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Human Resources Customer Service

Location:
Toronto, ON, Canada
Posted:
January 29, 2016

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Resume:

MONICA PAOLA CRISTANCHO

*** *********** **, *******, ** M1E 304 • Contact: 1-647-***-****

Email Address: actbgq@r.postjobfree.com

EXPERIENCE

Lawyer specialized in Commercial Law and experience as Legal Affairs Manager, as well with experience related to compliance and human resources processes in a multinational company. On the other side, experience in branch offices on banking sector.

I finished a postgraduate program in Human Resources Management. Ability to communicate ideas, to negotiate, teamwork, commercial and strategic vision.

KEY QUALIFICATIONS

-9 years responsible for Legal Departments.

-Graduated La Sabana University

-Proven ability to handle multiple, competing priorities in an effective manner

SPECIAL SKILLS

-Team-work - Problem solving

-Customer Service - Adaptability

-Creativity - Integrity

-Event coordination - Strategic Vision

TECHNICAL EXPERTISE

- Computer: Spreadsheet, word processing, database management

- MS Office: Word, Excel and PowerPoint

PROFESSIONAL EXPERIENCE

Daimler Colombia S.A. – Bogotá, Colombia February 2009 - February 2015

Legal Affairs Manager

Legal Functions:

-Provide legal advice to the different areas of the company, according to its needs, including labour law.

-Represent the company in litigation. Coordinate external lawyer services.

-Direct and coordinate the contract processes with private and public entities.

-Member of committees for strategic purchases and supplies.

-Analysis, review and draft of reports documenting local and / or corporate, within the context of a multinational company.

-Training for employees over legal issues and corporate policies.

Compliance Functions:

-Implementation and maintain of the Local Corporate Compliance Program, as well review and implementation of Integrity code and Corporate Policies and Guidelines.

-Development of Due Diligence Process for business partners and suppliers.

-Review y advise over handle of government business with.

-Design and implementation of internal controls for minimize corporate risks.

-Implementation and handle of prevention and control of risks related to Antimoney laudering and terrorism finance. (ATL/FT).

-Implementation and handle of prevention and control of risks related to Antitrust behaviours.

-Implementation and handle of prevention and control of risks related to Data Protection. Represent the company as Data Protection Coordinator.

Human resources Functions

-Participate in the design of assessments and interviews for relevant positions.

-Handled disciplinary process against company employees and Member of disciplinary committee.

-Participate and Review the methodology established by the company for compensation by performance.

-Participate in wellbeing committees

Key Accomplishments

-Maintain positive levels regarding verdicts in favour to the company.

-Excellent handled of budget.

-Develop training plans for the company employees.

Daimler Colombia S.A. – Bogotá, Colombia September 1999 - February 2009

Legal Affairs Coordinator

-Draft contracts of public and private law.

-Support disciplinary process against company employees.

-Draft legal documents required by company internal clients.

Key Accomplishments

-Develop a database for company’s contracts.

-Develop a database for litigation cases against the company.

Davivienda – Bogotá, Colombia March 1995 - August 1999

Administrative Subdirector

-Responsible for bank office (handled of cash and fulfilment of Bank policies).

-Attend clients and give information about the bank products.

-Solve complaints from clients.

-Follow up to commercial goals of team, including my own goals.

Key Accomplishments

-Achieve the compliance of team goals.

-Develop training plans for the employees over my charge.

EDUCATION

Centennial College December 2015

Human Resources Management Graduate Certificate

Toronto, Ontario

University Externado de Colombia as Specialized February 2005

in Commercial law

Bogota, Colombia

University of La Sabana – graduated as Lawyer November 2000

Bogota, Colombia

OTHERS

TÜV SÜD November 2014

Internal Auditor - ISO 9001

Bogota, Colombia

Legal English Diploma, Javeriana University November 2013

Bogota, Colombia

Berlitz (ELS) 2006 - 2010

English program - 8 levels (from basic until advanced)

Bogota, Colombia

REFERENCES

DANIELLA MUJICA 647-***-****

Classmate

JUAN PABLO MANOTTAS 57-313-***-****

Daimler Colombia S.A.

Legal Affairs and Administrative Director



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