Customer Service Management
Resume:
RASHAD D. WILLIAMS
***** ********* ***** **. *******,Texas 77429
********.*****@*****.***
Profile:
Professional with broad experience in various functions and has an excellent understanding of the overall operations of a company. Proven ability to identify and solve complex organizational issues, enhance competitiveness and strategically manage human resources. Adapt at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Has detail-oriented and resourceful in spearheading, organizing and completing projects; ability to multitask effectively. Has excellent intuition to take decisions quickly and successfully operate in a stressful, fast-paced, deadline-oriented environment with high performance. Dependable, reliable, clean, flexible, and professional to work changing shifts as needed and quick learner for new procedures and equipment.
Key skills include:
Time Management
Performance Management
Employee Relations
Risk Management
Project Management
Strategy Implementation
Develop Training Materials
Facilitate and Lead Meetings
Operations Management
3+yrs of customer service
A/C- D/C Electronics
Personal Computer Installation & Setup
MS Word, Excel, PowerPoint, Outlook
Education:
ITT Technical Institute, New Orleans, La
Bachelor of Science Project Management (BS) – Administration
Sep 2014
ITT Technical Institute, New Orleans, La
Associate of Computer Science Technology (AS) - Computer Electronics Engineering
Dec 2011
Professional Experience:
Furniture Mart, Gretna, LA
Field Assistant Manager 2014-2015
Supervised drivers
Provided customers with exceptional customer service
Provided leadership to drivers and staff members
Operate commercial vehicle to delivery furniture
Maintains manual and electronic documents, files and records
Provide exceptional customer service to customers
Maintain logs of merchandise delivered
JOTUN PAINTS 2013-2014
Warehouse member
Inventory control
Paint mixing team member
Truck loader
Forklift driver
Pallet assembler
Shipping/ receiving team member
Zatarains 2011-2011
Production
Measured ingredients
Ensured products were mixed with precision and accuracy
Hopper team member: mixed red beans and jambalaya
Tag and lock out procedures
Page 2
Bryan’s United A/C-Heating 2011-2011
HVAC Technician
Measured dew point, wet bulb and saturation temp
Drove to customers home to give customer service to a/c units
Sold and maintained a/c units
Wired and rewired customers unit when it was needed
Value Warehouse Furniture 2009-2010
Assembler/ Delivery
Helped manage store and sell furniture when not busy with deliveries
Cleaned warehouse and store when deliveries was not scheduled for the day
Answered phone calls and assisted with purchasing of furniture equipment.
Helped to ease the customer’s worries about how their furniture was delivered and handled
US Navy 2005-2009
Logistic Specialists (Honorable Discharge)
Naval Surface Center, San Diego, California
Demonstrated ability to exercise good judgment and to think on feet handling
Maintained excellent customer relations, providing friendly and courteous service
Organize and maintained Vendor machines, stocked and clean to zero discrepancies for supply management certification
Contributed to the waterfront’s top rated barber service with outstanding commitment
Consistently provided over 300 haircuts and grossing over $120,000 in the vending machines merchandise for positive impact on the crew
Contributed significantly to the ship’s readiness program
Assisted with the success of the supply department’s overall goals
Required to make sure all shipments comply with government regulations and company policies
Communicate with the warehouse supervisors and work with a team to assure that all work is done timely and safely
TRAINING AND CERTIFICATIONS
Commercial Driving License class A
TWIC
PROFESSIONAL ASSOCIATIONS
Ace Records and Production Facilitated recording of music and scripts for stand-up comedy
Dec 2009-Dec 2010
Contact this candidate