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Customer Service Medical

Location:
Mission, KS
Posted:
January 29, 2016

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Resume:

Dr. Greg G Goat

A: **** W ** St Prairie Village, Ks 66208

E: actbh4@r.postjobfree.com

T: 816-***-****

GG

Summary

Perspicacious individual versed in concise interpersonal communication with a proven track record of management, outstanding productivity, customer service, and team growth. Excellent verbal and written communication, negotiation and presentation skills. Ability to develop a natural rapport with any member of a community, organization, or member of the student body. Resourceful and motivated self starter who thrives in a team/collaborative work environment with excellent analytical, communication, directive and multitasking skills.

Experience

Remote Real-Estate Services

Atchison, Ks

September 2014, current

Provide real-estate/rental services to absentee, and /or working property-rental owners. Services are tailored to each owner’s specific requirements. Each property is balanced in continual upkeep and positive income production.

Additional Responsibilities

Lease/rental collection

Assessment and collection of late fees

Assessing damage vs. deposit refund

General maintenance, outdoor and indoor

Move in- move out cleaning, make ready

Record and maintain financial records for all properties

Economically purchase materials, collect bids for designated projects

Director of Education

Vatterott College

Wichita, Kansas

May 2012 to August 2014

Served as administrative head of the college's education program to create an atmosphere conducive to scholarly pursuits. As Director of Education I directed and planned all aspects of the institution's programs, while providing recommendations to the campus director on improvements. This ensured consistent operations of all departments in accordance with organizational policies, applicable state guidelines, federal regulations, and all accreditation standards. Mentored, advised and counseled students in regards to academic and personal achievement.

Additional Responsibilities

Lead academic team through successful accreditation process, no adverse findings

●Direct, oversee, monitor academic support services

●Orchestrate, and supervise continual relevant curriculum development

●Meet departmental faculty and staffing needs

●Administered classroom performance evaluations

●Consistent review of faculty, and staff performance

●Implement faculty training and new student orientation

●Monitor online programs

●Manage departmental budget and expenditures

●Lead retention team; instrumental in setting and achieving campus retention goals

●Communicate and reinforce institutional expectations with student

●Conduct faculty interviews; make hiring or termination recommendations for instructional personnel; conducts new teacher training

●Oversee in-service staff, and instructor training sessions; authorize timely faculty professional development

●Responsible for faculty leadership initiatives and the planning and implementation of student programs

●Direct contact for student ADA initiation, and compliance

●Assign/support/monitor faculty student advising pathways

●Coordinate remedial-developmental course work/pathways

Adjunct Professor (Medical Assistant/Massage Therapy Programs)

Vatterott College - St. Joseph, Missouri

September 2010 to May 2012

The medical program provided courses that prepared the graduate for an entry-level position in the medical field. As an adjunct professor I delivered courses in pharmacology, medical terminology instruction, drug administration, medical insurance billing, claims processing, and the handling of medical records as well as anatomy, and microbiology. The medical program courses also included laboratory techniques, (phlebotomy), and hands-on training courses in pathology, medical office procedures, transcription, procedural terminology, and health information technology.

Responsibilities

●Prepared standardized course syllabus, outline and daily lesson plans

●Ensured each course syllabus contains a student project requiring the use of online library resources or the campus Learning Resource Center

●Maintained and ensured consistency between the course objectives and the daily lesson plans

●Updated and maintained current and accurate course information, including the course syllabus, for the faculty resource center

●Continuous maintenance of the e-companion course shell including grades, course assignments, activities, and other relevant course content

●Maintained accurate records of attendance, grades, progress of students, and reported the same in a timely manner to manager

●Prepared and administered examinations, student projects, and other teaching aids needed to fulfill objectives of program. Sets up classroom, lab equipment, projects, assignments, etc in preparation for each new phase or class start

●Attended all scheduled in-service activities, program advisory meetings, monthly program faculty meetings, campus staff and faculty meetings

●Served as an Academic Advisor to an assigned list of students throughout their academic career at Vatterott

●Documented tutoring and advising of academically struggling students (below 70%)

●Ensured classroom management and enforcement of school regulations and student code of conduct

●Participated in graduation ceremonies and other school events

●Motivated students to actively participate in all aspects of the educational process

●First line of defense in student retention and academic achievement

Business Manager

Forces of Nature - St. Joseph, Missouri

July 2008 to July 2010

Oversee; implement all phases of daily business. Increased overall sales by 55%. Facilitated a more proactive involvement in community- personally donated 35 helmets to adolescents in the community.

Direct purchasing of inventory, take advantage of incentives

Implement and adhere to store budget and target goals, culminating in becoming gold level dealer

Reduce administrative cost by designing new tracking methods

Spearhead bicycle safety programs with school district

Active involvement in advocacy groups promoting a safer, more bike friendly community.

Chiropractic Care Physician - Owner

Eastlake Chiropractic - Oklahoma City, Oklahoma

June 2002 to September 2008

Primary care physician, responsible for day to day operation of a viable health care facility. Well versed in diagnosis, and treatment plans and all manner of patient care. Responsible for overall operations of clinical, including functions of registration, medical records, financial counseling, and facility operations as well as personnel management of all non-provider staff. Responsible for compliance with accreditation, regulatory, federal and state rules and regulations as well as organizational policies and procedures.

Additional Responsibilities

●Direct all billing and collecting procedures, to include appropriate coding and ensuring that staff are trained and educated in all government, national, and medical coding and billing regulations

●Monitor delivery of patient services to include reviewing physician activity data and forecast and prepare for all changes needed or impacted by patient load, billing/collecting procedures, and government regulations and policies

●Complete various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions and writing reports

●Manage space planning, renovation, and all allocation

●Recruit, supervise, and direct all non-faculty staff to ensure the clinic operates in an efficient manner and that the patients receive high quality customer service

●Review internal policies and procedures and update as needed

●Function as the clinic liaison with patients, businesses, hospitals, third party payers, and other referring physicians

●Monitor on-site Medical Records administration; ensuring that all state and federal regulations governing the release of information is followed

Education

Cleveland Chiropractic College - Kansas City, MO

Doctor of Chiropractic

Received instruction on chiropractic health care with a focus on spinal function and its relationship to the nervous system and good health. This program emphasized that the body is a self-regulating and self-healing organism, such that the chiropractor's goal is to use spinal and extremity adjusting techniques, along with advice regarding diet, exercise and positive lifestyle choices, to help the body help itself.

Cleveland Chiropractic College - Kansas City, MO

Bachelors of Science in Human Biology

This program provided a holistic understanding of the human body with a focus on our biology, including consideration of how that biology is altered by our evolutionary-genetic history and a contemporary environment that includes natural, social, and technological components.



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