Manager Customer Service

Shon Grice

*** ****** ****** **. *******, New Hampshire 03249

603-***-**** actbop@r.postjobfree.com

Plant/Production Manager

** + years in plant/production management including project management, product line start up, raw material procurement, safety and employee supervision and training.

Summary of Qualifications

ISO auditor Operational procedure/policy writing Safety director Employee recruitment/discipline/termination Lean practices Purchasing Capital equipment procurement

Training/certifications

5/2007 Eichenauer training center, Hatzenbuehl, Germany

Manufacturing cell planning, installation and proving

4/2002 New Hampshire Community Technical College, Laconia, NH

Certification: ISO 9000 Internal auditor training (2000)

9/1999 the Legal Side of Supervision, Laconia, NH

Certification: Legal aspects of supervising staff

8/1995 ASM Introduction to ferrous metallurgy, Milton, NH

Certification: material studies: castings, alloying, heat treating, microstructure

Career history

Plastic Techniques Goffstown New Hampshire 4/2015 – 11/2015

Production Manager

Responsible for all aspects of shop production. Including scheduling of machines and assembly as well as production staff. Reporting daily inventory on MRP system. Safety coordinator.

All Metals Industries Belmont New Hampshire 10/2014 – 9/2015

Operations manager

Managed warehouse operations including job scheduling, packing, shipping, loading and inventory. Also included staff supervision, diseplinary action, hiring and training. Acted as safety coordinator.

LKQ Inc. Candia New Hampshire 9/2012 – 10/2014

Plant Manager

Managing the operation of auto recycler including P & L, budget, purchasing, inventory, vendor negotiations, scheduling….

Kalwall inc. Manchester New Hampshire 10/2010 – 9/2012

Finish and Packing Supervisor

Supervising paint crew, finish operations and packing. Scheduling jobs through the departments. Making various repairs and rework. Insuring on time completion to meet customer demands.

Self employed Gilford New Hampshire 1/2009 – 10/2010

Home repairs and improvements

Home/apartment repairs including: painting and staining, deck treating, cleaning, plumbing, light electrical, driveway sealing…

Acme Staple Co. Franklin New Hampshire: 7/2008 – 12/2008

Plant manager

Responsibilities: operation of the manufacturing facility. Purchasing for all materials required for production. Scheduling of labor, materials and equipment required for on time delivery and supervising all production employees including hiring, termination and discipline.

Eichenauer USA, Newport, New Hampshire: 1/2007 - 3/2008

Manufacturing Manager

Responsibilities: Prepared plant for new production line. Installing, troubleshooting and proving new manufacturing equipment. Developed and wrote policies and procedures for production. Maintaining supply flow and recruiting staff for production.

Bodycote Thermal Processing, Laconia NH, 4/1992 - 1/2006

Plant manager: 2/2001 – 1/2006

Responsibilities: Maintaining staffing, performance reviews of supervisors, managing and ordering materials to keep production flowing, ISO internal auditing, customer service, maintaining training and training needs, director of safety, maintaining a clean safe shop, monitoring processes in the plant for accuracy, setting goals for the shop and its employees, Troubleshooting shop, customer and job problems.

Production manager: 4/1998 – 2/2001

Responsibilities: scheduling work through the shop, maintaining an on-time timely delivery schedule, performance reviews of production employees, ISO auditor.

1st and 2nd shift supervisor: 6/1994 – 2/1998

Responsibilities: Maintain work schedule, supervise and train new production workers, report maintenance needs.

Production worker: 4/1992 – 6/1994

Duties: load and operate production ovens and furnaces.

Capitol Dodge, Concord NH, 8/1991 - 4/1992

Service Writer

Duties: Scheduling work, advising customers, final billing, customer service.

Alameda Newspaper Group, Hayward CA, 10/1989 - 6/1991

Vehicle Maintenance

Duties: All aspects of vehicle maintenance including tow truck duty, ordering parts and receiving.

Cascade Painting, Fremont CA, 6/1985 - 10/1989

Paint Crew Lead

Responsibilities: All aspects of commercial painting, staff supervision, ordering materials.

Mc Daniel Int., Hayward CA, 2/1984 - 6/1985

Liner team lead

Responsibilities: Inspection and logging in of pre-fabricated materials. Installed and repaired liner panels for trains, supervising crew.

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