Customer Service Manager

Thomas G. Patterson

*** ******* **** *************, *** York 14221

716-***-**** **********@**********.***

PROFESSIONAL SUMMARY

Seeking a challenging opportunity in management with a growing firm requiring an experienced professional committed to effecting growth and profitability.

PROFESSIONAL EXPERIENCE

Ryder Logistics/Dedicated Transportation Services: Niagara Falls, New York

6/13-6/15 Customer Logistics Manager/Night Operations

As Customer Logistic Manager Night Operations at the Greenpac, Norampac Mills, it was my responsibility to make sure both mills were fed raw materials and execute the load plan developed by the day shift load planners. This included my local fleet of thirty drivers, ten drivers from our Binghamton, New York relay operation, and numerous outside carriers of which I dispatched during the night. This was done primarily with trucks, but also rail shipments. I am proficient using the Green Eye electronic manifest system with cross border shipments both ways involving USA and Canada. Other responsibilities included supervision of yard men and guards at the facility. Effective communication was key to deliver the end product to customers, while adhering to all company and customer safety policies and procedures.

Productive Transportation: Tonawanda, New York

5/12-2/13 Freight Broker/ Dispatcher

I am responsible for finding qualified, federally licensed motor carriers to transport our customers

freight/cargo, from pick up to delivery. This needs to be accomplished on time, intact and damage

free. With this come data entry, price negotiation and effective communication.

U-HAUL Corporation: Depew, New York

1/12-5/12 General Manager

Responsible for profitably managing a U-HAUL Center, according to company policies and procedures. Ensure customer service, inventory control, cash management and employee hiring and proper training. As General Manager, I was directly involved in rentals, storage and my primary goal is to provide services to help people move and store their household and commercial goods in an economically, environmentally and socially responsibility manner.

Supervisor-Inbound USF Holland: Williamsville, New York

8/97-8/11 Operations /City Dispatcher

Major responsibilities included nightly supervision of union dock employees while unloading inbound trailers and loading city peddles, coordinated city dispatch routing of the inbound freight which covers Western /Central New York and Northwest Pennsylvania. I also coordinated the movement of freight to and from Canada on a nightly basis. Accountable for all company policies, terminal / company goals, hazardous materials and the rules pertaining to the contract between the union and the company. Cross trained to work in both city and line haul dispatch.

Tops Markets Inc.: Williamsville, New York

12/95-8/97 Grocery Distribution/Warehouse Supervisor

Major responsibilities included the receiving of products into the warehouse and the shipping of grocery products to the stores on time. Supervised union warehouse employees and provided appropriate staffing according to the work load. Accountable for warehouse production, safety, and efficiency. Cross trained to effectively manage all other supervisory positions in the warehouse.

Roadway Express: Tonawanda, New York/Geneva New York

2/89-9/95 Operations Supervisor/City Dispatcher

Major responsibilities included training and supervision of union employees, review of incoming trailers and prioritization to appropriate door for unloading; coordinating of daily freight to satellite terminals, including Canada. Also responsible for accurate data entry on all manifests for a 104 door consolidation and distribution facility, proper distribution of freight bills, customer and connecting line services. In Geneva, duties included; dispatching, hiring and dismissal of both union and non union employees, constructing work schedules and payroll, meeting daily cost control and operational goals, fleet and terminal maintenance, customer service, rating, billing and investigation of cargo claims. Proficient in implementing policies and procedures pertinent to shipping and receiving, the control of hazardous materials and transportation of commodities.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts: State University of New York at Buffalo February 1989

Completed Courses: Holland and Roadway Express:

Certificate of Proficiency for the Transportation of Hazardous Materials

The New Supervisors Enrichment Program/Training Orientation and Leadership

Driver/Sales Representative Customer Service Seminar

Professional Sales Course

References: available upon request

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