Annie Naqi

*** ************ ******* - ******, *******. L9T 8R1 – 647-***-**** - actbly@r.postjobfree.com

Human Resources and Benefits Professional

OBJECTIVE: To secure a responsible career opportunity after returning from my Maternity leave, where I can fully utilize my vast experience in the field of human resource while making a significant contribution to the success of my employer

HIGHLIGHT OF SKILLS:

Over 10 years of extensive experience in the field of Human Resources

Understanding of Employment Standards Act and its Regulations

Demonstrated competencies in administering various projects, training programs, customer service skills, benefits and pension administration, recruitment, and most importantly employee relations

Ability to deal with employee issues in a sensitive, discreet and confidential manner

Professional and highly motivated with strengths in problem resolution, team building, research and analysis

Welcome new challenges, deadline driven, detail oriented while excelling in team and/or individual work settings

Proficient with Windows XP, Internet Explorer, HRIS (SAP, PeopleSoft, JDE, Human Resources Partner, Mindscope), Ceridian, ADP, TALEO, Outlook and Lotus Notes

Superlative communication skills and trilingual with English, Urdu

Typing Speed: 80wpm

WORK RELATED EXPERIENCE

(Currently on Maternity Leave)

Purolator Inc. – July 2013 – June 2014

Senior Corporate Benefits Consultant

Provided ongoing consultation and subject-matter expertise to HR Business Partners, Managers, and employees regarding benefits matters, including Group Benefits, ESOP, WorkPerks, EAP etc.

Verified the calculation of the monthly premium statements for all group insurance policies; ensured timely payment of premiums; and maintained statistical data relative to premiums, claims, and costs

Acted as second level support for complex benefits inquiries that required investigation and analysis. Monitored the Benefits inbox and responded to client concerns in a timely fashion.

Acted as subject matter expert for issues resolution and problems escalation related to SAP Benefits. This included functional and technical issues.

Provided analytical and consulting support for the benefits program for internal and external stakeholders including: Analysis, Trending and identified opportunities and recommended enhancements/changes to benefits to address competitive positioning, risks and cost savings.

Provided HR user support, including coaching, training and communication. Participated in the development of all new user documentation and training, communications and change management initiatives related to SAP Benefits.

Monitored SAP Benefits Application and conducted auditing to improve data quality and user compliance, data validations and system testing.

Administered complex benefits programs on a monthly and quarterly basis and provided recommendations for process improvement initiatives, both functional and technical. Participated in quality and continuous improvement initiatives.

Monitored and maintained legislative/regulatory compliance, and lead the education and communication to all stakeholders

Worked with external vendors on an ongoing basis to discuss best practices, service level reviews and involved in vendor RFP’s

Prepared and coordinated delivery and execution of external/internal benefits documentation such as benefit booklets, benefit at-a-glance documents, insurance contracts, amendments and administrative agreements

Lead annual benefits projects including the annual flex-benefit re-enrolment process

Actively participated in various benefits projects

Lead other duties as assigned

Annie Naqi Page 2

Coca-Cola Refreshments – June 2012 – December 2012 (Contract)

Benefits Analyst

PROJECT 1 – Benefits Online Tool

Worked on a project introducing the Benefits Enrolment Online System (self-serve for employees)

This project included the following responsibilities:

Participating in all the meetings and discussions with the vendor

Creating case summaries and Benefits Plan Summaries

Reviewing the processes and provide feedback

Investigating and researching on various current documented processes and alignments

PROJECT 2 – Fitness Facilities

Responsibilities Included:

Based on all the Coca-Cola Refreshments, created a workbook on all the Fitness facilities available within 15km radius, along with the information on facility’s website, address and contact number

Contacted the account manager of each fitness facility and reviewed the group discount package while ensuring the facility meets Coca-Cola Refreshments requirements.

Reviewed the group discount packages and contracts received from the Fitness Facility

Created a communication to advise and inform all the employees of the various Fitness facilities and their discounts

PROJECT 3 – Wellness

Reviewed the contract with a new Wellness vendor – Provided feedback on the online tool and participated in comparing the cost and benefits of the program in order to make a decision

PROJECT 4 – RE-INGINEERING PROCESSES - Reviewed, updated and created benefits and SAP process documentation

On-going tasks:

Assist HeRe! Benefits team in US with escalations on day-to-day basis

Assisted in data clean-up and audits to ensure accuracy of data on SAP

Reviewed and delivered monthly and annual reports to the vendor

Arranged and assisted with annual benefits enrollment period

Arranged annual wellness programs such as: Biometrics and Flu Clinics for all the Coca-Cola Refreshments locations across Ontario

Processed improvements and process documentation

Managed vendor relationships

Delivered requirements to the IT team and assisted in implementation and testing of the new tool

Provided assistance to Human Resources Business Partners in gathering information to resolve escalated associate issues

Managed Employee Assistance program and arranged informational seminars in partnership with HRBPs

Performed post analysis of annual projects to ensure continuous improvement and increased efficiency

Conducted new hire orientation sessions

City of Mississauga – January 2012 - June 2012 (Contract)

Human Resources Benefits Administrator/Specialist

Duties:

Ensured that information and calculations for monthly benefit insurance premiums are accurate and balanced for payment to carrier within prescribed timelines

Calculated and reconciled insured billings and ASO statement monthly

Investigated data and provided confirmation of information for late enrolments, life insurance claims, long term disability and retiree paid up life insurance to the carrier by providing appropriate documentation

Prepared benefit premium costing and letters for employees and retirees

Managed the pension plan with OMERS part time employee eligibility. Assisted with OMERS retirement information, drafted retirement letters and co-ordinated individual retirement meetings

Trouble shot health and dental claim issues. Assisted Human Resources staff in preparing reports and retiree benefit billings and ensured that information requested is in accordance with the terms agreed on.

Audited and reconciled information entered in SAP and ensured that the benefits plan is administered in accordance with the benefits requirements

Liaison for SAP benefits interface requirements

Provided assistance and participated in various assignments and projects within the Compensation and Benefits section, including salary administration, job evaluation and coordination and administrative support.

Administered the benefits and pension program for approximately 7000 Union and Non Union employees

Annie Naqi Page 3

Toys R Us Canada – March 2011 – December 2011 (Sick Leave Contract)

Human Resources Benefits Administrator

Duties:

First point of contact for benefits, employee relations, new hire orientation

Provided counsel on employee benefit program guidelines and provisions

Assisted in compensation costing, surveys, etc.

Service Award Administration

Group RRSP/DPSP Administration

Liaise with service providers to resolve escalated employee concerns

Provided policy interpretation on a variety of HR related issues.

Provided guidance on policy, research and resolve employee issues with internal and external carriers

Ensured completion of procedures for new hires benefits administration and termination

Managed and tracked employee status changes, promotions, terminations, leaves etc for all stores and head office at National level while keeping the Organizational charge up to date

Processed forms for employees during the Re-enrolment period for approximately 5000 employees across Canada

Tracked unemployment rates across Canada and create and provide report to senior HR team on a monthly basis

FedEx Express Canada – May 2010 – February 2011 (Maternity Leave Contract)

Benefits and Pensions Specialist

Duties:

Administered the benefits and pension program for approximately 5000 employees across Canada and completed timely and accurate entries into HRIS on daily basis

Researched and responded to technical questions from employees regarding benefits and pension issues

Liaised with service providers to resolve escalated employee concerns

Primary contact between FedEx and Insurance company

Maintained accurate employees benefits and pension records

Provided guidance on policy, research and resolved employee issues with internal and external carriers

Interpreted, communicated, and supported the application of the benefit policies

Reconciled monthly benefit premium statements and arranged for premium payments

Administered the RRSPs, TFSAs and ESSPs plans for employees

Handled STD, LTD and accidental benefit claims and provided support with employee relations

Created memos for policies, benefit communications and coverage confirmation letters

Participated in the Benefits and Pensions Re-Engineering Process project with 4 team members

Campbell Canada – August 2008 – June 2009 (Contract)

Human Resources Generalist (Junior)

Benefits and Employee Relation Duties:

Advised employees about impact of leaves (Maternity, STD, and LTD) and followed up with the required documents

Maintained detailed financial records and administered leave payments, RRSP/TFSA/ESPP contributions, while maintaining accurate record of financial activities

First point of contact for employee relations, performance management and benefits including processing Records of Employment

Provided feedback on job performance and company expectations and constructive criticism in areas to improve .

Recruitment Duties:

Created job descriptions, posted jobs, screened resumes and checked references

Conducted interviews over the phone and face to face using situational and behavioural questions

Prepared benefits and orientation packages for new employees and conducted new hire orientations

Conducted follow up interviews with new hires to get their feedback on HR orientation system

Projects:

Designed and created the New Hire Checklist for all the departments and presented it to the HR leadership team

Arranged Take Your Child To Work Day and conducted the whole day by self

Annie Naqi Page 4

CanWest Broadcasting (Now, SHAW Media) – April 2008 – July 2008 (3 months Contract – Leave Coverage)

Human Resources Generalist (Junior)

Administered the group insured benefits enrolments and terminations for 500 employees

Liaised with payroll department on a semi-monthly basis to ensure all payroll related changes are processed

Tracked, analyzed and reported on employee attendance and turnover

Provided support with employee relations, coaching and discipline

Created and updated job descriptions, posted jobs, interviewed candidates, checked references, processed offer letters

Provided detailed orientation on benefits, policies and procedures to new hires

Ensured all new hires, status changes, terminations and any other salary related information is entered into the HRIS accurately for payroll processing

Responded day to day general inquiries regarding HR policies and procedures, referred issues within the HR team

SNC Lavalin ProFac Inc. – April 2006 – March 2007 (Contract)

Human Resources Administrator

Processed HR Action Forms for various HR functions for over 2500 employees

Primary contact for all employees on matters relating to benefits, policies, procedures and programs

Processed invoices and kept records of all the signed invoices by the Senior Director of HR

Processed all new employee forms in the HRIS and maintained new hire files

Prepared benefit packages and President’s letter for new employees on a bi-weekly basis

Administered Service Award and special recognition program on monthly basis

Assisted the recruiting team with screening resumes and reference checks as well as managed referral program

Responded to email regarding various HR policy inquires and benefits information

Lead the HR calendar project for the Human Resources department and HR employees in various cities

Maintained training database

Rona Home and Garden - Human Resources Assistant - September 2004 to April 2006

EDUCATION:

Human Resources Management Certificate – Working towards CHRP

Humber College – Brampton, Ontario

Completed Courses:

Human Resources Administration Occupational Health and Safety

Recruitment and Selection Training Development

Human Resources Planning

Diploma Completed in Medical Office Administration

George Brown College – Toronto, Ontario

References Available Upon Request

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