Manager Service

Objective

To use my professional experience and communication skills to facilitate

successful operations and seek growth and advancement

Professional Experience

Service Operations Manager

ABC Companies 2012- Present

Oversee the production of goods and services at the Florida location

Formulate policies, manage daily operations, plan the use of materials and human resources

Manage various departments, such as Purchasing, Payroll, Service, Frame/Collision, Paint, Facility Maintenance, Safety and Manufacturing with over 90 direct reports

Maintain a profitable GL by managing expenses and implementing change to drive margin

Shared in the development of the Coach Refurbishment and Repower programs

Actively pursue bid and contract work

Ensure that products and services exceed customer expectations

Client Service Advisor

David Maus Volkswagen, Fields BMW 2009-2012

Responsible for scheduling customers and expediting all service work to technicians

Provide customers detailed information regarding repairs/maintenance performed on vehicles, cost of repairs as well as selling necessary repairs

Utilization of ADP software for opening and closing all repair orders

Record daily payroll of technicians

BMW Service Manager/Mercedes Benz/Cadillac/BMW Fixed Operations Manager

Fowler Motors 2004-2009

Responsible for day to day operation of the BMW Service Department

Schedule and maintain all employees for CORA certified training

Attend weekly manager meetings to discuss sales goals and new initiatives

Conduct weekly Service and Parts meetings

Responsible for scheduling and pay plans for all employees

Implement new processes to strengthen the team and better serve the customer

Structure bonuses for Service Advisors and Technicians

Research all labor types and times as per BMW Warranty for company reimbursement

Training and Merchandising Sales Representative

Behr Process Corporation 1998-2004

Responsible for a Home Improvement store market with sales in excess of $6 million dollars

Provide leadership and training on Architectural Coatings with how-to clinics and product knowledge courses

Accountable for inventory control, effective merchandising and designing displays

Present effective communication to build exceptional relationships with all levels of management

Provide professionalism and salesmanship to exceed sales goals

Guest Service Manager

Walt Disney World Company 1992-1997

Managed a 4 restaurant complex which grossed over $30 million annually

Developed and implemented an extensive training program for new employees

Created schedules for an excess of 200 employees weekly

Collected and evaluated daily revenue reports to control costs and forecast budgets

Attended food shows and selected new menu items to generate additional revenue

Special Training and Skills

Division Coordinator for United Way Campaign

Disney's Service Excellence/Service that Sells Course

Disney's Management Development Program

Recipient of the Regional In-store Merchandiser Award

Certified Architectural Coatings Consultant

BMW/Mercedes Benz Factory Trained and Certified

2015 ABC Leadership Training

7 Habits of Highly Effective People Signature Program Training

Education

Dowling College

BA Business Management

Minor: Finance

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