Customer Service Sales
Resume:
MARK
ZAHLER
MARK
ZAHLER
BROOKLYN, NY 11209
**********@*****.***
EXPERIENCE
SPARKLE IMPLANT TECHNOLOGIES
New York
CEO
**/**** – 02/2016
Owner and manager of a surgical
facility.
Handled all the responsibilities of
being on both sides in a medical facility from
being a doctor to administrating the doctors.
Was responsible for planning the cases and closing the sale.
Worked on marketing campaign involving
websites, internet advertising, blogs, paper advertising and internal
marketing.
Achieved weekly, monthly, and annual sales goals
Anticipates and creatively resolves problems through sales process
Assured continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care.
Collaborate with Customer marketing, category merchants, and buyers to create value driven initiatives with target customers
Built high-level strategic relationships, direct contacts and networks in territory
Developed matrices to measure productivity and effectiveness
Drove effective account planning & management process by leading the development and implementation of account plan with a cross functional team approach
Established the necessary account situational background to build and maintain a territory plan, account strategy and account plan
Grew revenue for business
Identified opportunities for further expansion of services amongst current client base
Led, orchestrated and delivered sales calls and presentations
Leveraged internal resources and partner resources as required
Maintained control of sales goals to ensure reasonable cycle length, sales volumes and sell rate
Managed the sales forecasts
Participated in necessary training, selling techniques and methods and product capability workshops to stay current in business
Performed independent research and analysis and development strategies to maximize revenue within accounts, the territory or industry segment.
Recruited, trained, managed, and retained sales and recruiting talent
Worked in a rapidly expanding and changing environment
Ensured that website content is accurate and up to date
Assisted in evaluation of potential new digital vendors
Created daily, weekly, and seasonal reports on web, email communications and blog analytics
Developed and maintained strong electronic media presence
Managed relationships with external vendors
Performed on-going creative testing to maximize performance and implement results across marketing channels such as affiliate, e-mail, and marketing
Researched current online marketing concepts, strategy and best practices
Supported blogs by ensuring consistency from a technical standpoint
Stayed current with industry trends to maintain and update website and marketing content for competitive edge
Utilized available outlets (including video and social media channels) and identified new resources and opportunities for improvement
Worked in a fiscally responsible manner tailored to seasonal and quarterly budgets
Worked on multiple projects and prioritize projects based on deadlines
Assured that all content is optimized for search engines, sharing, and distribution across channels
Created email marketing campaigns
Focused on customer needs and continuously improved content to increase customer comprehension
Researched B2B content marketing and tech news/trends as well as applied learned knowledge across all client engagements
Worked closely with Product Management, Engineering, Marketing, Customer Support and User Experience
Wrote and coded clear, friendly online help materials (concept overviews, how-to’s, policies and data feed specifications) that supported users to understand how products work and to troubleshoot issues
Coordinated an orientation program for all new employees, including an introduction to organization, staff and employee rules and responsibilities
Assisted in new hire orientation
Coordinated and kept current with on-boarding process with safety and operation teams
Coordinated and scheduled interviews with interview panelists
Developed key recruiting strategies
Interview applicants and screen resumes
Recorded and tracked applicants and process within the system
Worked with department manager to fill internal positions
FAMILY DENTISTRY
Pembroke Pines
CEO
07/1994 – 01/2011
GM UNION DENTIST
Fairfield, Ohio
dentist
08/1986 – 08/1987
FAMILY DENTISTRY
Hamilton, Ohio
CEO
09/1987 – 06/1994
KOSHERICA CRUISE LINES
Miami, Florida
Event Planner
05/2003 – 10/2012
Advised clients on setup options
Assisted in achieving business objectives
Collaborated with cross-functional teams
Maintained business relationships and communication with sub-contractors and vendors
Maintained liaison with caterers and managers
Managed all sort of the event operations
Produced the event materials and accessories
Supervised production of events
Worked with event sponsors and internal/external teams on all aspects of planning the event
PROGRESSIVE DENTISTRY
Irvine, California
Speaker
06/1997 – 06/2001
Speaker and lecturer at seminars on various dental topics for continuing education credit.
EDUCATION
BROOKLYN COLLEGE
BS/ Accounting and finance
1976 – 1980
NYU
Dentistry
1982 – 1986
PROGRESSIVE SEMINARS
Teaching program
1996 – 1998
NEIR ISRAEL
Pastor
1976 – 1982
SKILLS
FRONT-LINE CUSTOMER SERVICE
From the early days of my business career when I personally greeted each new customer and saw them through the whole process to each step along the way to the latter days where I set up customer service protocol and taught staff in the best in customer care.
MANAGEMENT SKILLS
Managed multiple offices and the staff.
Trained staff.
Evaluated staff's work and progress.
Interviewed and hired staff.
Went through extensive training with Arrowhead management, Aimm Management, Denise Grady Management, Time Management, Pankey Management and success seminars with Zig Ziglar.
ACCOUNTING SKILLS
Was responsible for working with the CPA and bookkepper in budgeting, cost control and all in financial planning.
TEAM BUILDING SKILLS
Set a system of management and surgical staff and technical staff based on positive attitudes and team work.
TIME MANGEMENT SKILLS
Evaluated productivity as a mesurement of time.
DIGITAL ADVERTISING SKILLS
From working with the webmaster to the SEO.
WRITTING SKILLS
Wrote all the blogs and advertising materials and publications
SUMMARY
Twenty seven years of managing large multi-office surgical offices. I have been involved in many management groups and have extensive training in such. Team building and being part of a team working towards a common goal has been my understanding and training. In addition I have the experience of working with cruise lines and hotels in even and party planning. To working with a very successful educational seminar company. I am eager to bring my talents to your company.
Resumes are available upon request
Contact this candidate