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Human Resources Customer Service

Location:
Fairbanks, AK
Posted:
January 29, 2016

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Resume:

Brandi Peterson Austin, PHR, MBA

PO Box *****

Fairbanks, Alaska 99710

907-***-****

Email: actbo8@r.postjobfree.com

Highlights

Extensive experience in management to include supervision of all accounting functions, marketing, human resources, and day to day operations

Comprehensive experience in administration

Multi-dimensional experience in education environment

Grant writing, administration and reporting

Budget development and implementation (5 Million plus annual)

Developed curriculum and syllabus for Supervisory Skills and Leadership Training to include power point presentations

Customer service and coordination of service objectives

Faculty member for over 5 years

Work Experience

RBA Enterprises

Consultant/Business Owner – April 2015 to present – Currently closed

Essentially Independent

Consultant/Business Owner – June 2013 to June 2015

University of Phoenix

Faculty Member - August 2010 to Present

Prepare and facilitate online courses to include Personal Finance and Critical Thinking

Review and provide feedback to students enrolled in courses

Fairbanks Community Behavioral Health Center

CFO/Human Resources – August 2011 to June 2013

Prepare and oversee financial budgets

Staff member of Finance Committee and member of Executive Management Team

Management of accounting Software

Request quotes, review policies and bind coverage for various insurance programs

Preparation of taxes, coordination of audit process

Review and preparation of contracts and funding processes

Development, implementation, presentation and documentation of standard operating procedures for finance and accounting

Grant writing, administration and reporting

Supervise finance, billing, human resources and reception staff

Customer Service and marketing

Manage agency in absence of Executive Director

Everts Air Fuel Inc.

Controller – August 2006 to August 2011

Request quotes, review policies and bind coverage for various types of business and personal insurance

Supervisor and Training Manager for bookkeeping/accounting functions

Development, implementation and training of business policies and procedures

Preparation of taxes including excise, motor fuel and payroll taxes

Review and approval of contracts and funding processes

Development, implementation, presentation and documentation of standard operating procedures for finance and accounting functions

Prepare and present manuals and training in support of standard operating procedures

Prepare and present financial statements for multiple company firm

Tatonduk Outfitters Ltd (d/b/a Everts Air)

Corporate Analyst – November 2005 to August 2006

Conduct job analysis of departments to determine inefficiencies and develop training methods, goals and objectives for future growth of individuals and departments

Developed curriculum for Supervisor Training modules

Implemented technical manual conversion process for Part 121 airline to include creation of passenger and charter program and Flight Attendant Training program

Created video training program for new employee orientation and company introduction

Audited Training Department and implemented computer based system of education tracking

Prepare formal proposals for benefits, policies, procedures and training programs

Analysis and compilation of data and review of insurance programs for multi-company firm

Human Resources Manager – May 2000 to November 2005

Conduct new employee orientation and indoctrination training

Train supervisors in process of conducting performance appraisals

Supervise and train payroll clerk for multiple company firm in payroll processing and tax preparation

Develop standard operating procedure manuals for multiple positions

Benefit Administrator for all company benefits including the training of employees in the proper use and guidelines

Recruit, interview, hire and process all potential employees

Ensure compliance with all regulations

Management of Drug & Alcohol Testing Program for DOT and NON-DOT programs

Education

Associate of Applied Science – Major in Secondary Education: Three Rivers Community College, Poplar Bluff, MO: December 1995

Bachelor of Science in Business Administration – Major in Human Resources Management: Bellevue University, Bellevue, NE: June 2005

Masters of Business Administration – Majors in Finance and Marketing: Bellevue University, Bellevue, NE: June 2007

Certifications

PHR – Professional in Human Resources Certification: Human Resources Certification Institute: May 2005 – May 2014

SHRM-CP – Certified Professional in Human Resources: Society for Human Resource Management: Nov 2014 – Oct 2017

Life Coach Certification – ExpertRating Solutions: July 2013

Computer Applications

Microsoft Suite, Visual Communicator, Blackboard, Adobe Framemaker, Mas 200, Mas 90, Crystal Reports, ABRA, Alpha, Qqest, Oracle, Quickbooks, Quicken, Clinician’s Desktop, Revenue Manager, Microsoft Dynamics (Solomon)

References

Shelly Donoghue, Owner Essentially Independent, LLC. 907-***-****

Dawn Lighthall, Statewide Payroll, University of Alaska: 907-***-****

Stacy Sutherland, Previously Everts Air Fuel, 775-***-****



Contact this candidate