Medicaid Benefits Specialist / Adult Protective Service Evaluator

Alphonso Mack

***** ** **** *****

Coral Springs, Florida 33065

Cell: 954-***-****

I have two years of related experience in the areas of office secretary work. As someone who

has worked the front desk of a dental office, I am able to react and adapt to a dynamic, variable

atmosphere. I have experience making calls to insurance companies, inputting patient information, and

also contacting patients to confirm or set-up appointments. I am also very sociable, easy-to-approach

verbally and physically, and very engaging. I have three-and-a-half years of experience working with

adults and children in an environment where many phone calls and conversations would need to take

place.

My current job with the Aging & Disability Resource Center started me as an Information &

Referral Specialist, which was essentially the front lines for the Elderly and Disabled residents of

Broward County seeking services that were available in the community. Within three months, through

the desire to understand our role in the community and to grow as a person immersed within my field, I

was promoted to a Medicaid Benefits Specialist. Within two months of obtaining this position, my

Director felt I was qualified to also take on the most engaging cases in Broward as an Adult Protective

Services Evaluator. Through this promotion, I've learned how to deal with clients, both young and old,

in the most dire of situations caused by neglect or abuse. I believe this ability to immediately quell the

unrest caused by situations which others would find deplorable was crucial in my understanding of

what to say and how to articulate to such clients. With these positions, I have acquired extensive

knowledge in programs used by the State, namely REFER, CIRTS, FLMMIS(Florida Medicaid) and

PartnerView.

My strengths include having a very personable attitude, very hard-working, and extremely

friendly to co-workers and customers/clients. I have always found a solution to any problem, regardless

of whether it comes from my own knowledge, or the knowledge of someone else. I am able to handle

any flow of work, and can always handle stressful situations with careful, objective reasoning. I am

also extremely well-versed with computers, being able to troubleshoot and solve most problems that

may arise.

I am able to work any time of day for as many hours as needed. I have no problem with staying

late or coming in early to get a job done. I am also very reliable, with a reliable form of transportation

as well as a cell-phone, so I'm able to be reached at any time.

PAST WORK AND EXPERIENCE

Secretary – Wintonbury Dental Associates, Bloomfield, Connecticut 06002

2011-2013

Recreation Aide – Performed various work, from coaching children and adults, to setting up/tearing

down festivals, tournaments, and other activities.

2007-2010

Information & Referral Specialist – Was apart of the Help-Line Call Center aimed towards Elderly and

Disabled Clients looking for services that are available in the community.

Medicaid Benefits Specialist – Was responsible for performing screenings for the Statewide Managed

Care Long Term Care Program, as well as the Community Care for the Elderly Programs, funded by

OAA(Older American's Act)

Adult Protective Services Evaluator – Was responsible for performing screenings directly related to

cases referred by Adult Protective Service Investigators. While working closely with these APS

Investigators, we were able to pinpoint and bring services to these clients. These cases were more

demanding, as well as had a strict time limit for case completion.

EDUCATION

WESTMINSTER PRIVATE HIGH SCHOOL – Graduated with honors, 2006

UNIVERSITY OF CONNECTICUT – Have 3 years of coursework (Junior), Pursuing Chemistry

Major. 2009-2012

Thank you for reading my resume and hopefully you consider me as a possible employee able

to work hard for and strengthen the company as a whole.

Alphonso Mack

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