Customer Service Maintenance

Hector Luis Navarro

***-** *** *** ******** NY **355 787-***-**** actcb0@r.postjobfree.com

EXPERIENCE

Porter/Building Superintendent

Jul 1990 to Oct 1998 Seaside co, Staten Island, New York

Responsibilities

As porter 07/1990 to 05/1995,

Perform all cleaning including strip, wax and buff. Remove all garbage.

As Superintendent 05/1995 to 10/1998,

Organize and coordinate all work performed at the premises.

Hold staff meetings to keep employees motivated and informed of business operations.

Complete work orders in occupied apartment.

Turn over vacant apartments.

Complete work orders in occupied apartment.

Maintain common areas.

Perform maintenance on boilers.

Remove items left by previous tenants in vacated apartments.

Changing lock cylinders.

Be on emergency call and respond as needed.

Resident Manager

Oct 1998 to Jan 2005 T. W. Finnerty Management Property, S I, NY 718-***-****

Responsibilities

Coordinate and oversee all work performed in the premises.

Responsible for scheduling and payroll.

Attend monthly board meetings to discuss all issues.

Participate in training and coaching employees.

Maintain common areas.

Perform inspections on Building Systems as required.

Provide access for vendors, contractors and government officials per instructions of Owners or Property Manager. Coordinating, supervising, and maintaining liaison with all outside contractors and vendors performing services in or at the premises, whether in common areas or rental units, to assure that such services are being performed safely and within the requirements of the building.

Maintain receipt books, key racks and petty cash records in good order - clearly labeling reimbursement receipts for identifying the work for which the materials are/were needed.

Perform minor repairs, re-set boiler, etc.

Documenting repairs, etc. before and after with digital pictures sent to management.

Facilitate the moving in and moving out of all residents.

Purchase upon receiving written consent of the managing agent, all tools, equipment, supplies and materials that are necessary for the proper maintenance and upkeep of the property.

Monitor security camera footage.

Facilitate all people in building to act according to applicable laws and agreements.

Supervise building staff and facilitate/assist with their responsibilities as needed.

Be on emergency call and respond as needed.

Handyman - Class A

Temporary February 2006 to November 2007 (2nd Job) Related Management

Responsibilities

Complete work orders in occupied apartment.

Turn over vacant apartments.

Maintain common areas.

Perform maintenance on boilers.

Supervisor, Building Control (Facilities)

April 2005 to November 2010 JetBlue Airways, Jamaica, NY JFK Terminal 5 and 6

Responsibilities

Manage, coordinate and oversee all work performed by business partners.

Responsible for facilitating communication and information to and from. JetBlue’s internal customers and/or to business partners for resolution.

Worked directly with every Blue City in the event of an emergency.

Participate in conference calls during irregular operations.

Transition from terminal 6 to Terminal 5

Attend daily meetings to discuss issues that arise on daily basis.

Complete performance reviews of employees.

Organize facility projects and all project management with the associated. business partners and contractors.

Oversee the performance of our business partners as it relates to the maintenance of the facilities.

Supervise and assign mechanical maintenance along with general esthetics task to business partners.

Monitor building equipment for mechanical functionality and proper preventive maintenance.

Monitor and operate Siemens fire alarm system.

The removal of snow at all JetBlue sites.

Owner Bar Restaurant

February 2011 to December 2012 Rest. Bar La Cocina, San Lorenzo, PR

Responsibilities

Assist with staffing level and determining which staff are assigned to each shift.

Manages all employees to maintain high employment quality standards Hiring, development, counseling, promotion, discipline and termination as appropriate.

Enforce safety and sanitary practices and maintenance.

Ensure compliance with operational standards, all health inspections meet required state standards.

Sets excellent customer service and work examples.

Customer Service

September 2013 to January 2016 Synchrony Financial, Guaynabo, PR

Responsibilities

Keep computerized customer profiles up to date via written and verbal requests.

Resolve inquires on new accounts and authorize sales on existing ones.

Know how to offer and sell additional services.

Build relationships with clients and customers.

Have strong numeric aptitude, problem solving and analytical skills.

Other duties as assigned

CERTIFICATIONS

P16 Supervise Low PSI Oil Burner

Sprinkle System

Gravity tank

Stand pipe

(These certifications are expired at the moment but will recertify if necessary).

EDUCATION

State University of New York

1996

GED

SCS Business and Technical Institute, Brooklyn, New York

Jan 1989 to Jun 1991

Electronic Service Technician

LANGUAGES

Bilingual - English and Spanish

REFERENCES

References are available upon request.

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