Ben Glen **** Wind Warrior Ave., Las Vegas, NV ***43 I 702-***-**** I actb1g@r.postjobfree.com

Objective Obtain a leadership position that offers professional and personal growth through increased challenges and responsibilities, simultaneously utilizing my developed leadership skills and abilities.

Key Experience

Delta Air Lines, Inc I 2001 – 2016

Department Manager I Las Vegas, NV January 2013 – January 2016 McCarran International Airport is the 8th busiest in the U.S. and is the 11th busiest operation for Delta Air Lines. As the local point leader for Delta I was responsible to represent the company for all business needs.

Effectively managed an annual budget of $38 million.

Accountable for leading and motivating an organization of 290 employees and 9 managers. Modeled Delta’s core values.

Championed safety and compliance initiatives with improved corporate audits year over year and a 15.4% reduction in OJIs in 2014.

Ensured distinctive customer service was provided by leading the local team to most improved Delta station in 2015 in Airport Experience.

Responsible for process improvements across 16 KPIs. Effectively led year over year improvements.

Gave back to the community by organizing 3 consecutive annual Delta BCRF Golf Classics helping raise over $25,000 in support.

Operations Service Manager I Tampa, FL 2008 – 2012

Frontline leader successfully led a team of 35 employees.

Key leader in “Station of the Year” award for 2012. CSA Lead I Pensacola, FL - Kansas City, MO 2001- 2008

Developed excellent customer service skills and operational knowledge. Other

Experience

Owned, renovated and managed an apartment building complex.

Facilities Manager for R.O.C.K of KC.

Church Council member for Meadows Fellowship.

Point leader of Home Groups development at Meadows Fellowship.

Ski Instructor at Brian Head Resort.

Skills and

Abilities

Dedicated self-starter

Proven entrepreneurial leadership skills

Excellent problem solving and negotiating skills

Excellent presentation abilities, oral and written communication skills

Excellent report writing skills and analytical ability

Excellent team building skills

Education

Regent University

Organizational Leadership and Management

F.I.R.E School of Ministry

Pastoral ministry

LIFE Pacific College

Theology and cross cultural communications

References available upon request.

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