Post Job Free

Resume

Sign in

Customer Service School

Location:
Newark, NJ
Posted:
January 31, 2016

Contact this candidate

Resume:

Frederika Demarest, ** Ketcham Road, Hackettstown, N.J., 07840.

actb60@r.postjobfree.com; C. 973-***-****.

Summary: Appreciative Liberty Mutual customer (Policy No. AO2-238-419252-70 5 5) and Receptionist wants to make immediate impact as part of outstanding customer service tradition. Exposure to insurance process, legal understanding, administrative acumen, grace under pressure and supportive attitude combine to deliver results certain to exceed expectations of co-workers and clients.

Current Employment Experience:

Receptionist, Giblin, Combs & Schwartz, Morristown, N. J. August 2015 – present.

Greet and assist clients, attorneys and vendors in a gracious, professional manner. Provide callers with company information such as address, directions, e-mail addresses and phone numbers. Use multi-line system to transfer calls to appropriate staff. Participate in billing process by reconciling expenses, vendor costs and attorney invoices. Create firm invoices by performing data entry with Word, Excel and legal software. Copy, scan and mail legal documents. Order, receive, stock and distribute office supplies.

File Clerk, Giblin & Combs, Morristown, N.J. May – August 2015.

Accurately categorize extensive amounts of legal paperwork for busy attorneys at medical malpractice firm.

Maintain and create new files for ongoing litigation.

Determine appropriate information to include in summaries of expert testimony for trial purposes.

Classroom Instructional Aide, Great Meadows Regional School District, Great Meadows, N.J. October 2013 – May 2015.

Utilize technology while working with students to meet Individual Education Plan goals.

Accumulate progress report data for Child Study Team, Preschool Director and Administration.

Act as Personal Aide for Disabled Preschool child.

Assess academic progress for Kindergarten students.

Maintain appropriate behavior and safety standards for large groups of students in cafeteria, assembly and field trip situations.

Complete online and on-site training to comply with state and school district regulations.

Substitute Teacher, Great Meadows Regional School District. 2012 – 2013.

Execute classroom teacher’s lesson plans ensuring student progress.

Perform duties expected of Personal, Cafeteria, or Classroom aid as needed.

Maintained safe and pleasant school atmosphere while adhering to safety standards.

Supplied written and oral reports on daily activities for school Staff and Administration.

Receptionist, Pro-Motion Physical Therapy, Hackettstown, N.J. 2006 – 2008.

Acted as gateway between therapist and clients.

Created therapist schedule using office software.

Ensured appropriate timetable for client treatment.

Maintained confidentiality of patient medical information through intake interviews.

Office and Rink Staff Member, The Mennen Sports Arena, Morristown, N.J. 1996 -1998.

Supervised financial transactions at public ice skating rink.

Devised plans for on-ice safety coverage with skate guards and maintenance staff.

Assured successful experience for skating students during lesson registration and skate rentals.

Applied first aid skills when necessary.

Curator of Outreach Education, The Morris Museum, Morristown, N.J. 1992 – 1998.

Developed annual budget for Morris Museum’s Outreach Education program.

Generated reports for Museum Foundation.

Qualified staff and volunteers to perform duties for Museum’s traveling exhibit program

Created, edited and proofread Museum Education promotional and educational materials.

Education:

Bachelor of Arts in History, Kenyon College, Gambier, Ohio. December, 1985.

Certificate of Completion in Paralegal Studies, Fairleigh Dickinson University, Madison, N.J. October, 2014.

References:

Diana Masone, Attorney, Giblin, Combs & Schwartz, Morristown, N.J. C. 917-***-****.

Lotis Markowitz, Customer Logistics Analyst, Mars, Inc. Hackettstown, N.J.; Former Leader and Supervisor, WeBeLoS Den 4, Pack 148, Independence, N.J. C. 908-***-****.

Jennifer Daly, First Grade Teacher, Central School, Independence, N.J. C. 908-***-****.

Kelly Gorczyca, MSPT, Pro-Motion Physical Therapy, Hackettstown, N.J. O. 908-***-****

Jamie Ciccerelle, Associate Attorney, Margolin & Neuner, Hackettstown, N.J. Internship Mentor, Summer 2015. O. 908-***-****.



Contact this candidate