Phlebotomist/Medical Assistant Customer Service

SHIRLEY GIST

GREENSBORO N.C. *****

************@*****.*** 914-***-****

SUMMARY OF QUALIFICATIONS

Highly skilled/High motivated Certified Phlebotomist and Medical Assistant with several years of experience, travels from site to site performing clinical health assessments for over 30+ clients in a 4 hour period. Educates and inspire clients for overall better health and wellness by suggesting clients implement a healthy lifestyle. Takes small blood drawn samples to local laboratory for analysis. Accountable for all personal scheduling.

AREAS OF EXPERTISE

~ Record patients medical history,

~ Prepare and administer prescribed medications

~ Drawing blood from veins by vacuum tube, syringe/ and butterfly vein puncture methods

~ Vital signs, and test results from medical records

~ Strategic planning and goal setting

~ Leading, training and team development

~ Strong team member/ project support

~ Excellent communication skills/oral and written expression ~ Customer service skills

~ Computer and word processing proficiency, Data entry 30+ words per min

~ Knowledge and best practices/quality standards when serving clients.

Certified Phlebotomist Technician (2014-Current) Targetcare Inc. Charlotte, NC

Draws blood from patients, collects a variety of other specimen samples, label all filled blood vials/specimen containers. Responsible for bringing all blood and specimen sample to the laboratory for analysis. Collect blood samples from patients, Practices proper patient identification, especially when working on hospital floors, label vials with patient names and dates, Decipher the best method for drawing blood depending on the specific patient, Works with a large number of patients varying in age and health status, Provides friendly & courteous service and be sympathetic when it comes to working with patients, Maintains/keeps phlebotomy station well-organized at all times, Practices infection control standards at all times when working with patients and equipment. bio-metric measurement, blood pressure, heart rate. Perform Clinical health assessments that enable employees to learn about their individual health risk, chronic diseases, and lifestyle choices, which lowers their medical insurance rate. Travel state to state to different work sites/ travel area fluctuates.

Phlebotomist/Medical Assistant (03/2013-06/2013) Dr. Babra Saeed, MD Irvington, NY

Administered injections, took vital signs, performed patient care, EKG’s and urinalysis, Filed charts and medical records, Helped patients by providing information, services, and assistance. Verified patient information by interviewing patient; recorded medical history; confirmed purpose of visit. Prepared patients for examination by performing preliminary physical tests; took blood pressure, weight, and temperature; reported patient history summary. Saved Pediatrician time by helping with office procedures. Secured patient information and maintained patient confidence by completing and safeguarding medical records; completed diagnostic coding and procedure coding; kept patient information confidential. Maintained safe, secure, and healthy work environment by establishing and

following standards and procedures; complying with legal regulations. Kept supplies ready by inventory stock; placing orders; verifying receipt. Kept equipment operating by following operating instructions; troubleshooting breakdowns; performing preventive maintenance; calling for repairs. Updated job knowledge by participating in educational opportunities; reading professional publications. Served and protected the pediatrician practice by adhering to professional standards, policies and procedures, federal, state, and local requirements. Enhanced practice reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.

Administrative Assistant (11/2008 - 06/2013) John L. Berry/Associates Hartsdale, NY

Responsible for providing administrative support in a Tax Firm Office. Assisted prepare with managing schedules, coordinating appointments/meetings/ travel, answering phones, and communicating with clients. Assess the urgency of situations and determine appropriate actions, provide follow up and keep management informed. Prepare tax correspondence and presentations. Maintain tax management systems. Train tax preparers and support staff in the use of all office systems, including case management system, filing protocols, and office procedures. Utilize case management system for electronic data management of tax files and creation of management reports. Ensure that all necessary information is shared between clients and prepares on various files. oversee and coordinate acquisition and maintenance of tax research and reference materials for the office, including both hard copies and electronic materials. Utilized QuickBooks to prepare stocks, trades, finances and payroll for companies. Ordered office supplies at reduced costs/and ensured office expenses did not go over budget. Developed a new filing system to prioritize tax returns by year to ensure readily accessible. Traveled to clients homes with Tax Consultant to assist in retaining tax preparation.

Office Manager (09/2000-03/2003) Walker and Son Electric White Plains, NY

Managed several contracts for company/ handled bids, Prepared payroll for all company employees, Scheduled job duties and correspondence issues.

Assistant office Manager (09/1989-05/1992) Westchester Dental Services White Plains, NY

Maintained dental records and filing. Supervised office of six dental assistants in the absence of the office manager. Managed issues concerning claims and payments for services, processed insurance claims for third party billing and collection agency.

VOLUNTEER EXPERIENCE:

Blood Drive Volunteer (2014 - Current) American Red Cross

Support local blood drives by greeting and registering blood donors.

PTA Volunteer (2003-2008) Pennington Elementary School, Mount Vernon, NY

Help promote the welfare of children in school, home and their community. Assisted parents in becoming more active in their child’s school, education and community. Supported the National PTA in their efforts to speak on behalf of children before governmental bodies and other organizations.

Poll Watcher (2001-2008) NY Board of Elections, Mount Vernon, NY

Observed elections at the polling sites on behalf of a particular candidate, political party or organization and where they observe irregularities, reported these observations to either the Elections Inspector and/or the Board of Elections.

EDUCATION:

Hostos Community College Bronx, NY Certification Phlebotomist Technician/ Medical Assistant 05/22/2013

Hostos Community College Bronx, NY CPR 12/31/2012 ~ Current

Mount Vernon High School Mount Vernon, NY High School Diploma 1988

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