Management Manager

RASHID MOHAMMAD PMI- PMP, ACP, ASM

**** ***** ***, ******, ** 60077 • 312-***-**** • actaxz@r.postjobfree.com PROFESSIONAL SUMMARY

Business & technology management professional with 16+ years of experience with first-rate skills in program/ project and product/portfolio managing.

§ Over 15+ years of experience in leading team directives and team building (onsite & offshore) with a team of over 100+ direct/indirect reports in organization.

§ Expert in process implementations for complex multi-site/systems programs and initiatives with proven ability to govern, setting precedents and drive to generate substantial revenue, productivity and quality improvements by delivering well processed/managed on-budget and on-time projects in the program/portfolio by routinely leveraging program/project and product management skills, and agile methodologies expertise.

§ Experienced in E2E consumer/commercial software and market segment partnership alignments and negotiations. Proven tracks of strong team building, development, process efficiency, and great client service focus with the passion for IT and business process collaboration.

§ Experienced in leading/delivering enterprise software/product or solution initiatives with strong vendor negotiation skills. Strong understanding of agile software/business development cycles, SDLC, and a strong believer of business market analysis/development with innovative trends practices to stay inline with the market place future.

§ Expert in team and relationship building crossing organizational boundaries.

§ Strong business analytical and alignments skills with extensive expertise in governance of multiple teams. Experienced in performing detail analysis for translating market trends with customer buying attitudes to introduce/improve current and new processes for the organization to stay ahead in today’s comparative market place.

§ Excellent interpersonal, collaboration, and problem solving skills TECHNICAL SKILLS

Competencies: Project Management, Business Analysis, Financial Analysis, Marketing Analytics, Enterprise Architecture, Data Model Architecture, Contract Negotiations & Management, Cost Containment, Talent Development, Process Improvements, Quality Management, Change Management, Large Scale Deployments, Continuous Improvement, Agile Methodologies Languages: Java, JavaScript, JSP, Java servlets, HTML, XML, Visual Basic, VBScript, C++, ASP .Net, SQL, Cobol

Software/Tools: IBM Web Commerce System, IBM WebSphere, Eclipse, JIRA, CRM, WORKLENZ JBuilder, MS Visual Studio, MS Visual InterDev, Business Objects XI - Universe Designer and WebI, Crystal Reports 8, MS Excel, MS Office, MS Project, TOAD, Oracle SQL Developer

Databases: Oracle, MS SQL Server, MS Access

Trainings: Change Driven Methodology (Agile Scrum), Plan driven methodology (Waterfall) Kaizen Value Stream Mapping for Lean Environment, RUP UML, Rational Requisite Pro Leadership Through Teambuilding, Negotiating for Success in Business Project Management PROFESSIONAL EXPERIENCE

Program Manager, First Financial IT Group Des Plaines, IL (12/2009-Present) Clients: Sears Holding Corporation 05/2012- present Managed few programs for the online business unit

1. Migration of Web Commerce System (WCS) to Order Management System (Open Source) 2. Mobile Platform migration from WCS building multiple front/backend end mobile systems & interfaces. 3. Layaway Program (Sears/Kmart) with 5 mil budget and 97.2 mil revenue. 4. SYWMAX membership drive for the company resulting in 30+million members with a budget of 1.6 mil.

§ Managed migration of WCS to Order Management System (OMS), an enterprise system handling 200K+/- orders a day from .com, store systems and all other channels.

§ Led efforts to deliver the best software and customer experience working with cross organization teams such as

.com/business and finance by building close partnerships. Ensured projects are completed within established time schedules, and the objectives conformed to corporation and line of business standards, operations objectives, and user requirements.

§ Followed and ensured adherence to project delivery framework and address improvement opportunities. Delivered status updates and metrics reporting to executive management and stakeholders. Resolved conflicts by demonstrating leadership and appropriate decision-making competencies with the resources assigned to the project.

§ Negotiated with LOB stakeholders and clients on issues, resolutions, timeline, budget, and process improvement concepts. Demonstrated management presence, professionalism, and articulated our LOB participation in enterprise releases, and cross referenced any challenges and constraints stemming for their activities within our projects.

§ Routinely partnered with enterprise release program management team on continuous improvement opportunities, and represented my team on overall release decisions and direction. Proactively identified potential issues/impacts to other BU’s & software development teams that needed resolving.

§ Aligned and drove business requests to build software which translates into the best member experience and to generate revenue. Part of E2E program/project management team at Sears, leading initiatives of LAYAWAY Program and SYWMAX, oversaw processes in all phases by identifying, defining and developing solutions in partnership with cross- functional teams using strategy, business operations & analytics to drive customer relationships, loyalty, and memberships.

Staples/ Quill Corp 4/2011 – 5/2012

§ Managed team of project managers with projects ranging from $100K - $5 million, with overall multi program revenues reaching over $200 million at STAPLES and its subsidiary QUILL Corp.

§ Managed system performance testing and system enhancement, which led to+36% business revenue.

§ Created and implemented new processes for finical tracking and delivery with great results of 11% in cost reduction.

§ Ensured projects are completed within established time schedules, and the objectives conformed to corporation and line of business standards, operations objectives, user experience, and budgets. TAM Systems 12/2009 – 4/2011

§ E2E management of TAM (Total Agency Management) program with project releases including: resources planning & forecasting, scheduling, budgeting, communication planning, escalation, and implementation management.

§ Oversaw and facilitated National Insurance Services and TAM program management activities including but not limited to Agile Management releases using SCRUM methodologies, and running SPRINTS as a Scrum Master.

§ Communicated status updates and metrics reporting to executive management and key stakeholders.

§ Routinely negotiated with LOB stakeholders and clients on issues, resolutions, timeline, budget, and process improvement concepts, and resolved conflicts by demonstrating leadership and appropriate decision making competencies with the resources assigned to the project.

§ Generated key release metrics to measure against pre-defined objectives and communicated progress against objectives, and opportunities for improvement.

§ Proactively identified potential issues/impacts to other Insurance Service teams or LOB's that needed resolving.

§ Routinely partnered with enterprise release program management team on continuous improvement opportunities and represente my team on overall release decisions and direction.

§ Provided direction and mentoring to team members to opportunities for career advancement and growth. Sr. Project Manager, PMO Netways, Calgary, Alberta Canada (5/2007- 9/2009)

§ Led the initiative of implementing Microsoft Project Server to have centralized project management and collaboration tools for the PMO.

§ Took the initiative to establish Netways PMO. Created and implemented new processes for finical tracking and project delivery with great results. Ensured projects are completed within established time schedules, the objectives conformed to the corporation and line of business standards, operations objectives and user requirements. Delivered status updates and metrics reporting to executive management and stakeholders.

§ Demonstrated executive presence, professionalism, and articulated our LOB participation in enterprise releases, and cross referenced any challenges and constraints stemming for their activities within our projects. Resolved conflicts by demonstrating leadership and appropriate decision-making competencies with the resources assigned to the project.

§ Routinely partnered with ERP management team on continuous improvement opportunities, and represented my team on overall release decisions and direction, establishing key success indicators and managed trade-offs between scope, quality, time and cost

§ Managed 8-10 projects simultaneously, including 2 enterprise-size projects for the bank, reporting and database upgrade, delivering them on time, within budget at the highest quality, and high level of customer satisfaction. Developed and refined member engagement metrics and strategies.

§ Hired, mentored, coached and supervised a technical team and helped members take on greater responsibilities.

§ Managed project budgets, tracked and approved all billable activity on the projects; managed all escalation and facilitated communication as appropriate with business owners and other stakeholders. Responsible for definition, development and operations of content management systems, ad tracking systems, e-commerce capabilities, portals, site infrastructure, membership systems and other supporting systems and services.

§ Drafted policies, procedures and processes for onshore requirements gathering and scripting submission. Transferred inputs to offshore resources resulting in delivery of quality application packages. Sr. Project Manager, TCF BANK, Chicago, IL (12/2005 - 05/2007)

§ Responsible for entire life cycle of different components and modules of Trad, an online system for processing Letters Of Credit (includes suite of products, such as: Import Letters of Credit, Export LC, DCL, Purchase Order, etc) including: conception, design, feasibility, testing, implementation, debugging and modifications.

§ Managed end to end projects : TeamSite, Actuate Reports, E-Gain, Global Gateway and Siteminder Solutions.

§ Worked closely with vendors on upcoming system enhancements and change requests.

§ Lead cross-functional work to establish, and track new item key performance indicators (KPI's). Validated the relationship of application and infrastructure functionality to the core business requirements and processes.

§ Responsible for developing, defining, and reviewing the business requirements, process flows, functional requirements, technical specifications, and performing data modeling for multiple projects.

§ Performed quarterly & annual audit procedures/analysis related to Sarbanes-Oxley regulations.

§ Worked with senior management on procuring new infrastructure and software solutions (E-Gain, Websphere, TeamSite, SiteMinder, Eperform, WebTrends, Mercator, Global Gateway Products) for Trad System and provided my technical expertise on the back-end system operations.

§ Worked routinely with multiple teams across the globe in Amsterdam, London, India, Singapore and Hong Kong on development, training, and support related issues. QA Project Manager, (09/2004 – 12/2005)

§ Managed a QA Team for the processing of approximately 1700 scripted applications for automated deployment, most of which were in-house or proprietor software.

§ Coordinated processing of outputs from 30+ scripters, 6 of which were QA team direct reports and tasked with the UAT and quality relative to processed scripts.

§ Project output supported the deployment of applications to 10,000+ desktops. IT Manager, Right Services Group, Bridgeview (03/1998 - 09/2004 ) Managed team of 15 people. Involved in selling in-house product solutions to various clients.

§ Oversaw implementation of software deployments and related activities. Tasks included project planning, execution, delivery, budget management, and escalation management.

§ Key accomplishments included: Migrated all 2000 NT Workstations/Servers to Windows 2000 in three month timeframe, setup a wireless L.A.N. solutions for students to use in their classrooms; internally developed grading software for teachers, students, and parents. Implemented Fail-over Cisco Pix 515E firewall solution with Host-based IDS in DMZs.

EDUCATION/ CERTIFICATIONS

Masters of Business Admin (Marketing and Finance) University of Punjab, Lahore, Punjab Bachelor in Business Administration (Minor in Business Finance) University of Punjab, Lahore, Punjab Trainings:

PMI-PMP: Project Management Professional

PMI –ACP: Agile Certified Practitioner

PMI- ASM: Agile Scrum Master

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