Manager Software
Resume:
Brandon Veit
*******@*****.***
OBJECTIVE To secure a position within your company where I can contribute to the success of your business by using my technical computer software experience.
COMPUTER Franchising Software, Fundraising Management Software, Domain and Email
Management, G2M, Microsoft Office Home and Business 2013, Windows 8 and Power Point.
KNOWLEDGE Domain and Email Management Tools, Email Campaign Software, SEO, WYSWYG Editors, Dashboard Management Software, CRM and CMS Software.
SOFTWARE SUPPORT & TECHNICAL SKILLS
1Use Proprietary Software (Maintain, Manage and Support Content Management Systems, Page Elements, Batch entry & Data Base Management) to support clients, trouble shoot bugs, error pages, system defaults, product walk trough’s and Q&A product support.
2Use Technical skills to help setup domain and email accounts, computer issues and software installs on internal and client PC’s.
3Use Communication skills to assist in both Customer and Product Support.
4Use leadership skills to better help & train new employees.
5Ability to research and implement new software, 3rd party programs and write SOP’s.
WORK EXPERIENCE
Retail Service Group (Contract) 09/2015 – 12/2015
Custom Hardware/Software installs
Windows Embedded POS Ready 7
San Diego, CA
Career Group (Contract fill-in) 04/2015 –8/2015
Help Desk Support
10100 Santa Monica, Los Angeles, CA 90067
Primero Systems Inc. 03/2010 –2/2015
MANAGER OF TECHINCAL SERVICES
14123 Rasmussen Way, San Diego, CA 92129
858-***-**** <> www.primerosystems.com
● Use Proprietary Software (Maintain, Manage and Support Content Management Systems, Page Elements, Mapping fields, Batch entry & Data Base Management) to support clients, trouble shoot bugs, error pages, system defaults, product walk trough’s and Q&A product support.
● Reregister and maintain domain and email accounts for client onboarding.
● Work directly with individual clients for setup of new accounts and product training.
● Work directly on server maintenance replacing hard drives, memory and routing.
● Main point of contact for both computer software and hardware computer.
● Manages or coordinates initiatives that specifically impact assigned accounts
Kintera, Inc. 04/2004 –05/2009
TECHNICAL ACCOUNT MANAGER / SOFTWARE SUPPORT
9605 Scranton Rd., Ste 240, San Diego, CA 92121
(858) 795–3000 <> www.kintera.com
[Kintera Technical Account Manager & Software Support Specialist]
● Provide technical and software support for use of Kintera software (a complete, integrated web
based solution for the Non-profit organization's fundraising efforts).
● Trouble-shoot potential software bugs, walk through of product knowledge.
● Work directly with clients to install and upgrade company’s proprietary software products and associated components.
● Work with development on product bugs and issues to ensure successful problem resolution and customer satisfaction.
SIGNIFICANT ACCOMPLISHMENTS:
* Help a startup company grow to over 70 employees and over 100 clients.
* Learned an ISP internet based software in an accelerated period of time and was able to perform technical based issues through client walk through over the phone and through the Companies Tracking System.
* Accelerated through the ranks of Tier 1 – Tier 3 Technical Support to (TAM) and Technical Service Manager.
EDUCATION San Diego State University Graduated May 2003
Bachelor of Arts, Applied Communication – Business
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