Customer Service Manager

RESUME

KENNETH F. BURKE

** **** *** **.

Pittston Township, PA 18640

Phone 570-***-****

Education;

Bishop Hoban High School 1979

High School Diploma: General Studies

Wilkes Barre, PA

Luzerne County Community College

Nanticoke, PA

Continuing Education : Business/Finance/Accounting

Attend Educational Seminars and Classes Regularly

Employment History:

June 1977 to December 1979 Keystone Coca Cola Emp. FCU Wilkes Barre, PA

Merged into Valley Pride FCU

Credit Union Account Clerk

Assisted Treasurer with daily Accounting Procedures learning the Credit Union Industry.

Provided Member Data Services and interacted with other small Credit Unions to share ideas and procedures.

Developed various procedures to covert accounting procedures from pen and paper accounting into the age of

Computers using MicroSoft Office, Excel and Word, Power Point and other Computer Programs.

August 1979 to October 2013 Valley Pride Federal Credit Union Plains, PA

Management Change

Office Manager

Daily Experience with knowledge of accounting procedures, taxation policies and income tax

procedures. Teller Services with Customer Service handling Counter Transactions and Good Communicational Skills. Friendly and Sincere.

Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with

financial reconciliations, general ledgers and financial reporting. Updated confidential employee banking information with accuracy.

Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts

receivable documentation electronically and on paper. Increased efficiency and alleviated work loads

by creating a new Excel financial recording system. Handled cash and deposits using the proper

accounting procedures and documentation. Processed journal entries, on line transfers and

payments. Researched and resolved collections and billing disputes with tact and efficiency. Issued

various checks to vendors and suppliers. Held a Notary Public Commission in Luzerne County.

Currently renewing my commission.

January 2014 - November 30, 2015 Gaughan Auto Service Center Taylor, PA

Laid Off/Business ReOrganization

Accountant

Daily handling daily of all Accounting Procedurers, Banking Transactions, Payroll Services, Tax Reporting Procedures.

Customer Services working Side by Side with the Auto Shop Manager. Customer Relations with payment processing and Credit

Applications as needed. Follow Up Collection Procedures.

Accounts Payable and Account Receiveable Processing with various Supply Vendors.

Intereacted with the Business Owners on a Monthly Basis.

Work Experience Highlights;

Financial Reporting/Accounting Experience

Organizational Skills

Customer Service Skills

Knowledge of Income Tax Procedures

Strong Ccmmunication Skills

Windows Office Experience and Knowledge of Computers

General Ledger Book-Keeping Skills

QuickBook Experience with 4 Years Experience

Experience with the Internet and Social Media

Friendly, Sincere and Honest

Accomplishments;

Treasurer of the Wyoming Valley Chapter of Credit Unions. Grand Chamberlain /Treasurer of Alhambra Caravan #4,

4th Degree Member of Knights of Columbus Pittston Council #372, President of the Pittston KofC Council #372 Home Association

Personal References;

James Gaughan/Michael Gaughan, Owners of Gaughan Auto Service Center 315 S. Keyser Ave. Taylor, PA 18517 570-***-****

Salary and Benefits Desired;

Negotiable With Possible Benefits

Thank You for considering me for your rencent employment posistion. I look forward to meeting with you to discuss more details

about your current employment posistion and how I may be of assistance to you.

Contact this candidate