Cynthia Jones

Workflow Team Manager

White House, TN

actcfm@r.postjobfree.com - 615-***-****

Seeking a challenging and rewarding management level position where prior experience, personal ability, and a commitment to professionalism would be of value, but would enjoy discussing other available positions for which I am qualified.

Core Skills and Abilities

Experience in accounting and the international trade industry, with broad expertise and skill in managing staff, improving efficiency to increase profit. Successfully implementing, analysis and management of new procedures and staff training. Communicates effectively to build and maintain relationships both internally and externally. Manage workplace change with a focus on staff training and development Authorized to work in the US for any employer

WORK EXPERIENCE

Workflow Team Manager

Mitsui & Co. (USA), Inc - Nashville, TN - 2012 to 2015

-Appointed as Manager for newly developed section

• Accountable for day to day operations of newly developed team responsible for timely title transfer of goods

(purchase/sales and inventory) for import, export and domestic shipments

• Ensured documents met requirements based on Standard Operating Procedures (SOP)

• Ensured payments to vendors were made correctly and timely, meeting any foreign time differences

• Report on and monitor team activities, participating in quarterly audits

• Managed the hiring, training and development of staff, ensuring correct allocation of resources

• Established goals and objectives for each team coordinator

• Monitor performance and conduct annual appraisal for each Coordinator

• Completed induction and orientation for newly employed coordinator

• Ensure client-specific induction and orientation is planned, communicated and completed identifying special requirements

• Agreed Key Performance Indicators (KPIs) with client and routinely reviewed results with team coordinators

• Maintain operational KPIs with relation to quality procedures and adjusted processes as required, minimizing cost

• Ensured compliance and regulatory standards were met

• Worked with Director to develop and maintain Service Level Agreements (SLA) and aligned the services with the customers' requirements

• Established routine teleconference and meeting schedule with client contact(s) to effectively manage client relationship

• Obtain regular client feedback to ensure customer service met performance expectations and team objectives were aligned with clients goals

• Coached, mentored and lead by example to develop high performing teams who consistently exceeded customer expectations, promoting teamwork, customer service, self-development and accountability in a fast paced environment.

• Submitted performance metrics to senior management analyzing and providing measurement to correct low performers

• Ensure timely identification, resolution and escalation of issues

• Implemented, monitor and ensure appropriate completion of a Corrective Action Plan, if required Logistics Team Manager

Mitsui & Co. (USA), Inc - Nashville, TN - 2005 to 2012

-Earned promotion from Logistics Coordinator

• Managed the daily operations of the Logistics Team tasked with arranging logistics movements for import, export business for a variety of industries such as automotive, plastics, chemical, and more.

• Ensured documents met requirements for US Customs clearance

• Ensured sales, purchase and expenses related with an import or export shipment were entered in company's global ERP system in a timely manner, meeting any foreign time differences

• Report on and monitor team activities, participating in quarterly audits

• Managed the hiring, training and development of staff, ensuring correct allocation of resources

• Established goals and objectives for each team coordinator

• Monitor performance and conduct annual appraisal for each Coordinator

• Coached, mentored and lead by example to develop high performing teams who consistently exceeded customer expectations, promoting teamwork, customer service, self-development and accountability in a fast paced environment.

• Maintain operational KPIs with relation to quality procedures and adjusted processes as required, minimizing cost

• Identified redundant task and task which were time wasters and removing and/or streamlining those task, improving team productivity by 40%

Logistics Coordinator

Mitsui & Co. (USA), Inc - Nashville, TN - 2002 to 2005

• Arranged imports and exports for different chemical products which included plastics and animal feeds. Monitored shipment to ensure customer's requirements were met and ensured compliance with appropriate Government office i.e. CBP, FDA, etc.

• Analyzed service providers and determined best candidate for goods movement

• Ensured compliance and regulatory standards were met Sr Account Specialist

UPS Supply Chain Solutions - Nashville, TN - 1998 to 2002

• Completed customs clearance process for customer imports

• Knowledge of and application of Harmonized Tariff

• Familiar with Other Government Agency requirements necessary for cargo release (ATF, Food And Drug, Fish and Wildlife)

• Arrange movement / delivery of cargo, negotiating rates

• Processed freight payments and any other payments necessary for cargo movement Import Specialist

Panalpina - Nashville, TN - 1994 to 1998

• Monitored Import shipments to arrival ports and arranged customs clearance with broker;

• Arrange movement / delivery of cargo

• Negotiate with clients and/or handle issues with customs officials regarding release of cargo Export Account Supervisor

• Ensured completion of paperwork and monetary transactions associated with international distribution were made timely

• Received freight payments for air cargo booked; Avg 21 export flights per week to Germany

• Month end reconciliations

Tax Accountant

State of Tennessee - 1981 to 1994

Tennessee Department of Revenue

• Registered business owners coin-operated amusement machines that are available for use by the general public

• Monitored annual license tax and a per machine tax

• Processed taxes collecte

Tennessee Department of Education

Audit Specialist Assistant

Assisted in school system performance audits in accordance with generally accepted government auditing standards.

Reviewing appropriate evidence to provide a reasonable basis for findings and conclusions based on our audit objectives.

Vocational Education Administrative Assistant

Assisted in the areas of business and technical education that prepared student for a specific trade.

Training students and teachers using procedural knowledge on areas assigned by Dept. of Education

Conference planning for Business Professionals of America, Future Business Leaders of America and Technology Student Association that consist of various informational sessions/competitions: Interview Skills, Public Speaking, Technical drawing, etc.

Tennessee Public Service Commission

Data Entry Clerk

The Commission regulated private utilities, trucking firms, and railroads within the state of Tennessee

Responsible for updating trucking firm data and monitoring tickets received on Tennessee highways EDUCATION

Computerized Accounting in Accounting

Branell College

accounting

Tennessee State University

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