that will utilize my experience and success.

SUMMARY OF QUALIFICATIONS

Customer-focused professional with a strong work ethic and superb attention to details.

Proven record in providing outstanding customer service and increasing sales.

Excellent skills in communicating, organizing, planning and problem-solving.

Flexible/adaptable; effective as a team player, leader or independent worker.

AREAS OF EXPERTISE

Customer Service and Satisfaction

Sales

Department Management

Hiring, Training and Supervising Staff

Merchandising

Ordering

Quality Control

Project Management (start to completion)

Building Special Displays for Products

Plumbing/Electrical/Lumber Knowledge

Business Development and Growth

Vendor Relationships

EXPERIENCE

Rio Pinar Health Care - Orlando Florida 2014

Maintenance Technician – (2014-2015)

All forms of maintenance including plumbing, electrical and facility maintenance.

Maintenance Director in Training – (2/2015 to 5/2015)

Assistance Maintenance Director – (5/2015 to present).

LOWES – Altamonte Springs, FL 2005 – 9/14

Department Manager – Product Service Associates (2010-2014)

Selected to manage this new in-house program which entailed building all product displays in the store.

Oversaw up to 6 other PSA’s in this location.

Worked closely with vendors to ensure accurate and timely merchandising of products for sales, promotions and seasonal events.

Department Manager – Electrical Department (2008-2010)

Responsible for providing excellent customer service and proper stocking of products.

Trained, scheduled and supervised up to 8 personnel.

Department Manager – Lumber & Building Materials (2005-2008)

Responsible for customer service, stocking and training, scheduling and supervising up to 8 personnel.

Associate – Building Materials (6 months)

VARIOUS POSITIONS in NH included: Prior to 2005

[Note: positions held while simultaneously serving as Firefighter/EMT (see Derry Fire Dept. on next page)]

Owner/Operator (Mr. Stripes Pavement Marketing; Derry, NH)

Start up and growth of company that provided striping services for roadwork and parking lots.

Clients included municipalities, retail chain stores, large companies and an independent airport.

Handled sales (presentations/pricing/closings) and bid process.

Oversaw projects from start to completion to ensure customer satisfaction.

Hired, scheduled and supervised up to 3 employees.

(other positions continued on next page)

Kenneth P. Pelletier Page Two

EXPERIENCE

VARIOUS POSITIONS held while simultaneously working as Derry, NH Firefighter/EMT (continued)

Sheet Metal Fabricator (Bonner Sheet Metal; Derry, NH)

Fabrication of ductwork.

Journeyman (Delorey Plumbing & Heating; Derry, NH)

Assisted with residential and commercial plumbing and heating projects.

Quality Control Inspector (Improved Machinery; Nashua, NH)

Responsibilities for this machine shop entailed inspecting quality of manifold molds.

Associate (True Value and Aubuchon Hardware; Derry, NH)

Responsible for sales and customer service.

DERRY FIRE DEPARTMENT – Derry, NH 1976 – 1999

Firefighter / EMT

Served as Engineer and sometimes Dispatcher.

Received various awards for service.

CERTIFICATION / LICENSE

Power Equipment Certification (i.e. forklifts, etc.)

Firefighter/EMT License

EDUCATION

Pinkerton Academy (graduate) – Derry, NH

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