Customer Service Sales
Resume:
Renee' Colbert
Stuart, FL
acta9x@r.postjobfree.com
Computer programs that were used are Microsoft office, excel, MLS/FLEXMLS, outlook, Access, Millennium, CRM (customer relationship management) Five 9, HBS, CU, IMA, CIS, ESD, CGM, E-Fax, CORTEX, NDP Forms, MedAR, high security medical related customer file/service/ordering systems, that are specific for the company. HIPPA Certified.
WORK EXPERIENCE
Consulting, sales & marketing
Water purification-Self Employed - Florida - November 1984 to present
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Insulin Pump Sales & Subcontractor Rep-Company Closed
AM Medical & Beyond - Port Saint Lucie, FL - April 2014 to April 17, 2015
Manager Karin Shirts 561-***-****
Accomplishments
account/patient, special projects, transcribe medical records provide excellent customer service. Consistently meet established productivity, schedule adherence, and quality standards. Respond to complex customer calls. Resolve customer service inquiries which could include. Benefit and Eligibility information. Billing and Payment issues. Customer material requests Physician assignments. Explanation of Benefits (EOB). Evaluate patients through medical record and insurance parameters to get them the appropriate life changing equipment to stabilize their diabetes. Organizing and coordinating paperwork, data entry, record keeping and patient/Doctor/insurance contact to complete the initial goals for the patient. Computer programs used are Microsoft word, excel and outlook, CRM(customer relationship management) . HIPPA certified
Sales consultant
Advantage Ford Stuart - Stuart, FL - April 2013 to November 2013
Unstable income. Commission based. Manager Kevin Kossick (772) 233- 9899
Sales consultant Following up, maintaining accounts, customer service and sales. In the top 3 monthly sales.
Commercial Sales, Insulin Pump Department-Company sold and reorganized
Liberty Medical Supply - Port Saint Lucie, FL - January 2012 to April 2013
Company was sold. Manager Sam Shemoneh 772-***-****
Commercial Sales, Insulin Pump Department, account/patient, transcribe medical records provide excellent customer service. Consistently meet established productivity, schedule adherence, and quality standards. Respond to complex customer calls. Resolve customer service inquiries which could include. Benefit and Eligibility information. Billing and Payment issues. Customer material requests Physician assignments. Explanation of Benefits (EOB). Evaluate patients through medical records and insurance parameters to get them the appropriate life changing equipment to stabilize their diabetes. Organizing and coordinating paperwork, data entry, record keeping and patient/Doctor/insurance contact to complete the initial goals for the patient. Computer programs used are Microsoft word, excel and outlook, CRM(customer relationship management) HBS, along with several other systems, high security medical related customer file/service/ordering systems, that are specific for the company. HIPPA certified. 98% AVERAGE I-CARE SCORES / WOW PROGRAM RECIPIENT.
Office Coordinator
Foundation for Natural Healing - Tucson, AZ - 2010 to 2011
Relocated to Florida Part time position. Owner Debbie Patrick 520-***-****
Residential Development/New Construction Sales-Relocated to Florida
Finger Rock Realty - NY, AZ, ID - 1983 to 2011
Relocated to Florida. Broker Renee’ Colbert 520-***-****
Construction experience would include land speculating/purchase, permitting, budgeting, getting bids, scheduling, managing in the field with sub-contractors, drawing residential plan while working with government agencies and homeowners. I have leadership skills combined with knowledge of all construction sub-trades and have excellent communication skills and knowledge of blueprints, plans and designs.
Handling administrative functions, A/R, A/P. New construction Sales, Negotiated contracts, designed floor plans and redesign house plans to accommodate customer’s needs, promotion, advertising, troubleshooting, and scheduling for Canoa, American and Becklin Construction Companies in Tucson, Arizona. Purchased/built/ developed parcels of land and built speculative homes. Knowledge of OSHA guidelines.
Trainer
Guide Dogs for the Blind - Coeur d'Alene, ID - 2002 to 2005
Trained & assisted in helping others with the training of troubled puppies. This was a 24/7 volunteered position.
Management, Administrative, Marketing, Estimating, Laborer
D & R Lawn & Landscaping Service - Tucson, AZ - 1987 to 1989
Property management/office administrator
Swiss Village Apartments - Syracuse, NY - 1985 to 1988
Property Management
Public Storage - Liverpool, NY - 1983 to 1985
EDUCATION
Kaplan University –Real Estate Carson, CA 2006
Brodsky School of Real Estate-Broker -Tucson, AZ 2000
Hogan School of RE-salesperson -Tucson, AZ 1992
Onondaga Community College -Syracuse, NY 1983
References
Madelyn Goodner Rick Kadis
Stuart, Florida Tucson, Arizona
Construction Journal –Research Department Keller Williams- Broker
Marilyn Durick Karin Shirts
Tucson, Arizona Florida
Lake Investments-Management AM Medical-Management
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