Jerrold West

*** *. ****** ***., *******, OH ****0

Cell 330-***-**** actc76@r.postjobfree.com

LinkedIn: http://www.linkedin.com/in/jerroldwest

Information Technology Manager / Director

Insightful, results-driven IT professional with notable success directing a broad range of corporate IT initiatives while

participating in planning, analyzing, and implementing solutions in support of business objectives. Excel at providing

comprehensive network design, systems analysis, and full lifecycle project management. Hands-on experience leading all

stages of system development efforts, including requirements definition, design, architecture, testing, and support.

Outstanding project and program leader, able to coordinate and direct all phases of project-based efforts while managing,

motivating, and guiding teams. Strong focus on customer service.

Areas of Expertise:

Network and Systems Development Team and Project Leadership

Helpdesk Creation and Management End-user Training and Support

Research and Development Troubleshooting and Issue Resolution

Cost Benefit Analysis Client/Vendor Relationship Management

Policy Planning and Implementation Asset Planning, Management, and Compliance

Project Management

Technical Proficiencies:

Platforms: Microsoft Windows, Windows Server, MS Exchange, MS SQL Server, IIS, SharePoint, UNIX,

Linux, Mac OSX, Cisco IOS, Cisco Call Manager, various PBX, VMware ESX/ESXi, Kaviza

VDI, Microsoft Hyper-V, Citrix, Active Directory, Group Policy, SonicWALL, Barracuda

devices, Cisco Switches and Routers, AirWatch Mobile Device Management (MDM),

Barracuda WSA, Cisco Meraki Firewalls and Wireless

Networking: LAN/WAN Administration, VPN, TCP/IP, VLAN, Novell IPX/SPX, ApleTalk and Bonjour,

Wireless Technologies, Copper and Fiber cabling

Hardware: Desktops, Laptops, Servers, Netbooks, Tablets, Apple, and various mobile devices. RF scanner

hardware, SAN and NAS Products, video surveillance systems, telecom systems, copiers,

printers, imaging devices, Tape and Robotic Libraries, Android, Apple iOS devices, Dell

Hardware Certified.

Applications: Microsoft Dynamics AX, Dynamics NAV, SalesForce, Office 365, Crystal Reports, Symantec

Endpoint Protection, McAfee ePolicy Orchestrator, Microsoft Antivirus products,

Symantec/Veritas BackupExec, CA ARCserve, Windows Server Update Service (WSUS),

VeriFone PCCharge products, POS systems, BlackBerry Enterprise Server, Persystent, Ghost,

various other Imaging applications, Malwarebytes Endpoint Protection, Untangle firewall

Professional Experience:

SD Myers, Tallmadge, Ohio 2010 - 2016

Information Technology Manager

Hired to manage and direct the IT operations and development staff and build a more effective and cohesive team.

Implemented site monitoring tools and established a consistent 99.95% uptime for all network and server

technologies, to correct chronic system outages which affected productivity and ultimately the bottom line. Worked

closely with senior management and the leadership team to investigate, evaluate, and deploy new technologies to

streamline processes and reduce overhead. Provided strategic planning, financial analysis, budget management,

contract negotiation and management, detailed documentation, staff development/training, performance evaluations,

delegation, and project management. Asset Management and Compliance.

Jerrold West

Page Two

DSP Solutions, Medina, Ohio 2010 - 2011

Network Engineer

Recruited to provide support services and technical direction to an ever-growing customer base. Perform the duties

of an in-house Systems Administrator for specific corporate clients. Assisted in the development of new value-added

services marketed to corporate entities (i.e. Cloud Technologies, Remote Site Monitoring, etc). Develop new

business leads while maintaining excellent customer service levels for current clients.

Flower Factory Inc., North Canton, Ohio 2005

2010

Information Technology Manager

Recruited to establish and implement enterprise-wide technology standards, procedures, and policies for a user base

of over 400 accounts, 8 satellite retail locations, and 3 e-commerce sites. Assembled and developed a very

knowledgeable support team providing superior customer service. Backup for Network and Systems Administrators.

Livecom Inc., Wooster, Ohio 2004 2005

Technical Service Manager

Hired to improve efficiency and customer satisfaction within the realm of in-house and on-site customer computer

repair operations. Documented and built company branded servers and workstations sold to corporations and the

retail market. Increased efficiency and customer satisfaction by 150%.

LandAmerica Financial Group, Inc., Fairlawn, Ohio 1999 2004

Information Technology Manager

Recruited to oversee a technology department charged with providing support to over 400 individuals throughout

50+ offices across the state of Ohio. Provided strategic planning, financial analysis, budget management, contract

negotiation and management, detailed documentation, staff development/training, hiring/firing, performance

evaluations, delegation, project management, multi-site operations management, appropriation of necessary

hardware and software, research and development of new technologies, and coordination of new facilities. Backup

for Network and Systems Administrators.

Bell & Howell PSC, Richfield, Ohio 1995 1999

Systems/Network Administrator

Hired to troubleshoot, repair, implement, and maintain all PCs, servers, printers, imaging products, and all network

hardware. Directed highly successful help desk function. Served as company Web Master, addressing all web issues.

Ball Corporation, Mogadore, Ohio 1985 1995

Information Systems Administrator

Maintenance and performance of PCs, Novell networks, Digital VAX and ALPHA servers. Software installation,

implementation, technical support and training of personnel in various software packages. System security, account

creation, file protection, data transfer, and report creation.

Education & Training:

VMware Certified (VCA-Cloud, VCA-DCV)

Certificate in Applied Project Management

University of Akron Akron, Ohio

Certificate in ITIL 2011 Foundation

ONLC Dublin, Ohio

Bachelor of Science in Business Administration (in process)

University of Phoenix Online - Phoenix, Arizona

Associate of Science in Computer Science / MIS

Stark Technical College North Canton, Ohio

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