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Customer Service Manager

Location:
Petaling Jaya, Selangor, Malaysia
Posted:
January 30, 2016

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Resume:

Contact Info

Name : ROZWANI HAYATI BT OZAIR

Address : No. 32 – 2, Jalan DU 2, Taman Danau Desa,

***** *******, ********.

Mobile No. : 012 - 3986757

Email : actbu3@r.postjobfree.com

Personal Particulars

Age : 50 years

Date of Birth : 22 Oct 1965

Nationality : Malaysia

Gender : Female

Marital Status : Married

IC No. : 651022 – 10 - 6746

Citizenship : Malaysian

Educational Background

Institution : University Malaya

Course : Master in English As Second Language

Intake/Status : 2008 (Incomplete ie Project Paper stage)

Institution : University Putra Malaysia

Course : Bachelor of Communication

Intake/Status : 2001 - 2004

Institution : St Ebbe’s College, Oxford, UK

Course : Certificate in Business Administration

Study term : 1983 - 1986

Sijil Pelajaran Malaysia (SPM): 1982

Current Employment

FREELANCE TRANSLATOR

Qualification – Professional Dip In Translation from Malaysian Translation Association

1.English – Malay – English translation

1.1Subtitles

Drama, Documentary, Sitcom

1.2Abstract for postgraduate studies.

1.3Prologues for novel

2.Area of translation

2.1Business & Management

2.2Education

SMART READER KIDS CENTRE managed by INNER FOUNTAIN SDN BHD

Position Title : Part Time Administrator

Duration : August 2004 - Present

Monthly Salary : Not disclosing

Job Scope :

1. STUDENT AFFAIRS - enrollment, lessons schedule, field trips,

2. HUMAN RESOURCE – teachers’ welfare and remuneration

3. MARKETING & PROMOTION – buntings and flyers preparation

4. ACCOUNTS – bookkeeping, salary, KWSP, liaising with Company Secretary

5. OPERATIONS – overseeing the daily activities of the center

6. CUSTOMER SERVICE – attending to parents’ enquiries

Employment History

FOREMOST HOLDINGS BHD

Position Title : Human Resource Manager cum Personal Assistant

Duration : 2002 – 2004

Monthly Salary : RM4, 000.00

Job Scope :

1.HUMAN RESOURCE / ADMINISTRATION

1.1Consolidating and overseeing HR matters at the holding office.

1.2Directors’ remuneration.

1.3KWSP

1.4Board Meeting arrangement.

1.5Assisting Company Secretary preparing board papers.

2.PERSONAL ASSISITANT to the Managing Director

LE PROTON LIMA SND BHD

Position Title : Project Manager

Duration : 1997 - 2002

Monthly Salary : RM3,000.00

Job Scope : 1. Involve in National events and exhibition such as

1.1. LIMA’97,’99, ’01 & ‘02

1.2. KUARI ASIA ‘97

1.3. FLY IN ‘97

1.4. MOTOSPORT ‘ 99

-Specializing in handling VIPs and Media group

-Liason with Ministry of Defence.

HEALTH MAINTENANCE ORGANISATION (HMO) SDN BHD

Position Title : Account Manager

Duration : 1995 - 1997

Monthly Salary : RM1,500.00 & commission

Work Description : Sales & Marketing

-Insurance plan for employers to medical expenses for their employees.

LEISURE HOLIDAYS SDN BHD

Position Title : Team Leader

Duration : 1991 - 1995

Monthly Salary : Rm1,500.00 & commission

Work Description : Sales

-Time share holiday membership consultant

Skills & Strength

SKILL

COMPUTER PROFICIENCY – Above intermediate level

- MS Office – Words, Excel, Power Point

- Translation software Tempo

STRENGTH

I am a multi-tasking person, fast learner and have the interest to venture into any new nature of work. I also like to enhance my knowledge in new technologies to ensure that my capability is able to keep up with the current technology advancement.

I adapt well with any working culture or environment to produce according to the organization or company requirement.

With the experience that I have gained being in the service industry handling all levels of people, I am confident with my communication skills capability.

Expected Monthly Salary

Rates : Negotiable

Availability : Immediately

Reference

Ms Paravathy a/p Sundram : 017-*******

Businesswomen



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