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Project Manager Customer Service

Location:
Macedonia, OH
Posted:
January 27, 2016

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Resume:

Michael C. Fink

**** ******* **.

Macedonia, OH *4056

330-***-****

actabc@r.postjobfree.com

Objective: To use my Education, Experience, and Military Background to obtain Management Level employment

STRENGTHS

Ability to manage projects with diverse team members

Practice Kaizen by seeking daily commitment in improving and accepting continuous change

Leads by example with a positive outlook - practicing integrity, respect, and honesty

Technical familiarity processes and procedures relating to design

Exposure to Six Sigma

Ability to easily interact and execute in fast-paced atmosphere

Ability to independently read and interpret written policy/procedures and apply them appropriately

Ability to work on multiple projects simultaneously in stressful environments

Results driven with ability to organize work, establishes priorities, and meet deadlines

Ability to manage high volume workloads

Ability to work effectively in a team environment

Honorable Discharge from the United States Navy

Awarded Medal for Meritorious Service for the Armed Forces of the United States

PROFESSIONAL EXPERIENCE

01/2015 - Present Assembler

G.E.D Integrated Solutions

9280 Dutton Drive

Twinsburg, OH 44087

Manage Assembly Projects for Vinyl Machines for the Window Industry approximately 500hrs each

Qualify Machines as ISO equipment, and submit QTP report

Participate in annual inventory by documenting counts (cycle counting)

Participate in annual OSHA Crane Training

Decipher engineering drawings for assembly work

06/2007-12/2014 Mechanical Assembly /Project Manager/Purchasing Intern Steelastic, Inc

1557 Industrial Parkway

Akron, OH 44310

Managed 290 day assembly projects of multi-million dollar capitol tire equipment

Supervised project work assignments for 8 people

Proficient in reading Engineering Drawings/Blueprints to determine assembly

Participated in assembly teams of multi-million dollar capitol tire equipment

Participated in project planning meetings as project manager

Cross trained for 90 days in purchasing department as a Buyer determining purchasing and production needs by analyzing current inventory, open orders and sales orders to spot impending shortages and respond by creating purchase and production orders

Participated in annual inventory accounting for work in progress for high dollar items

Verify Bill of Ladings during shipment process for machines

Represented company on international field service trips serving as the field service technician. Duties included installation and training customer operators.

Created and submitted trip reports following international field service trips which included overview of trip, lessons learned, and improvement recommendations to upper management

Provided in-house customer service by showcasing machine demonstrations and quality of usage

Coordinated with purchasing team to identify priorities, goals, and objectives to identify workflow problems

Performed final testing on newly created equipment to meet engineering specifications

Created timelines and milestones for production of machines and presented timelines for approval to management

06/2004-06/2007 Landscaping Professional, A.H. Workman Company

Akron, OH

Contract landscaping services for businesses, municipalities, and homeowners

Met with clients, figure and write bids

Performed customer service follow up calls

Drove professional landscaping equipment including 1 Ton truck and stand mower

Performed all duties required to, service and repair equipment, overall supervision of operations and equipment maintenance

12/2000-5/2004 Aviation Maintenance Administration (AZ), United States Navy

Santa Rita, GU United States

Norfolk, VA

Awarded Medal for Meritorious Service for the Armed Forces of the United States Oversaw the processing of over 8,000 applicants annually into the Various Armed Forces which included the verification of all service documents and accurately inputting information in the Department of Defense data base system.

Maintained a Security Clearance

Required to have close communication with all other aviation maintenance ratings

Assigned to helicopter squadrons and deployed on ships

Noted as Subject matter expert for processing Integrated Airman applicants ensuring applicants met regulatory and policy requirement through the use of extensive data validation.

Managed 10 civilian and military personnel on aviation missions

Received the Joint Service Commendation for such mentioned performance

Input data for various logs and records which contained important data gathered for integrity of the squadron activities

Administered and operated a multiplatform computerized inventory control system

Was promoted from E-1 to E-5 within 4 years

Scheduled lifesaving aircraft inspections on a daily basis

Presented charting reports that show trends in aircraft system reliability

Organized and operated libraries of technical publications

Issued aircraft inspection and work orders on a strict schedule according to flight operations

Reported on maintenance data to ensure maintenance on all aircraft was completed and aircraft was safe to fly

Performed clerical and administrative duties such as filing and typing; preparing reports and correspondence; performing computer data base and system analysis; maintaining engine logbooks and associated aircraft records.

EDUCATION

Capella University, Minneapolis, MN, 2015 - Present

M.B.A. Master in Business Administration

Current Student

Capella University, Minneapolis, MN, 2015

B.S., Business Administration

Major – Project Management

Graduated Summa Cum Laude with a 3.80 GPA

Achieved President’s/Dean’s List for all Semesters

JOB RELATED TRAINING

Project Management Professional (PMP) Certification – Projected Completion – 2016

Fork Lift License, 2015

COMPUTER SKILLS

Microsoft Word, Project, Excel, PowerPoint, Publisher, Access, and Outlook

oCreation of spreadsheets in Microsoft Excel to track spending and project status

oFormally trained in the usage of Microsoft Project Office usage in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads.

oFormally trained in Microsoft Project, which is designed to assist a project manager in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads.

oAble to data mine by examining large databases for research information

**REFERENCES AVAILABLE UPON REQUEST**



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