Customer Service Manager

VALERIE GALLANT

*** ****** **., **********, ** **102

603-***-**** *********@*****.***

Objectives

Customer Service Professional with over 25 years of experience and commitment to client satisfaction in both small and large business institutions. I balance my caring customer advocacy with professionalism and an ability to meet business performance goals. My core belief is that outstanding customer service contributes to a business's success. Experience

Coord 1, Technl Prodt. Sales Support (BSS) 0 4/2015 - 10/2015 Comcast H udson NH

Ensure contracts meet all submission criteria and compliance requirements while navigating through multiple systems to build, track and monitor orders. Proficient in Excel, Comtrec, CSG, Sales Force, Workbench, and EROne; Skilled in MS Office products.

ICC Order Management, Business Class/No Assumption Pilot Program 5 /2014 – 04/2015 Comcast via The Nagler Group M anchester, NH

Review and verify the customer’s scheduled install order, providing customer with any changes or rescheduling; this includes confirming install dates, rescheduling the install date or verifying and updating any order information. Ensure that customers billing, personal and service information has been reviewed before installation, providing the customer has a seamless customer service experience. Work cohesively with various levels of sales, operations, engineering and other functional groups to ensure information accuracy before install. Healthcare Customer Service Associate 0 8/2013 – 03/2014 Lifeplans Inc., via Office Team M errimack, NH

Work with multi corporation clients assisting their customer understanding of their benefits. Administer health assessments with customers to update healthcare information. Worked closely with Language Line to assist our many bilingual customers. Owner/Sole Proprietor 0 8/2009 – 12/2012

The Blue Thistle E xeter, NH

Built long term, repeat customer relationships with consumer and commercial clients while education customer on products and services. Employed creativity and expertise in floral design to meet and exceed customer expectations. Managed all aspects of the business; Payroll, staff scheduling, accounting, client database management. HR Payroll and Defined Contribution Customer Service Specialist 0 2/2004 – 07/2009 Fidelity Investments M errimack, NH

Phone representative for multi corporation clients, specializing in Human Resource, Payroll, 401K questions and transactions. Member of International team to train and advise payroll employees of Fidelity Investments Toronto, Canada. Implement and maintain incoming and updated information to assist our customers with their payroll and human resource needs. Serviced 401K and IRA, including rollovers, loans and withdrawals and transferring of funds. Education

Greenfield Community College

1979-1981 [Type the degree]

Awarded Certificate Dixieland Florist

2003 Floral Design

References

Available upon request

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