Customer Service Sales

TOSCA ANGELA B. ARRIOLA

E: acta74@r.postjobfree.com M: 091********

Permanent Address: 386 Estrella St. Brgy. Navotas West, Navotas City Current Address: Unit 516 Bldg. F, One Oasis Condominium, Ortigas Ave., Ext., Brgy. Sta. Lucia, Pasig City linkedin.com/in/tosca-angela-arriola-5b77438b

MARKETING, CUSTOMER SERVICE, DATABASE &

PROJECT COORDINATION MANAGEMENT

Innovative Donor Services and Database Management Officer who facilitates multi-tasking assignments, prioritizes various concurrent projects and results-driven achiever along with a high degree of detail orientation. Meets work standards by following production, productivity, quality, and customer- service standards; resolving operational problems; identifying work process improvements. Encompasses actual skills in sales, marketing and customer service with five years experience. Fluent in English and native language, Tagalog. Proficient in Microsoft Office. Core competencies include: Customer Engagement Customer Support Customer Retention Customer Satisfaction Nonprofits Leadership Telemarketing Database Admin Program Management Business Development People Management Time Management Supervision Delegation PROFESSIONAL EXPERIENCE

HABITAT FOR HUMANITY FOUNDATION, INC. MAKATI CITY 2013 – Present A non-profit organization that builds sustainable communities by providing affordable and decent homes for the less privileged and by partnering with various sectors for holistic community development. Donor Services and Database Management Officer

Provides after sales support for Mass Marketing donors by monitoring sponsors’ frequent queries and find ways to proactively provide regular needed information, thereby lessening complaints. Consolidates schedule and list of activities. Gathers voice of the donor feedbacks and ensures the improvement of services impacting donors’ loyalty. Cross sells Habitat for Humanity Philippines’ products. Prepares monthly reports to Mass Marketing Head and submits to Chief Marketing Officer. Supervises schedule of donation turn-over and regular donation. Creates ingenious ideas for email blast and other promotional marketing materials. Consolidates accurate reports and updates from other departments. Assesses and interview applicants under Donor Services Unit.

Proposed and identified needed details to a newly purchased database software system, which is “Akubo” for Mass Marketing to help improve gathering of donors’ confidential information.

Set-up Donor Services team to easily endorse concerns of donors and employees. WORLD VISION DEVELOPMENT FOUNDATION, INC. QUEZON CITY 2010 - 2013 An international partnership of Christians whose mission is to follow our Lord and Saviour Jesus Christ in working with the poor and oppressed to promote human transformation, seek justice and bear witness to the good news of the Kingdom of God.

Face to face Team Leader

Responsible for the implementation and growth of our individual fundraising program. This is an exciting and active full-time role for someone experienced in motivating, coaching, training and leading a team. Leader of dedicated sales professionals to achieve targets, including Child Sponsorship objectives. Accountable for prospecting and researching potential market presence opportunities. Donor Care Specialist

Implements strategies and programs for caring the donors and sponsors in the sponsorship and non- sponsorship programs of World Vision and to ensure their long-term commitment, satisfaction and engagement to the ministry.

Received three certifications less than a year:

Most Improved Donor Care Specialist for FY 2012

Best in Donor Care Retention for FY 2012

Donor Care Best Innovator of the Year

AUTOHUB GROUP OF COMPANIES – FORD MANILA TAGUIG CITY 2009 – 2010 a synergy of automotive dealerships and distributorships under the leadership of its President and Dealer Principal Engr. Willy Q. Tee Ten (WQT).

Sales Consultant

Responsible for the meet and greet, sales, financing and warranty of used vehicle sales. Achieves individual sales goals and customer service goals.

Started with cold calls and lesser network, however, sold 20 FORD vehicles in a year, valued at PHP 25,000,000.00.

EDUCATION

Bachelor of Science in Information Technology

COLEGIO DE SAN JUAN DE LETRAN Intramuros, Manila 2009 TECHNICAL SKILLS

Proficient in Microsoft Office Suite: Word, Powerpoint, Excel, Outlook Database software: AKUBO Knowledgeable in configuring Windows Server 2003 and Windows XP Professional Has a Background in Visual Basic.NET, HTML, Java and SAP Business One

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