Customer Service Office
Resume:
Cheryl E. Clavey
N**** County Road N
Whitewater, WI 53190
Cell Phone: 920-***-****
Email: ***********@**********.***
Objective: To gain the opportunity to obtain a full-time position to apply my 35+ years of Customer Service relations in an office setting that emphasizes Business Software Applications and related office procedures.
Skills: I retain technical skilled proficiency in Microsoft Office: Word, Excel, Outlook, PowerPoint, Access, Publisher, and Windows 7, along with Administrative Office Management, Records Management, Word Processing Applications, and Customer Contact Skills Management, also QuickBooks Intro 2014
Education: I am an High School Graduate of Fort Atkinson Senior High School and
Madison Area Technical College Graduate of Fort Atkinson
Business Software Application Specialist (One-year Technical Diploma)
Work Experience:
WILDD – Wisconsin Institute for Learning Disability/Dyslexia:
July 2012-December 2012 Madison, WI Office Help and Typist
Created PowerPoint’s for the business using the books they requested of me to use
Typing up Data Bases or used existing data bases they used
Answered phones and direct callers to appropriate person(s) desired to speak to if unavailable, otherwise, I took a message and pass it on to that person
Helped answer questions to people whom came in to see anyone given person or directed the questions onto the appropriated person to be replied to
Guided staff to appropriate forms to use within of a client absents, client no-show, and etc. of other forms
Defined ways to help organize the front entrance of the waiting room to make all clients and parents feel comfortable while waiting for their appointment time
Helped the complete office of recycling of any given item(s)
Briggs & Stratton Home Power Products Group: July 1, 2001--October 30, 2009
Generac Portable Products, LLC: July 1, 1999--July 1, 2001
Generac Corporation: December 2, 1996--July 1, 1999
Jefferson, WI General Labor, Line Assembler, Office Helper, and Crib Attendant I
Responsible for assisting with purchasing supplies, storing and releasing of items.
Maintaining computerizes inventory MRO production parts (putting items into and taking out of the system) from inventory
Working with supervisors on approvals to new released items
Contacted vendors to place orders for existing components
Assisted buyers in obtaining price quotations from various vendors
Placed, tracked and followed up on orders as well as returns
Assigned supplies into proper bins for storage, while making changes to existing items
Prioritized and coordinated workflow activities to inexperienced employees as well as trained personnel to do various duties around the central store
Handed out supplies to help make the work flow of production to the lines go as smoothly as could go
Helped make sure that there was little to no down time for the lines of production
Kept a clean and safe stable work area free from injuries as best as
Kept and maintained a clam composure to multi-tasking many different duties at one time
Worked with all maintenance, engineering, and office personal to accompany them in proper-cost effective ways of purchasing items required for their jobs
Answered phones, directed caller to the appropriate candidate for helping them
Assisted Customer Service Department with items from the store to be received by the public requested parts for items they purchased from the company
Handled UPS, Fed-Ex, Air-Born Express and other various types of shipping and receiving companies
Built pressure washers and generators, home stand by units, parts kits, and performed re-working of any given units per request of line leads or supervisors
Performed various office, clerical, sectary skills needing of answering phone, filing papers, scanning, coping and faxing papers as requested by lead or supervisorial personal
Bigelow Auction Sales and Service: June 1995-Present
Fort Atkinson, WI Sales and Service Attendant
Attend with setting up the clerking/cashier trailer to perform duties during auctions
Supplied bidders with a number for the system they use during the auctions
Drive auction truck when needed
Run bidder tickets when needed
Serve food and beverages when needed
Filing the proper sheeted documents during auctions
Handled small and large amounts of cash
Answer any question that may arise during auctions, or direct them to auctioneer(s)
The Blackhawk Club: June 1995-Present
Fort Atkinson, WI Beverage Server/Cook/Waitress
Handled large and small amounts of cash within the establishment
Served customers their choice of food and or beverage, while cooking the various items requested of the food orders
Made lists for the boss to plan ahead for the products that need reordering
Washed and cleaned items within the tavern. Ex: Glasses, plates, silverware, floor, tables and windows
Stocked coolers, while making sure to rotating the stock, along with keeping the public happy to come back again
Went food and beverage shopping myself when needed to help maintain supplies for sale if vendors unable to deliver
Decorated for any given holidays – also removal of the decorations
Shoveled snow from sidewalk and salted to prevent someone slipping and getting hurt
Helped maintain outside grounds of any de-brie that may have been tossed out of a passing by car
Reference’s for Cheryl E. Clavey
N1421 County Road N
Whitewater, WI 53190
Cell Phone: 920-***-****
Email: ***********@**********.***
Mr. and Mrs. Ervin & Kim Carpenter
WILDD – Wisconsin Institute for Learning Disability & Dyslexia
Special School Learning for the Disability & Dyslexia
Office Assistant/Helper
636 Grand Canyon Drive
Madison, WI 53719
Briggs & Stratton Home Power Products Group, LLC
Post Office Box 702
Milwaukee, WI 53201-0702
Mr. and Mrs. Kevin & Laura Bigelow
Owner & Operator of Auction Service
Bigelow Auction Service
N412 Poeppel Road
Fort Atkinson, WI 53538
Mrs. Joyce Prisk
Owner & Retired Operator of Tavern Business
The Blackhawk Club
W7766 Blackhawk Island Road
Fort Atkinson, WI 53538
Educational Reference
Mrs. Christine K. Yero
Business Technology Instructor
Madison Area Technical College
1300 W. Main Street Watertown, WI 53098
*****@**************.***
Personal Friends Reference
Linda Chapin
1401 South Main Street
Fort Atkinson, WI 53538
*********@*****.***
Margret (Peggy) Schwanke
217 South Water Street #23
Fort Atkinson, WI 53538
Donna Buss
9552 Pieper Road
Davis, Ill 61019
Tammy Walton
W7710 Blackhawk Island Road
Fort Atkinson, WI 53538
*********@*****.***
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