Customer Service Technical Support
Resume:
Carlo Astilllero Cardenas
Personal Details
Email: **********@*****.***
Phone: +63-932*******
Birthdate: May 16, 1985
Status: Single
Address: Blk 14 Lot 13 Deca Homes Baywalk Phase 2, Dumlog, Talisay City 6045
Career Goal
Obtain a position where I can maximize my skills, make significant contributions as well effectively apply my experience.
Professional Excellence Summary
Deliver excellent customer service to valued clients Support clients in Car Loans
Data Entry
Appointment Setting
Manage Contact Lists and Customer Spreadsheets
Maintain a Calendar and setup meetings
Handle client inquiries by phone or e-mail
Technical Support
Financial Advisor
Manage Claims
Professional Background
We Emulate You
Keller Williams Realty
Training Director/Officer Sept 2015 - present
Contact: Richard Kallabat, CEO Keller Williams Miami In charge of managing trainees
Conduct training to new hires
Do coaching and follow up on trainees endorsed to production Manages trainees progress and do real time coaching when needed Validate appointments being set
We Emulate You
Keller Williams Realty
Part Time Real Estate Appointment Setter - Feb 2015 – Sept 2015 Contact: Richard Kallabat, CEO Keller Williams Miami Position: Executive Sales Assistant
Call out leads to set appointments for CEO
Plot Appointments through Google Calendar
Call out leads for invites
Maintain client and lead records
QBE Insurance Australia
Skyrise Alpha, Ayala Business Park, Cebut City Philippines June 30, 2014 – Present
Contact: Human Resource at + 63 2 411 1300
Position: Claims Officer
Servicing insured for claim status
Do outbound calls to insured to give updates on claim progression Determine liability for both insured and third party incident Process payments over the phone for excess payments Coordinate with internal departments, motor vehicle assessors, repairers and other insurance companies for claim statuses and repair updates Solution Plus
11th floor Keppel Building Ayala Business Park Cebu City April 2014 - June 2014
Contact: Human Resource at +63-906*******
Position: Sales Consultant
Find possible leads to offer accounting software
Call out leads for possible appointments for software demo Data entry
JP Morgan Chase Bank Na
IT Park, Cebu City, Philippines
November 24, 2011 – March 2014
Contact: Human Resource at +63-32-401-****
Job Achievement
Top 2 overall scorecard ranking for the 3rd quarter of 2012 Perfect attendance for the 1st quarter of 2012
Perfect attendance for the past 3 months (April, May and June 2012) Position: Customer Care for Card Member Services
Servicing Chase Partner valued clients activate their Sears Canada Retail Card and Mastercard
Update card member’s information, assess credit for increase, assist online registration, etc.
Position: Customer Service Advisor for Chase Auto Finance Provide assistance in obtaining Vehicle Title or Lien Release documents, register vehicle when changing state
Provide payoff inquiries from dealerships, insurance companies and other financial institutions
Assist customers for general inquiries about car loan account Process monthly payments for customers
Qualfon Philippines
Skyrise 3 IT Park, Cebu City, Philippines
October 2006 - November 2011
Position: Customer Service Representative / Technical Support Answer customer queries about their mobile phones
Do troubleshooting for issues on phone
Answer inbound calls from customers
Provide general and specific account information to customers Do troubleshooting for customer on their handset units Assist in connecting customers to the correct department when needed
Position: KANA agent/email representative (Level 2 Technical Support Representative)
Mar 2009 - June 2010
Job Role:
Assist in connecting customers to the correct department when needed
Do outbound calls to customers
Provide general and specific account information to customers via e-mail
Do troubleshooting for customer on their handset units via e-mail Answer inbound calls from customers
Position: Number Portability Agent (Level 3 Technical Support Representative)
June 2010 – Nov 2011
Job Role:
Answer inbound calls from customers
Assist customers in transferring their phone numbers from one phone to another,
may it be a wire line or wireless phone number
Create tickets for possible escalation issues
Resolve customer issues real-time
Educational Background
Under Graduate
Bachelor’s Degree in Nursing
Cebu Institute of Technology
N. Bacalso Avenue Cebu City
June 2004 - March 2006
Graduate
Secondary School
Cebu Institute of Technology
N. Bacalso Avenue Cebu City
June 1998 – March 2012
Character References
John Suay
Service Manager
QBE Insurance Australia
Cebu City, Philippines
Gerard Luntayao
Claims Officer
QBE Insurance Australia
Cebu City, Philippines
Miadel Capendit
Technical Claims Officer
QBE Insurance Australia
Cebu City Philippines
Contact this candidate