actaw6@r.postjobfree.com

954-***-****

www.linkedin.com/in/nriveron

Neil

Riveron

Problem Solver and Loyal Employee

Product Management Professional with 11 years of experience supporting innovative and intuitive high performance technology solutions that solve challenging business demands.

Work Experience

Mace Security International - 11.2004 – Present

Global Product Manager – 08.2014 – present

oDevelopment of smart products groups over entire SKU lifecycle management. Product specification requirements, evaluation and compatibility testing.

oWorked with overseas teams to help customize app content and user experience, tooling and planning. Established multi-generational product plans; with a focus on market trends in the physical security, PERS, home alarm, and other electronic safety devices.

Senior Systems Specialist – 01.2008 – 08.2014

oManaged a diverse team of technical support and warranty service technicians across multiple divisions and disciplines.

oPerformed QA testing and recommendations for the purchase and design of all new electronic safety devices including but not limited to IP Surveillance, Analog Video (Including CVI/TVI), Audible Alarms, Burglar Alarm Panels, PERS, Access Control and Cloud Appliances.

oEstablished advanced call and support metrics improving customer service response time and overall customer satisfaction.

oGave hands-on customer demos and sales pitches, training and customized product solutions.

oDesigned trade show assets, booth layouts and electrical diagrams.

IT Director – 01.2006 – 12.2007

oIT help desk support to 100+ employees spanning five office locations including remote employees.

oEstablished companywide file sharing, messaging, VPN, HR and product knowledge base.

oImplementation of unified VoIP system.

oPerformed network infrastructure installations, server maintenance, tape backups, and failure recovery with zero downtime during regular business hours.

Returns Manager – 11.2004 – 12.2005

oManaged a diverse team of warranty service technicians across multiple divisions and disciplines.

oImplemented RMA and RTV processes.

oProvided failure rate analysis and product improvement ideas to management.

Education

●University of Phoenix - Phoenix AZ

Bachelor of Science (B.S.), Computer and Information Systems Security

●Broward College - Davie, FL

Associate of Arts (A.A), Music Theory and Composition

Skills

●Bilingual(English/Spanish)

●Grasp and adapt to New Technologies

●Problem solver with an Eye for Detail

●Expert Customer and Client liaison

●Phone and Remote Support

●Written /Personal Communication

●Resourcefulness, Flexibility and Creativity

Hobbies/Interests

●Rec League Basketball

●Cycling and Hiking

●Listening to Music

●Fatherhood

●Coaching Team Sports

●Political Debates

●Environmental Conservation

My Favorite Quote

“Opportunities don't happen, you create them.”

-Chris Grosser

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