Customer Service Manager

Resume

Debra J. Damon

**** ******* **

LAS CRUCES, NM 88011

Phone: 575-***-****

Alt Phone: 575-***-****

***********@*****.***

Objective

To obtain a responsible position in a company where my experience, accomplishments and proficiency will allow me the opportunity for growth.

Ability Summary

I have 25 years in customer service, I also am computer literate in windows, word, SABRA, one note and basically all programs. I also have excellent 10 key skills. I have been a manager and a supervisor for the past 20 years on various different levels. I also just received a 10-year federal clearance that is good until 2025 to work for any Federal Job or on any Federal Base. I type anywhere from 60 to 80 words per minute. I am also an excellent public speaker and an advocate for the state of New Mexico for Individuals on the DD Waiver.

Employment History

TSR

08/2015 Current Directv 1550 S. Main Street, Las Cruces, NM

I work in promotion department doing upgrades in programming

Customer Care Specialist

10/2014 - 07/2015

GDIT

1690 Hickory Loop, Las Cruces, NM

I took complaints on financial products

Survey Specialist

06/2014 - 01/2015

Vupoint Research

160 Commerce Drive, Las Cruces, NM

out bound call center work for large companies doing blind surveys for the company or client. Do election surveys for all states.

Direct Care Staffer

08/2011 - 06/2014

We Care Transportation

225 S. Avenieda de Mesilla, Las Cruces, NM

Work with individuals with disabilities take to doctor cook assist with meds assist with cleaning and with bathing take out into the community. Help individual with daily living on a day to day basis.

Direct care staff

05/2011 - 12/2012

Campo Behavioral

424 North Mesilla Street, Las cruces, NM

05/06/2011 to still Campo Behavioral 424 North Mesilla Street Las cruces nm 88001 Direct care staff Home based with individual clients, cooking cleaning, house work, activities, doctor appointments, grocery shopping, paper work, isp and idt meetings, take clients to grocery store, take clients out into the community, take individuals to doctor appointments, make sure individual well taken care of.

Supervisor

04/2008 - 05/2011

PRS-NM

205 S. Main Street Suite A, Las Cruces, NM

04/2008 to 5/6/2011 PRS-NM 205 S. Main Street Suite A, Las Cruces, NM 88005 Supervisor Filing, Home Visits, Payroll, Interviewing for Potential Direct Care Staff, Responsible for 5 Consumers and 11 Staff, Doctors Appointments, and all Errands needed for the Consumers, responsible for all house meetings all the Hiring and Firing of DCS for my homes, Making sure all shifts for my homes are covered on a 24 hour 7 day a week basis, Cover all DCS needing off for vacation. Scheduling.

Supervisor/Scheduler

03/2008 - 10/2008

Coordinated Home Health

205 W. Boutz, Las Cruces, NM

03/24/2008 to 10/20/2008 Coordinated Home Health 205 W. Boutz, Las Cruces, NM 88005 Supervisor/Scheduler Filing, answer telephones, scheduling for all Private and PCO and City Respite Clients, intakes for new potential clients, home visits, data entry for timesheets for clients, running billing reports, balancing reports, covering shifts when needed for caregivers needing time off, scheduling, interviewing for potential caregivers.

Cashier

02/2008 - 03/2008

Dollar General Store

Las Cruces, NM

02/18/08 to 03/26/2008 Dollar General Store Valley and McClure, Las Cruces, NM 88007 Cashier Stocking of all merchandise, take care of all customers with there questions and needs, check out all customers in a timely manner.

Office Manager

04/2007 - 02/2008

Dees Cleaning Service

2861 Saturn Circle, Las Cruces, NM

04/11/07 to 02/29/2008 Dee's Cleaning Service 2861 Saturn Circle, Las Cruces, NM 88012 Office Manager Answer incoming phone calls, sent faxes, scanned documents, filed all bills, and employee documents, wrote estimates, made all bank deposits, prepared all documents from Atlas Resource for new employees, did all hiring and firing of employees, and took care of numerous office duties.

Accountant Clerk

10/2006 - 01/2007

IMA, Inc Investment Management Associates Inc

125 W. Griggs, Las Cruces, NM

10/23/2006 to 01/23/2007 IMA, Inc Investment Management Associates Inc. 125 W. Griggs, Las Cruces, NM 88001 Accountant Clerk Answer all incoming phone calls, dent faxes, scanned documents, filed all reports and bills into correct properties, prepared files for 26 properties for 2006 reconciliations, prepared files on On contact and Yardi for new tenants, maintained mail on a daily basis, ran different reports such as cash flow and tenant ledgers, balance sheets budget reports and income statements, prepared maintenance sheets, and took care of various other office duties.

insurance consultant

03/2006 - 10/2006

Dr. Ashida Office

Las Cruces, NM

03/01/2006 to 10/20/2006 Dr. Ashida Office, Dentist 500 S. Main Street Suite 920, Las Cruces, NM 88001 Insurance Consultant Prepared all insurance claims in office, filed, answered phones, making all appropriate appointments for dentist, made sure all dental claims got taken care of in a timely manner, checked in all patients in a timely manner, posted all checks incoming and outgoing, balanced all Medicaid accounts, ordered all dental and office supplies for the whole office.

Office Manager

10/1995 - 03/2006

Frontier Adjusters of Las Cruces, El Paso, Alamogordo

642 El Prada, Las Cruces, NM

10/5/1995 to 03/29/2006 Frontier Adjusters of Las Cruces, El Paso, Alamogordo 340 El Prado, Las Cruces, NM 88004 Office Manager Prepared all claim files, took care of all incoming phones and faxes, set all appointments, notified all insurance companies about incoming claims, process and maintain personnel records including payroll and leave records, maintain database on all new assignments coming in and going out, prepared all TLE CCC and ADP reports, scheduled all appointments for insured and claimants, handled all billing responsibilities. Would help claims adjuster with claims and estimates when busy four years on the job training out in the field doing automobile and home motorcycle, wind and hail and flood claims.

Service Agent

03/1990 - 07/1995

Federal Express Ohare Airport

O'hare Airport, Chicago, IL

Maintained all Bill of Lading for all trucks and planes, maintained all incoming and outgoing cargo, managed all classes on hazardous materials for all employees, Coordinated all air and ground accommodations and hotel reservations for domestic and international itineraries for all pilots and drivers using SABRE computer system, maintained and tracked all weather conditions for all company planes Hub to Hub, process and maintained personnel records including payroll and leave records.

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

01/1982

Morraine Valley Community College

Palos Hills, IL

1 Year of College or a Technical or Vocational School

Accounting/Bookkeeping

01/1981

Alan B. Shepard High School

Palos, IL

High School Diploma

General High School Curriculum

I was attending Moraine Valley Community College taking accounting classes. I did not get a degree for accounting due to leaving school and getting married and having children I have 15 years accounting, bookkeeping and data entry experience. I also have 25 years experience in customer service.

Occupational Licenses & Certificates

Certification Title

Issuing Organization

Completion Date

Expiration Date

Clearance

Federal Bureau of Investigations

06/2015

06/2025

CPR First Aid Mandt AWMD PCP Advocacy

PRS Campo We Care

03/2014

03/2017

Microsoft Excel

Dona Ana Community College

06/2012

Honors & Activities

I am a Fraternal Order of Eagles Auxiliary Member for Aries # 4039 in Las Cruces, New Mexico. I work very hard at having fundraisers to raise money for the Kidney Foundation and also for the Cancer Foundation. I also am a advocate for the state of New Mexico for Individuals that have developmental disabilities and are on the DD Waiver.

Additional Information

Detailed References

Rose Carbajal 575=496=2870

Sandy Costello 575-***-****

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