Facility Mgmt, Security, ACS/CCTV, Vendor Mgmt, Adaptable

C. RIZAL MIRANDA

Courtice, ON 905-***-**** actc3y@r.postjobfree.com ca.linkedin.com/in/crmirandavii

PROFILE

A highly motivated Facilities Professional, who brings industry experience in project management, facilities management, operations, and safety management. Uses superior organizational skills to ensure that the total facility, down to the smallest detail, meets user needs while upholding corporate standards. Applies a calm methodical demeanor and conflict management skills to successfully navigate stressful situations.

PROFESSIONAL EXPERIENCE

VISA CANADA CORPORATION (formerly known as Visa Canada Association) 1998 – Sep 2015

Senior Support Specialist, Facility/Safety/Security (2013-2015)

Safety/Security Specialist (2009-2013)

•Supported Facility and Security Project Activities, such as oversight of the office relocation (approx. 140 personnel), participating in weekly site meetings with landlord/construction manager/designer to discuss progress, iron out identified issues and table noted deficiencies, and coordinating vendor activities, including move management/demolition/services for the old and new sites.

•Managed day to day operations, ensuring all federal and local codes and regulations were met, and security/safety processes were implemented in accordance with local legislation and Visa internal standards and procedures. Identified and implemented new directives as needed.

•Oversaw outsourced vendors/resources activities in the delivery of workplace services and ad hoc add/move/changes, including office maintenance and equipment repairs (Tyco, Morse, Black and MacDonald etc.), landlord interactions (SP Limited Partnership, Cadillac Fairview), coffee and kitchen supplies (Imperial Coffee, Van Houtte), and copiers/printers (Canon). Monitored maintenance plans, ensuring vendors executed plans appropriately, and made recommendations appropriately, ensuring a healthy and safe work environment

•Lead office Joint Health and Safety committee (JHSC), having recruited the required number of members. Provided each successful candidate with the necessary contacts and documentation to acquire provincially mandated training for proper structure and operation.

•Demonstrated strict fiscal management to approved budgets, carefully and diligently following established financial processes, such as using purchase requisition and purchasing cards, entering expenses into the system, and providing input into the annual budget.

•Acted as a member of the Overseas Security Advisory Council (OSAC) for Visa Canada Corporation, participating in quarterly meetings to stay abreast of potential local and global situations with possible cascading effects. As necessary, advised Visa Canada Corporation executives and Visa Inc. security on developments. Appointed as Council Lead for Communications for 2016.

•Managed site and corporate security programs, including the employee badge program, Access Control and Video Surveillance Systems, and the Security Risk Review Program. Trained on DVTel suite of CCTV systems.

•Proactively dealt with all safety and security issues related to employees, visitors and contractors in the office, including Visa Inc.’s Key Controls, Policies and Procedures, Site Emergency Plan (SERP), Emergency Response Team, First Aid and AED programs.

•Responded to and managed alarm and security incidents within the site, liaising with local site management and security officials, conducting initial investigation measures in coordination with Business Leader-Global Security and Safety, and acting as the point of contact for law enforcement officials.

Fraud Analyst (2002-2009)

•Followed through on identified breach cases to assist investigators. Acted as the single point of contact for law enforcement and other non-Visa partners, informally liaising between stakeholders.

•Maintained databases for local use as online tools were developed to accommodate the electronic tracking desired for global use within Visa Inc. Developed some independent reporting (earlier days, prior to enterprise system roll-out) using MS Access.

•Dealt with intercepted plastics, redirected to Visa Canada by border agencies and Canada Post. Each had to be documented, data stored securely and plastics destroyed in a timely and secure manner.

•Attended recurring meetings with partners in law enforcement and other stakeholders. To deal effectively with ever-escalating fraud cases, met monthly to share non-partisan information, allowing for possible identification of related factors in a proactive manner.

Member Services Representative (1998-2002)

•Fielded, evaluated and actioned incoming queries from clients, both internal and external. Was primarily the single point of contact for inquiries and investigations from issuers and acquirers.

•Updated department metrics to ensure proper reporting of items being handled.

•Provided timely feedback to clients, especially on time-sensitive chargeback situations.

ROYAL BANK VISA 1985 - 1998

Finance Officer (1994-1998)

Corporate Services Officer, Diners Club (1991-1994)

Limit Control Officer (1989-1991)

Authorizations Officer (1985-1989)

EDUCATION & PROFESSIONAL DEVELOPMENT

Membership, ASIS, 2010 to present

Facility Management Certificate, University of Toronto, 2015

CCure 9000 Certification, 2011

Canadian Red Cross, Train the Trainer, 2010

Civil Engineering, Ryerson Polytechnical Institute, 1984

TECHNICAL SKILLS

Microsoft Office (Access, Advanced/Macros; Excel, Advanced; Power Point, Advanced)

INTERESTS

Coaching children’s sports teams, Bike for Tykes program

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