Customer Service Human Resource

OBJECTIVES

A dedicated team-builder and player, who strives to establish a collaborative environment and through good leadership, empowers those around her. A high energy professional with exceptional interpersonal and communication skills.

EXPEREINCE

May 2009 Paragon Communications

to Present Freezone, Montego Bay

Human Resource Shift Lead(Supervisor)

Responsible for a team of 3-5 persons.

Review team members work, daily, timesheets and their overall punctuality.

Prepare monthly KPIs for each member.

Make notations regarding qualified and unqualified persons.

Interview and select persons suitable for employment based on company standards and expectations, for both Jamaican and Canadian.

Train new employees, along with configuring/ programming phones etcetera.

Ensure that all open matches have been taken over by the team before the end of every shift.

Ensure that the team members have clean out their in-boxes.

Ensure that the team members have accept all their To-dos, and mark them as completed.

January 2008 Paragon Communications

to Present Freezone, Montego Bay

Recruiter/Human Resource

Provided quality customer service.

Formatted resumes for prospective candidates.

Searched profiles and track down qualified IT consultants for the job orders.

Worked with Workopolis and Monster to find candidates for jobs, matching their skills set.

Created database entries (contact summary, resumes, skills summary, references, contracts etc) using Lotus Notes.

Conducted calls with candidate in order to judge their communication skills and receive more information on their years of experience.

Arranged for phone interviews with the candidate.

Worked with programs such as Lotus Notes, MS Word, etc.

Performed data entry tasks.

Selected through pre- screening candidates by telephone.

Screened, interviewed, prepared and followed up with candidates.

Provided assistance to fellow team mates when it comes on to work related assignments.

2007 Cornwall Regional Hospital

Records Assistant/Customer Service

Filling patient records in alphabetical order.

Answered telephone and transferring call to deferent department.

Making Appointment for Patient..

Retrieving patient dockets for clinic

2006 National Water Commission

Customer Service Representative

Answer Telephone and giving bill information.

Print Water bill for customer.

Retrieving customers record.

2004 West Palm beach Guess House

to 2005 Receptionist/Customer services Representative

Checked guest in and out.

Answered phones/ made reservations/ customer service.

Ran the audit (the daily charges on the rooms).

EDUCATION

2007 National Youth Service

2006 Youth Enhancement Service

1999-2004 Anchovy High School

1994-1999 Mount Salem Primary and Junior High

QUALIFICATION

Customer Service and Personal Development Certification

Front Office Agent NVQJ Pending

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